Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.53

2.5 Rating 1,219 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 15th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Lloyds Bank 1 star review on 12th September 2025

Smith

Lloyds Bank 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Lloyds Bank 5 star review on 30th May 2025

Matthew

Micheal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lloyds have total disregard for their customers. I have experienced 3 major service failures in the past year (nothing complicated-basic things that a bank should do- contactless card, on-line banking and ordering a paying in book) They have failed to deliver on all three and when I have tried to contact them they just fob me off and tell me I have to call a customer service number which I HAVE TO PAY FOR to sort out their error. An absolute disgrace.”

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Posted 3 years ago

“It’s is a very sad story, Lloyds bank has stolen my money from my private account In this bank. I have sent many documents providing all details about wrongdoing from the bank side. The person did not want to confirm a mistake that has been made by bank and took me £338..”

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Posted 3 years ago

“Absolute joke. I have had my account with lloyds for 16 years. I have a club lyods account which means I receive 6 free cinema tickets if I put a certain amount of money in my account each month. But because I didn’t go to their website to extend my tickets ( bearing in mind I was never informed that I should have done this ) they will not give me 6 extra tickets that I lost out on during covid even though they would of gladly taken the fee if I had not put through my money no doubt. I will be calling and cancelling my bank account with them in the morning and taking my money elsewhere thank you very much. It’s the principal.”

Helpful Report

Posted 3 years ago

“Lloyds bank is supporting online scam. Customer of her, recieved product from our company, after !9! days she told package had whole in it, asked Lloyds to dispute. We contacted customer, asked her to open case at Fedex, customer didn't even replied us, and yet Lloyds gave her money back, leaving us without the phone and the money.”

Helpful Report

Posted 3 years ago

“It's the most dreadful bank, my branch has closed. They charge for everything, service is non existent. I live for six months of the year in Spain and the there are excellent and level of service is very good. So it can be done, Lloyd's are just profit motivated, they are perfect for rip off Britain”

Helpful Report

Posted 3 years ago

“I been 25 years customer i been paying all my payments up too date every time. Last 3 weeks ago i received a letter mentioning they are cancelling my Visa card account because of poor credit records.. I applied for Visa card from another bank i received straight away very disappointed with this bank...”

Helpful Report

Posted 3 years ago

“Oh my god don’t deal with this business. Purchased a gold chain for $1900 and I was led to believe it had a weight of 118g I got a chain to fit a baby’s wrist with a weight of 1.18g. I have made countless calls to Lloyds who were more than rude and have sent countless emails, but still don’t have a refund even though I returned the 1.18g baby chain. Don’t deal with them it’s not worth it. Completely void of customer service skills, complete crooks.”

Helpful Report

Posted 3 years ago

“Tried online banking with my sister on her account. Despite online banking you are still given a telephone number to call for security…fair enough but it takes up to an hour to get a reply.Sometimes the line just goes dead so you have to start all over again.Have spoke to different staff over this weekend who “transfer “ your call to another number…another long wait.Found out that the account is under review so bank transfer cannot be done but no one can advise you on how to come out of “under review”. Absolute rubbish service .Waiting so long for a telephone answer means your phone battery can run out…another Long wait until you het answered.ASAP my sister will close her account”

Helpful Report

Posted 3 years ago

“Being a personal account holder they would not give me any coin change unless you are business holder!! LLOYDS northampton used to be a pleasure to bank, but now going in it’s a cringe!! Customer service in branch did not want to know you, just kept on saying hang on will check to see!! Bad bad service!!!!”

Helpful Report

Posted 3 years ago

“I went with my husband to open a joint accoiunt and the sysytem was nit balke to add me to the account - i was promised that I woudl be cotnacted 2 days later but 3 weeks later I am still waiting - whislt my husband has been given an account”

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Posted 3 years ago

“Avoid on any possibility. Full of liars! W had pipe cracked under the concreate floor. It took 6 weeks to get someone to 'have a look'. Then insurance will trick you to say do this, do that and on the and will say, you done some work without approval! Bunch of scammers”

