Name: Lloyds Bank
Rating: 2.55

“I'm aware that Lloyds Bank Car Insurance do read some of these reviews and do their best to have them removed, On that basis this is an honest no punches pulled review. I started my Car Insurance with Lloyds Bank car Insurance on December 23rd, and paid them a deposit with my card, and took out my cover. On December the 30th The car I had insured had to be returned, and on the same day I returned the car I phoned up Lloyds Bank Car Insurance to cancel my policy. I got almost all the way through and they put the phone down on me. As I thought all had been done and because I was also dealing with family bereavements, so concentrated on that. Fast Forward 3 months and noticed that deductions were still being taken by Lloyds Car insurance from my account. I contacted Lloyds Car Insurance and they told me that I had not cancelled my insurance and they had no record of my call telling me that they record ALL their calls. They then told me to ask the garage I returned my car to whether they could send me an email confirming that the car involved was indeed returned. They then told me that the email was not adequate proof as it didnt mention the exact return date. I contacted the garage again asking them to send me an email with the exact return date on it. The garage then sent me an email with the exact date on it,which I forwarded to Lloyds Car insurance. They then mailed me back saying this was still not adequate proof, as It had been forwarded to me not direct to them, and implying that I could have modified the email to suit my needs. I then asked the garage to send it direct to Lloyds Car insurance, which they did. You wont be surprised to hear they then decided to move the goalposts yet again, and tell me the proof was not acceptable as it was not on headed note paper and/or was not in the form of a PDF. The garage explained to me that because of coronavirus they could not access headed note paper as the business was closed until they were given notice that they could open up again after lockdown.. Lloyds have been obstructive to the maximum, and seem to be doing everything in their power to avoid paying me back what they owe me. I have spoken to 7 (YES 7) diffferent people regards this matter and everyone just shoves me on to someone else to deal with this. All I want is for them to refund me my deposit as well as all the direct debits they continued to take from me. I understand that they might want to deduct 7 days insurance from the total but based on the fact that it has taken three months to get this far I'm hoping as a goodwill gesture they might refund me everything I've paid out, but I;m not holding my breath. Stay well away from Lloyds Car Insurance unless you want months of messing about.”

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Posted 5 years ago

“Most unhelpful bank ever. Banbury Branch should be shut down.”

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Posted 5 years ago

“Rubbish customer service. Money grabbing, have no interest in customers just money. They tell lies charge extortionate rates and are generally just rubbish”

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Posted 5 years ago

“"with you by your side" haha the truth is directly opposite. I have a complaint outstanding for 6 months (they told me 6-12 weeks to put me off) and still no word. They call to persuade you not to make a complaint rather than dealing with the matter. Now their fraud team has blocked my account after me telling them all my personal and business data and yet they need me to go into a branch to prove who i am with a piece of plastic that can easily be faked. This bank useless, dated, detached, and liars... that TV ad needs to be removed.”

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Posted 5 years ago

“Lloyds Bank does what it says 'Always by your side' to grab what they can before you fall. In this difficult and unstable times Lloyds Bank sends a letter to their most loyal clients, which states that if they don't start to pay higher amount and more interest on their credit cards they will be placed on the list of people in a persisted debt. This list will be shared with all credit score checks so Lloyd's clients will be prevented from getting any loans. Well, great job Lloyds Bank! In this difficult time you definitely know how to look after yourself.”

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Posted 5 years ago

“Worst buisness bank ever changing banks rude staff slow answering and no help”

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Posted 5 years ago

“Every time that advert comes on tv, I feel sick. They allowed me to be duped by allowing a conman, pretending to access ppi on my behalf, rip me off as they put the money into my account instantly, letting me believe this was infact my money for miss sold ppi. I paid out the 50% fee immediately, in cash, to the man as I had already signed the so called contract he gave me, A few days later Lloyd’s demanded the money back “ immediately” throwing me into complete financial turmoil which 2 years later, I am still in. They treated me like I was a thief, unconcerned that I was a victim of fraud, and spoke to me with total disrespect, Why would a bank put hundreds of pounds into an account, without checking the details? This caring “life’s journey” bank have put me in a financial position I will never recover from, my advice is, DO NOT USE THIS BANK”

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Posted 5 years ago

“I have been with Lloyds bank for over ten years, I have a business and personal account with them. Unfortunately I have come to realise that this bank is really bad, all they are concerned about is their profits. In this difficult time when most banks have suspended charges for overdraft fees, Lloyds bank is still charging customers, I even raised the issue with customers Services asking that they should suspend overdraft fees for three months like other bakns to help customers in this difficult times, their response was that they will not suspended overdraft fees. Tells you all you need to know about Lloyds bank, greedy, greedy and greedy. Sadly, I will be changing to Barclay bank or sterling bank because they seem to want to help their customers more.”

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Posted 5 years ago

“They allowed my account to be emptied in an unauthorised transaction which they tell me is not fraud. This has destroyed my business a d i and still chasing the money now which i reported as fraud whilst pending and thwy refused to help telling me the transaction isnt fraud. (i am the only person on the account and i did not authorise this, they say it os not fraud and they can do nothing) the unauthorised transation emptied my account and i am still fighting for the money back.... Avoid lloyds at all costs. Your money will be safer left in a shoe box in the front garden.”

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Posted 5 years ago

“They chased and harrassed me over a charity payment dd.and eventually this and other small dds ran up a ridiculous amount if charges that completely wiped out my savings. Staff are rude arrogant and ignorant money grabbing fools. DO NOT GO NEAR THIS BANK. Save yourself a lot of grief and money. They are a disgrace.”

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Posted 5 years ago

“Each transaction I did with Lloyds taking money out from a Lloyd's branch cash point using a Lloyd's bank credit card I was charged £25... BEFORE i was even aware they had charged me £125. I had banked with them for over 30 years and they treat you like this. Dreadful behaviour and very irresponsible banking and when I told them I wasnt aware of these charges they told me I would of recieved it in the terms and conditions...I'm disgusted!!”

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Posted 5 years ago

“This is a thieving bank bounce a 5k for being 50p short there charges are a rip off they take advantage of young people in particular students stay away they will ruin you”

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Posted 5 years ago

“Bad customer service, high fees, rip off, stay away!!!!! Been with Lloyds for 20 years now, things have changed in my life and i needed they help but instead they raised interest on my credit card, wouldn't help or even listen. Customer service is awful. No help at all. They fees and interest on all products including Loan, credit cards, mortgage are so high compare to other banks. Avoid at all cost. Too expensive and not worth it.”

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Posted 5 years ago

“Bad customer service, high fees, rip off, stay away!!!!! Been with Lloyds for 20 years now, things have changed in my life and i needed they help but instead they raised interest on my credit card, wouldn't help or even listen. Customer service is awful. No help at all. They fees and interest on all products including Loan, credit cards, mortgage are so high compare to other banks. Avoid at all cost. Too expensive and not worth it.”

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Posted 5 years ago

“Absolutely rubbish this bank. Unhelpful in resolving issue's. Couldn't answer simple questions. Passing the buck.”

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Posted 5 years ago

“THIS IS SH!T BANK i EVER SEE ! Some one from USA Hack my account and register DropBox Prime on it ! This DropBox Charging me every month USD 11.99 ! Lloyds Fraud team dnt want to help me ! they think its normal.. they say i need to call Dropbox to stop it ! Whats the point i will call dropbox if they dnt know which account is register to my card... Lloyds are stupid people !!! i hate you all !!!”

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Posted 5 years ago

“I lost my debit card and so ordered a new one. I was informed that it would take up to 2 weeks for a new one to arrive which in itself is ridiculous given how fundamental it is to everyday needs. 2 weeks passed so i resorted to calling them up to find out why they hadn't bothered to send one, on hearing this they inform they will cancel it and send me another one. I asked if it would be quicker for them not to cancel it and for me to just wait for the original one they said no...2 days later the original card i ordered arrives...yet i can't use it because they cancelled it....still waiting for my new card to arrive ----WOULD NOT RECOMMEND”

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Posted 5 years ago

“123 reg tried to auto renew a domain name transaction a week early. I advised LLOYDS that they are NOT authorised to take the money. They refused to halt the transaction and wanted me to obtain a code from the unauthorised transactor. Unbelievable ! ..and you wonder why the banks have such issues. So I agree a retailers services for renewal annually, yet the retailer tries to take the money early even though the agreement is cancelled. Yet the bank still won’t stop the transaction.”

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Posted 5 years ago

“Super super bad customer service so disrespectful and unsecured.”

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Posted 5 years ago

“I had a problem with my online banking and so phoned up. Spoke to a person who raised his voice whist accused us of something. So we requested a Manager. We spoke to a Daniel in the Newport office who was exactly the same. He was not nice at all. I then wrote a complaint on their website and next day spoke to Eden Kane, who was better than the two before and put it in for a complaint. Next thing, we find out by chance that it had being taken over and they had not let us know. It had been taken over by a Amy Sharif or whatever the correct spelling is. During a conversation with her, she practically implied I was handicapped and asked about my Partners medical history, which is totally irrelevant to the situation. I have emailed the CEO but had no luck there as it seems they are just as ignorant and disrespectful as the rest of them. This morning we spoke to Thomas Montgomery in the Dunfermline office who backed this Amy up, which, in my eyes makes him as bad as her. We left it that someone will contact us back to hopefully sort this out. I can only imagine that this the way they'll sort it out is protect their staff, sweep it under the carpet and close my accounts as this is usually how they deal with things. I don't think they know how to accept responsibility for the actions of their staff.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews