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Lloyds Bank Reviews

2.6 Rating 1,185 Reviews
39 %
of reviewers recommend Lloyds Bank
Company Reviews Questions Metrics
2.6
Based on 1,185 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Graham Rowlands
Verified Reviewer
“To anyone considering moving to this bank I can't stress enough to reconsider your choice, make a complaint about there service advisors give you contradictory information, without a long drawn review il give an example Asked to speak to atm disputes team was passed on to an advisor ask what department he worked for general customer services he says and I quote. Then when I stated that I wanted to speak to atm disputes he followed on to say that, that's the department he worked for after telling me he didn't. Atm despute team refused to take my call despite them advising you to call on a number provided which always takes you back to general advisors. Ask to speak to speak to complaints department was advised by a number of advisors that the department was closed and they where unable to transfer my call this has gone on for 48 hours then today 13/01/20 spoke to an advisor who transferred me straight through to the complaints team. One advisor was even willing to raise a complaint about there poor customer service. Please please stay well away from this institution your given false inaccurate information to put it bluntly lied to.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very poor customer service. Took me several days just to change my telephone number. Still have not managed to do so. Just get a very long automated message and over 30 minutes waiting to speak to a human being! Lloyds bank need to change this as it is very frustrating. Thinking of cancelling my account.”
Helpful Report
Posted 4 years ago
None
Unverified Reviewer
“You struggle to get there on phone Times, I have to be on phone 1 hour waiting to speak to their customers service. Lloyds has to change this and make it a bit easy for customer to get Quick response over the phone.”
Helpful Report
Posted 4 years ago
Andy
Unverified Reviewer
“Awful customer service. 30 minutes to set up online banking with 3 verification calls - finally 2 attempts to talk to a human being and thus far 23 minutes waiting to be answered...”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Ridiculous wait times, terrible customer service. And that's when you actually manage to get through to an advisor”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Freud department telephone contact. I absolutely waisted an hour of my life and got extremely wound up with an unhelpful advisor who refused to give his or his managers full name. When I asked to speak to a manager I was put on hold for several minutes and eventually I put the phone down as I was unable to speak one.”
Helpful Report
Posted 4 years ago
Sandy Heath
Verified Reviewer
“They used to be quite good but recently their systems are defective and their customer service is appalling. It can presently take an hour to get through on the phone and the "advisers" are not prepared to listen to your problem, just lecture you from their script. I have attempted to make three cash transfers (one to another bank) and they have all been flagged up as potential frauds and require "authorisation" by Lloyds. I will have to move my account elsewhere.”
Helpful Report
Posted 4 years ago
Steven Mc
Verified Reviewer
“Financially rape customers to profit during a world wide epidemic. So as a customer, they enticed me during early days of covid to tell me I could apply for a loan. What they didn't tell me is they would charge DOUBLE THE APR of any other bank and if I paid it off early they would punish me again. Yes I had an obligation to read the pages and pages of terms but who does? How a bank can financially rape its our customers this way is immoral at best. Took a new loan from Tesco and saved 50% on interest and brought monthly payments down also by 15%”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Really bad customer service, not helpful at all, the waiting time when you call are disgraceful.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“We have been customers of Lloyds for over 25 years. When we came to finally pay off our mortgage we were advised to use the on-line payment account that was previously with Lloyds Bank which we did. We subsequently received a letter telling us that the mortgage sub account was closed and therefore our final settlement amount needed to be returned so that we could pay the mortgage off using a different account. So the advice we had been given was incorrect. We were advised that the funds would be returned to us within 6 working days of raising a complaint so that it could be paid into the other account. Still no return of the funds about this and NEITHER Lloyds Bank or Cheltenham & Gloucester seem to know where our money is. Both organisations are blaming one another. We have been left without our funds, mortgage balance still outstanding and Lloyds Banks and Cheltenham & Gloucester seemingly unable to help us. In addition, every time we call either company we are literally on-hold for 45 minutes before anyone answers. All this during a pandemic and at a time when Lloyds Bank is running glossy adverts claiming to be "by your side". Our complaint has not been resolved to our satisfaction and we will be raising this with the Financial Ombudsman. Appalling service.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“They used to be good, but now they're rubbish. In order to access an online bank account, on top of two-factor authentication, customers are now required to provide a third temporary password over the phone. This password inflation has created a customer-unfriendly system. If that much user input is now required, in order to view an account, then online banking is broken. How many passwords will people be required to input in another five or ten years? Half a dozen? A dozen? Who's going to remember that series of passwords? On top of that, they've also removed my (and many others') local bank branch, in the last few months. A return to paper banking is the way forward, bankbook included, with an institution that is still local. Lloyds now provide a zero-star service. They're only getting one star because I can't give any lower.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Purchased building and content insurance. Policy was auto-renewed at double the price of the original premium. When it came to renew again, the premium had increase by a further 100%. a 200% increase in 2 years. No claims made, or changes in policy. No explanation why the increase happened or interest in keeping a customer. Would not recommend.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Poor customer service. Distressed wthout credit card for ten days while talking to a useless machine.”
Helpful Report
Posted 4 years ago
Ex Customer
Unverified Reviewer
“The worst bank in the world? Noooo in the Universe. Despicable customer service. I stayed on the line for 30 minutes only to hear that she had to transfer my call to another department. I waited another 60 minutes and the ne one told me that he had to transfer my call again where i waited for another 30 minutes. At the end they just closed down the phone because they didnt know how to solve my issue. I hope this bank closes down to the last bank. I wish them the worst.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Tried to change to mobile banking as per a brochure enclosed in my recent statement. The registration form obviously requires DOB etc you have to trawl through the years month by month a chore!! You then get to Sort Code Account number, then it doesn't recognise your account details are all no such account exists. Call this number please you call the number and Covid Excuse numero uno kicks in basically don't bother hanging on unless??????? We would like you to take up Internet/ mobile banking so we can send statement electronically to save the planet but app not fit for purpose.. Useless outfit paper banking for me then, cut down another tree please lloyds. Frustration personified.”
Helpful Report
Posted 4 years ago
Bee
Unverified Reviewer
“They ask you when you first call to state the reason your calling, for apparently no reason as you aren’t put through the right department. I was on the phone an hour waiting for help I got passed to three different people, I’m in Australia so urged the phone call was costing a fortune and the lady started trying to make chit chat about the COVID situation here. They cancelled my graduate account early due to being inactive for two months. When I put money back in it they still wouldn’t reactive it and said I had to do it online. Once online the internet told me I had to contact the bank. So many circles were being had. Still TWO hours later they can’t put me through to the correct apartment. Awful knowledge on the customer service part although i will say staff are patient and and nice. Although the bill im going to get from my phone company due to their incompetence could pay back my overdraft at this rate. Once I return home I will never bank with Lloyds again. Ruined my credit score cus I didn’t use my bank card for two months.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“DO NOT USE Lloyds Bank Car Insurance. Just told me they are to charge £55 cancellation fee! Appalling - seems looking at reviews many others seem to be having bad experience with them too. Will not go near ever again.”
Helpful Report
Posted 4 years ago
Connell Chen
Verified Reviewer
“Sincerely recommend you DON'T USE LLOYDS BANK!! 1. Wait for a month after opened the account to get the card. The reason was the staffs forgot to order the card. 2.Really bad service. The supporters on the phone are really impatient, hang up the phone when the signal is not googd or when they don't hear you clearly. And the staffs in the brunch are really unhelpful, always ask customers to wait without giving help. 3. Locked my account without any reason after I transformed money from another bank. 4. Sent me the invalid activation code for twice. Overall, if you don't what any trouble, stay away from lloyds bank!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Worst bank ever! Waited 50mins to speak to an advisor to be told to call back in the morning and the phone slammed down! I didn’t even want to call them in the first place as they always provide poor customer service and never help but I did and then this.... AGAIN... No suppress there. Just because they don’t want to fill a “form out” My partner never has this problem with his bank! STAY AWAY!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Worst bank in the world, for some reason was declined for a BBL being self employed with no income. They don’t deserve one star”
Helpful Report
Posted 4 years ago
Lloyds Bank is rated 2.6 based on 1,185 reviews
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