Helpful Report

Posted 4 years ago

“I have been with Lloyds for over 16 years. I was happy with Lloyds until I complained about their bank charges and others in 2020 which I was claiming back and now this mobile insurance claim!!! They use the algorithm method to calculate anything we complain about and it always works in their favour and not ours, so one does not receive a refund or payout for insurance. I have contents insurance which covers my mobile too [rather say should]. I bought my mobile in 2018 making it 3 years old and have recently cracked the screen and seems to work clearer on loudspeaker than normal call. I put in a claim to repair. A lady called me to ask questions. When did I notice this problem? - beg August. When was the screen broken? - 25 Aug. How was it broken - I noticed the crack on the side so not sure if I banged it although I must have for this to happen. No one uses my phone except me. She said, "okay so it's most probably old and may have parts that are worn so then it would not be covered because that happened before the cracked screen". [I mean when we take out these policies the life span of a gadget is not mentioned]. I was advised by her to take it to Samsung to get a report [that I must pay for]. I said, "I should pay Samsung for the report, which Lloyds may not pay for, and most probably cost me more than the phone is worth now". She then said sorry I am declining your claim. I asked why "she said because you don't know how exactly it was broken?" They ask you questions in a manipulative way to try and catch you out. Lloyds we are not all crooks you know!!! So when anyone leaves a positive review for Lloyds, please ensure you have successfully made a claim first. I am not happy with them at all.”

Helpful Report

Posted 4 years ago

“Been with Lloyds for 25 years. Really unhelpful recently. They claim to be by your side but I can speak form experience that this is not true.”

Helpful Report

Posted 4 years ago

“I have been with Lloyds Bank, for 47 years, and it's only the last 13yrs, that Lloyds have ripped me off, some years ago, I collected £44K,in compensation, and now , I have found another £130k fraud done to me, all I get from them now , WELL , YOU CAN ALWAYS CHANGE BANKS. They cancelled my endowment policy morgage, changed me, over to a repayment mortgage, so I now ow them £130k, at the end of the morgage. FRAUD !!!”

Helpful Report

Posted 4 years ago

“Closing all my accounts asap! No help whatsoever to extend my overdraft. Half a day wasted on 'phone then told by disinterested bank they will not assist even though funds coming soon far exceed requested temporary facility.”

Helpful Report

Posted 4 years ago

“This bank has got to a point that customers aren't important. Customer service beyond terrible”

Helpful Report

Posted 4 years ago

“Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!!”

Helpful Report

Posted 4 years ago

“Lloyds Bank customer service goes from bad to worse and already the national newspapers are beginning to take notice of the lack of customer care and the inability of customers being able to make contact with Lloyds Banking telephone services because of the appalling delays. I have spent hours trying to resolve a complaint both in Bexhill and at my branch in Ashford, Kent., but when trying to access their new Symantec email system - which is completely useless (God knows how your more aged customers will be able to manage it) - I get nowhere. Indeed, I waited twenty minutes this afternoon listening to an automated voice message telling me that someone would be with me shortly only to be cut off after twenty minutes. It's infuriating. What on God's name has gone wrong at Lloyds Bank? I have been a customer for forty-five years and I am seriously tempted to close my accounts. Do the directors care? Do they hell, just so long as they get their fat bonuses.”

Helpful Report

Posted 4 years ago

“I’m currently on the phone having had an Amazon payment - which I’ve made circa 50 times before but this one gets flagged for fraud, no problem just give them a call and they’ll sort it out…….. Been on the phone FOR 2 HOURS and not even spoken to the fraud team yet! I’ve spent over 6 hours on the phone over the last month. Lloyds, you’re outdated, unable to keep up with the times and quite frankly appalling, after 10 years with you I’m off to Monzo who I’ve used for 5 years and are genuinely incredible! Seeeeeeee Yaaaaaaaa Lloyds!”

Helpful Report

Posted 4 years ago

“Impossible to close the bank. I live in Canada so I don't need the bank anymore. I closed my bank account but my online banking is still working and I recieve bank statements letters even when there is no transaction!! I called not one time but 5 times and they don't know what to do...they are all sweet and apologies but they ask me to wait and tell me that maybe its gonna take a month..a month later they telle that maybe it will be deleted this year...so tired!! I also tried they chat by logging in because I'm trying everything now...after explaining the situation the person reply that it's best of I give them a call ..”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.5 based on 1,219 reviews