Name: Lloyds Bank
Rating: 2.55

“My 11 year old daughter wanted to open a bank account and Lloyds was our closest branch (during lockdown 1). We were advised online that we must phone for a telephone appointment to set up the account. We did so and were told to wait for a phone call from the branch to set up the account - none ever came. Called again, again told to wait for a call- no joy. Called and was told to visit branch without appointment but with passport and ID to set up account - did so and was told by branch that we needed an appointment. So we made one (waited 2 weeks), all went smoothly. Phew! But then my daughter put in her online password incorrectly and the app told us we needed to call with reference number to get it reset. So another nightmare ensued... First advisor we spoke to kept putting me on hold for 10 mins plus at a time, and eventually hung up on us. Then we called again and spoke to the rudest, most obnoxious male advisor I have ever had the displeasure to encounter. He was sarcastic, shouted, and even the way he said my name was oozing with meanness. He kept shouting 'you're not listening!' but in reality he was the one who didn't listen. Eventually he hung up on us shortly after my daughter commented on his rudeness. We had only been calling to get my daughter's online password reset! Apparently the only way to do this is to go into a branch during a national lockdown in a pandemic, when our area has 800+ cases per 100,000! I promptly called back to make a complaint about the ridiculously bad experiences I have had with this bank. I stupidly switched my current account to them, lured by the £100 switching bonus and the closeness of our local Lloyds branch, but will be switching away ASAP after this terrible customer service experience... and guess what? My daughter STILL doesn't have her app up and running so can't check her balance etc. Apparently my complaint has gone through to the complaints team and I'll get a phone call from them (When? They don't know, so probably never). Already spent 3 + hours on the phone with them today. Truly disgusted with our Lloyds experience, would give 0 stars if possible.”

Helpful Report

Posted 4 years ago

“It’s so hard just to log on, it’s absolutely the worst out of all the banks I deal with”

Helpful Report

Posted 4 years ago

“Keep Clear of this Bank I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. I went into the Bank, people were in front of me in a cue and people came in behind me, a woman approached me and asked me what I wanted, I told her I had come into the Bank to draw out cash, she then asked me how much cash I wanted, I told her £1000.00, she said that was a large sum of cash. (RUBBISH) 50 years ago when people were paid in cash, I used to go to the Bank every week and draw out between £250.000.00 and £255.000.00 in cash to pay employees. Then she asked me what the cash was for, I then told her it was none of her BUSINESS, then she proceeded to confront me and telling me how I should pay for items, she said that shops were only taking card payments, I told her that I always pay cash and no business had refused cash, This conversation was in front of other customers, so some of them could have left the Bank and phoned a criminal and given them a description of me and when I left the Bank they could have attacked me and stolen the £1000.00 pounds I had just withdrawn from the Bank, I then proceed to the teller to get my cash, then another woman came along and said I want to explain, I told her to shut her mouth, I did not want to hear what she had to say, I came into the Bank to withdraw cash not for a confrontation or an interrogation and told how I must pay for anything. I then got my money and left the Bank, this was all recorded on my Body Camera. I believe these two woman were LESBIAN MAN HATING WOMAN. I am not going to be dictated to by a Bank that went Bankrupt in 2008, because they were FINANCIALLY ILLITERATE. Two weeks later I got a letter from my Lloyds Bank which said. WE ARE WRITING TO YOU FOLLOWING THE INCIDENT OF VERBAL ABUSE AT THE UNION STREET BRANCH ON THE 2ND APRIL 202O. IF THERE IS A REPEAT OF THIS OR ANY OTHER SIMILAR INCIDENTS THEN WE WILL HAVE NO CHOICE THAN TO GIVE YOU NOTICE TO CLOSE YOUR ACCOUNT. THIS IS IN-LINE WITH OUR UNACCEPTABLE CUSTOMER BEHAVIOUR'S POLICY. IN THE MEANTIME WE HAVE MADE A RECORD OF THIS INCIDENT AND THE ACTIONS WE HAVE TAKEN ON YOUR PERSONAL CUSTOMER FILE. IF YOU'RE UNHAPPY ABOUT ANY ASPECT OF OUR SERVICE, YOU CAN FOLLOW THE PROCESS OUTLINED IN THE HOW TO COMPLAIN BROCHURE WE'VE ENCLOSED IN THIS LETTER. NO BROCHURE ENCLOSED. SIGNED MANAGER NO NAME. THIS LETTER WAS NOT ON LLOYDS HEADED PAPER, NO MANAGERS NAME IT WAS ON A PLAIN PIECE OF PAPER WITH NO ADDRESS OF MY LLOYDS BANK, ONLY POST BOX NUMBERS. I CONTACTED LLOYDS BANK HEAD OFFICE ABOUT THIS AND ASKED WHAT HAD BEEN PUT ON MY PERSONAL CUSTOMER FILE, THEY ADVISED ME NOTHING WAS ON MY FILE ABOUT ANY INCIDENT, THIS LETTER WAS DONE BY THE LESBIAN MAN HATTING MANAGER AT THE BANK OF SCOTLAND MADE OUT IT HAD CAME FROM MY LLOYDS BANK. (FRAUD) I THEN WROTE A LETTER TO MY LLOYDS BANK ASKING FOR AN EXPLANATION ABOUT THIS LETTER, AND THAT THEY HAD NOT ENCLOSED A COPY OF THE COMPLAINTS BROCHURE, I ALSO EXPLAINED THAT I HAD THIS ALLEGED VERBAL ABUSE ALL ON MY BODY CAMERA. I ALSO ASKED FOR THE MANAGERS NAME, I GOT NO REPLY, I THEN WROTE A COMPLAINTS LETTER TO THE CEO OF LLOYDS IN LONDON, RECORDED DELIVERY, AGAIN I GOT NO REPLY, I THEN WROTE TWO MORE LETTERS TO MY LLOYDS BANK RECORDED DELIVERY AND GOT NO REPLY, I HAVE CONFORMATION FROM THE POST OFFICE THAT THEY WERE DELIVERED. I WENT TO THE FINANCIAL OMBUDSMAN SERVICE AND THEY WOULD DO NOTHING, AS THEY ARE FUNDED BY THE CORRUPT BANKS, I AM NOW IN THE PROCESS OF A SUBJECT ACCESS REQUEST TO GET ALL THE INFORMATION ABOUT THIS INCIDENT AND THE DETAILS OF THE MANAGER AT THE BANK OF SCOTLAND THAT WROTE THAT FALSE FRAUDULENT LETTER TO ME. KEEP CLEAR OF LLOYDS BANK AS THEY REFUSE TO ADDRESS COMPLAINTS FROM CUSTOMERS EVER AT THE HIGHEST LEVEL, AND KEEP CLEAR OF THE BANK OF SCOTLAND WRITING LETTERS ON PAPER STATING IT WAS FROM ANOTHER BANK AND SIGNING THAT FRAUDULENT LETTER, REMEMBER THAT CROOK CAROLINE WAYMAN THE CEO AT THE FINANCIAL OMBUDSMAN SERVICE WILL NOT HELP YOU. I GOT AN APOLOGY FROM THE BANK OF SCOTLAND WITH A LOT OF LIES IN IT, THEY STATED THAT THEY WERE LOOKING AFTER MY MONEY, BEFORE B OF S WENT BANKRUPT IN 2008 WERE THEY LOOKING AFTER CUSTOMERS MONEY. DID THEY TELL CUSTOMERS TO REMOVE THEIR MONEY FROM B/S AS THEY WERE GOING BANKRUPT. THAT WOULD BEEN LOOKING AFTER CUSTOMERS MONEY. Keep clear of Lloyds Bank as they refused to reply to my FOUR LETTERS OF COMPLAINT, And they will most likely do the same if you complain. I am going to organize a website where my Body Cam footage is put up on the Internet, once I have got all my Subject Access Information. Now under the Subject Access Request I have found two letters warning me about my alleged behaviour, It was not my behaviour It was the Bank of Scotlands behaviour. TWO DIFFERENT LETTERS TO ME, One on paper with Lloyds Bank, another not on Lloyds Bank headed paper, different signatures, and the Bank cannot tell me the ALLEGED MANAGERS that signed these letters, Also Lloyds Bank Branch where I have my account says they did not get THREE LETTERS OF COMPLAINT FROM ME, But the Post Office have confirmed three letters to my branch all signed for, I believe this shows Fraud, Corruption, Falsifying letters, and my reviews keep on disappearing, you will find them on other sites Trustpilot etc.”

Helpful Report

Posted 4 years ago

“I am not one to ever leave negative reviews, but I have been trying to organise something with your business banking team for over a month and still nothing, literally no one cares. This is beyond imagination. Lloyds does absolutely NOTHING for small businesses. If you were to ever consider taking an account as a small business with Lloyds, I would strongly advise against it.”

Helpful Report

Posted 4 years ago

“Black horse...oh yeah black souls to d bone Omg chi outgrow my mate had a cash flow and Lloyd's Westminster victoria told my friend off, they refused to open lotto winnings on a mega lotto! Disgusting,,as a bank that is bailed out by public funds..they should hang their heads I shame!,,,”

Helpful Report

Posted 4 years ago

“NO EMPATHY NO COMPASSION POOR CUSTOMER SERVICES They blocked my mother from her on line account after attempting to pay a invoice on line. She phoned bank and went through security questions she then requested that I spoke on her behalf, was then left on hold for an hour during which time my mother went on a medical appointment I was then told that my mother needed to answer additional questions and that I could not answer these on her behalf as a result my mother has been left with no access to her account and is unable to even buy herself a cup of tea.”

Helpful Report

Posted 4 years ago

“Horrible phone service. I tried to switch to Lloyds but it failed. The message they sent me included a wrong telephone number which was not the LLoyds switching team but Halifax. And after I got the correct LLoyds switching team telephone number through internet service, it took forever to get someone to talk to. The worst part was when you got through the hotline, the category selection was so unclear that you could easily go to a wrong category. The staff was not helping at all. They said to transfer my call to another team but they just transferred me back to the category selection so I had to manually select another category and wait for someone to pick up the call again. Not to mention in the first 3 days I failed to get someone to talk to. I could never reach anyone in the afternoon. I had to get up early to make the phone call eventually. It was a horrible experience.”

Helpful Report

Posted 4 years ago

“I have had several problems with Lloyds. First of all the customer service is abysmal. You wait at least half an hour to connect a call, even if it is important like a stolen card, then the staff are rude and impolite. In addition to this, the card itself is dodgy. Mine has been retained by an ATM machine twice, leaving me in a very difficult situation. I also receive a very very annoying weekly email from Lloyds titled "We want you to recognise a fraudulent email". How many times do you have to send this! I have opted out of all email communications yet still receive this rubbish each week. Banks are also unethical as they have shareholders that profit out of other people's money - in a building society the company is owned by its customers.”

Helpful Report

Posted 4 years ago

“It's a shame I can't give zero stars to Lloyds Bank. They are unable to handle a basic request posting a paper statement. It was meant to take upto 7 working days - but it has been a month now. Using their online & in-app complaints process has not helped at all. I've contacted them a number of times have not had a single callback. DO NOT WASTE YOUR TIME WITH THIS BANK”

Helpful Report

Posted 4 years ago

“Lloyds are clowns. My parents died and rather than help they made it as difficult as possible. 5 different phone calls from 5 different people with 5 different stories. Then denied it like an NHS doctor who murders kids. The car was damaged when my died, so obviously made a claim, but as i am US citizen they would not cover me to drive, and as they are clearly tighter than black horses butthole on there logo, they would not even fork out for a hire car as a gesture of goodwill. 100 quid. Despite it being part of the policy....”

Helpful Report

Posted 4 years ago

“Very disappointing experience, you are nothing but a number to Lloyds! I have a personal account with Lloyds Bank for number of years. Doesn't matter how much banking you do through them you are nothing but a number to lloyds and they are just going to treat you as such. Have had a awful experience and obviously not going to be with them anymore! It just happens to be that I am a owner of a multi national business group that is growing rapidly. I have no faith in lloyds treating my business or my colleague any differently, hence will be moving all associated accounts to somewhere else”

Helpful Report

Posted 4 years ago

“Lloyds Banking Group the worst company ever to work for if you are Gay, We will ensure you get a Developing Balanced Scorecard, We will ensure you do not get any development, we will ensure you miss out on job opportunities, we will ensure you are unsupported in work, we will drive you out of the business because after all we don’t care”

Helpful Report

Posted 4 years ago

“I've been a lloyds customer for 8 years( never owed them a penny). I sold a phone online and received payment into my Lloyds current account(180£). After that my account and all my funds(over 1500£) have been suspended for 5 days so far and stil going. I wouldhave understand the blocking of that transaction only but blocking the funds for my FOOD RENT DIESEL FOR WORK MONEY FOR BILLS represents nothing but ABUSE!! PLEASE PEOPLE AVOID THIS CIRCUS CALLED LLOYDS BANK. FOR YOUR OWN GOOD. !!!”

Helpful Report

Posted 4 years ago

“Hayes Branch 1-5 East Avenue, Hayes UB3 2HW. Very poor customer service as far as product knowledge or their own research on products is concerned. All they are aware of is 'DO IT YOURSELF ONLINE'. They arn't even aware that certain products are not available online at this point of time. Company needs to provide training updates to these staff on dealing appropriately with customers thorough knowledge of products.”

Helpful Report

Posted 4 years ago

“Im with Lloyds for 12 years now. I have manage my business from my personal bank account for over 6 years. Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan. I got all requirements it needs but even that they are not helping. But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones. Very disappointed and frustrated with their behaviour. Moving from there soon.”

Helpful Report

Posted 4 years ago

“Im with Lloyds for 12 years now. I have manage my business from my personal bank account for over 6 years. Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan. I got all requirements it needs but even that they are not helping. But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones. Very disappointed and frustrated with their behaviour. Moving from there soon.”

Helpful Report

Posted 4 years ago

“Lloyds cut my overdraft facility from £2000 to £400 without consultation because I hadn't used it. I'm sure it was in response to Covid-19 because I'm self-employed and they believed I might be a finance risk. I made a complaint but the guy at Lloyds who dealt with it was arrogant and unhelpful beyond belief. They promised this would not effect my credit rating but since they did it my credit card offers have dried up. I feel demeaned and belittled by their action as though I am not to be trusted. It has effected my self respect and confidence. Their 'By Your Side' advertising is a joke and they ought to be done under trade descriptions.”

Helpful Report

Posted 4 years ago

“Incompetent and unhelpful. Shambolic service with the poorest customer service at all levels. Unexplained delays in release of funds, lengthy call waiting and obstructive staff who give you the runaround. If you choose to bank with them, good luck. You'll need it!”

Helpful Report

Posted 4 years ago

“Hello everyone, I can't help but share what happened to me the other day, I ran to the bank to put money in the account, it was written on the door that they were closing at 3:30, it was on Stratford, I was there already at 3:20 and the door was already was closed, I asked to let me in, but they didn’t even see me, I said that it was not yet 3:30 to let me in, a girl named Iren was very rude to me, it was so cruel I stood and cried at the door , I begged to be let in, and they all looked and laughed, how can you treat your customers like that, how can you not open the door at 3:20 !!!! they were all in a hurry to run home and did not do their job, I asked to call the manager and a certain Nigel Williams approached me, who began to explain to me that he could not help me in any way, he did not even listen to me, and I did not stop crying and explaining to him that I was not late, I was simply not allowed into the bank, he was like a robot of nothing human, he spoke learned phrases, I am ashamed that there is such a level of service in England and I am ashamed of you for all that there is nothing human in you !!!!”

Helpful Report

Posted 4 years ago

“Worst customer service. Trying to assist 98 year old in transferring funds and the process is ridiculous. They make it impossible to take the money out. This bank should be avoided.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews