Lloyds Bank Reviews

2.5 Rating 1,219 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 15th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Lloyds Bank 1 star review on 12th September 2025

Smith

Lloyds Bank 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Lloyds Bank 5 star review on 30th May 2025

Matthew

Micheal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**POSTING ON LLOYDS AND HALIFAX** My family has been a Lloyds Bank customer for nearly 40 years, and previously they have been great. Really helpful and the managers have been attentive. Recently, we have had many problems with Lloyds AND Halifax which is resulting in us slowly moving accounts. The first issue arose with Halifax when I went to buy a product at John Lewis of £1000 on Apple Pay. Previously with other providers, we’ve had no problem using Apple Pay (Virgin Money & First Direct) and we didn’t think much of it. Only when I went to Halifax to process an online transaction of £210 to M&S is declined again after putting in all our card details. Decided some was up so called Halifax directly and waited for a long time (with no music, just ringing!!) to be connected to a unfriendly advisor who wasn’t willing to work with us and ended up just saying to go in-branch. Went into our local branch and guess what, they couldn’t do a single thing. Ordered a replacement card and that was all. Stuck with a credit card which doesn’t work. It was only when I went to pay at a local garage that my Club Lloyds debit card also declined. After being very confused, we called Lloyds and yet again we’re told to go in-branch. It was also then that my son’s pay a contact started failing too. Went into my local Lloyds branch and it was the worst branch experience I’ve ever had, first of all being told by the staff member that the website was actually incorrect and the Apple Pay limit is £100 not £250, which is not convenient and during covid times not great to start with having to use chip/pin everywhere. This was when things started to go really wrong. When we explained my son’s pay a contact issue, the staff member left us with a phone at the back of the branch on hold for an hour and a half, being passed back and forward between staff who were uncooperative and did not even know their own software! After nearly 2 hours, my son obviously got frustrated and asked how much longer this was going to take and this is ridiculous, and to his dismay, he was called abusive and told not to argue with staff. This was enough, I asked for a complaints contact only to be told there was no way other than yet ANOTHER phone call to Lloyds and we finally found a form online. We were offered £40 compensation by Lloyds and the complaint was settled. This was when we went away and our Lloyds cards started to decline again, over 100 miles from home. Luckily, we found a friend who was able to pay for us throughout our trip. This spoilt our trip completely which we spent over £300 on, and when my son reported it to Lloyds they said it would take 8 more weeks for a complaint to go through, so we still have broken cards and a low limit. Abysmal service and awful attitudes, will be moving as soon as we can. Sorry Lloyds, enough is enough.”

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Posted 2 years ago

“"One of the more expensive providers. And watch out for the additional costs if you have to change anything with your cover. I had a change of vehicle, did all the work for them and then got hit with a massive \"admin\" charge. Total rip off merchants. Won't be using them again."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"rubbers insurance"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Son trying to purchase a car, declined payment despite funds available and told to contact fraud team. Spent 40mins on phone and advised problem rectified but allow 10 minutes before trying again. Same result and now plagued with automatic calls advising to contact fraud team but no answer? Change of bank needed I think by both of us on Monday as useless”

Helpful Report

Posted 2 years ago

“Great prices and very easy to set up”

Helpful Report

Posted 2 years ago

“Rubbish service ordered new card nearly eight working days ago in my local branch. Queued why it's not arrived no one in branch ordered it. Got to wait another 5 working days and no manager available for complaints or no emergency service to get card out quicker. No one interested at Lloyds”

Helpful Report

Posted 2 years ago

“"This is my 1st time as a Lloyd Car insurance customer and so far they have been great. Friendly customer service and great cover price's \ud83d\udc4c "”

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(Car Insurance) - Posted 2 years ago

“Easy to help and do their best”

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Posted 2 years ago

“"Service was very good "”

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(Car Insurance) - Posted 2 years ago

“0 customer service and 0 logic. You block card asking me to call but putting me in a que of 56 min and still counting... how did you think here?”

Helpful Report

Posted 2 years ago

“Disgusting customer service got cut off every time I phone, phoned earlier @ 0815 answered the call put on hold for 2 minutes then answering machine cut in saying bank closed. Never sorted any of our problems.”

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Posted 2 years ago

“Lloyds has an over 70s telephone number I so hope it's still there and I will never forget the kind man who helped me with a scam. I must admit it was quite a while ago now and I don't remember the man's name.”

Helpful Report

Posted 3 years ago

“I've just had spinal surgery but my account had money taken fraudulently and I tried reporting via Internet banking, waste off time so I dragged myself to the only remaining local branch I explained I couldn't sign for prolonged periods, 1hr later still sat asking me id questions but I was in my local branch , using the banks phone , rubbish, diabolical treatment off a customer off 50 years , I walked out , fraudsters 1 ,, , Lloyd's 0”

Helpful Report

Posted 3 years ago

“"I was annoyed that I had to pay \u00a325 every time I made an alteration to my policy e.g. change of occupation and change of car."”

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(Car Insurance) - Posted 3 years ago

“Sadvichar ganral hospital Lila charcal bhavnager. 2 Ac. 2 tuns. 1 month complent no technician visit. Bed sarvice loyyd. We have two of your llyod AC and both are instaled in the hospital's ICU You don't get any facilities so it is very difficult to keep patients.there is no response from your call centre,no technician comes to visite,as many times as we call since call one month,the call centre says that we should mention your complaint. please solved our problem My complent 16 augast 1608221643844.”

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Posted 3 years ago

“"No hanks"”

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(Car Insurance) - Posted 3 years ago

“They are terrible bank if you have an account in that bank CHANGE immediately because the customer service is arrogant and they don't help you with the problem in your account”

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Posted 3 years ago

“Like the price cheap”

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Posted 3 years ago

“I received a message from Lloyds about fraudulent activity. I called them a couple of times, and after waiting for over 20 minutes each time, I called again and chose the option of a call back. They called me back within an hour and put me through the fraud department where after waiting for 40 minutes, no-one responded. Horrible customer service. It's surprising how declined like this. I used to be very happy with them as they used to respond to phone calls in no time.”

Helpful Report

Posted 3 years ago

“Lloyds increased my overdraft charges by 785% when my mother was dying of cancer & I lost my job trying to help her. Soon after she died I was diagnosed with cancer & whilst undergoing treatment Lloyds foreclosed on my overdraft (although I was paying a proportion of the collossal monthly charges) & caused so much stress I had to have an extra 4 weeks of treatment. They blocked my credit card too although I had never defaulted on payments. I tried to pay in a balance transfer to lower the Lloyds debt & was unable to because the Lloyds branch refused to update my telephone number on my account. I am 58 with 2 degrees & I was spoken to as if I was a school child. Avoid this bank like the plague.”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.5 based on 1,219 reviews