Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.55

2.6 Rating 1,185 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 10th May 2025

Marian

Lloyds Bank 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Lloyds Bank 1 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“appalling service - crazy wait times - a few helpful staff for which I am grateful but my interactions with this bank since I moved overseas has been painstakingly horrible and seriously effected my mental health.”

Helpful Report

Posted 3 years ago

“They send you an email to say they have made the changes you requested, when you phone them to ask what were the changes you asked them to make, changes which in fact we didn't ask to be made, thats why we were trying to find out! the divvys tell you they can't tell you because of the data protection act, What a load of dopes, Then I call them about not sending me a letter they had promised10 weeks ago, a letter detailing what had happened after they were duped and allowed someone to set up internet banking and make a £6000 transfer from an account, WHICH HAD AN INSTRUCTION ON IT STATING NO INTERNET BANKING, I have been on the phone today for 2 hours trying to find out when the internet banking had been set up so I could take the matter up with the police and GUESS WHAT they couldn't tell me because of the data protection act, Lloyds you are God's gift to scammers, Would have given -10 stars had I been able to.”

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Posted 3 years ago

“Very inconsistent and unreliable app, so many technical errors occur that every time you log in you expect it to error out, it feels like the technical errors are simply part of the app due to the amount of technical errors. Terrible App, shocking for a high street bank”

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Posted 3 years ago

“I was customer for over 25 years. RECENTLY MOST DIFFICULT AND AWFUL CUSTOMER SERVICE I EVER EXPERIENCED. THEY TAKING CHARGE AND INTEREST WHEN IS NOT DUE TO CKAIM BACK YOU HAVE TO AGRUE WITH 10 DIFFERENT STAFF BEFORE EVEN THEY CONSIDER TO GIVE YOU BACK YOUR OWN MONEY”

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Posted 3 years ago

“Absolutely diabolically bad. I want to make a transfer (to another Lloyd account) via my online account, they send me the code on my phone and I validate. All ok but message comes up that the transfer is on hold and I need to call a number to confirm. Number manned by a robot giving a load of useless spiel etc wasting my time (very irritating), asking irrelevant questions, and then finally once I can identify myself (every time you call) exceptionally high demand waiting time 16 minutes, 30 minutes...... Totally incompetent system - they should be ashamed.”

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Posted 4 years ago

“Had a money box at home with about £1,000 in pound coins and 2-pound coins bag them up put them up to Lloyds Bank in Kingswood Bristol and they would only accept £200 a day when covid-19 expect me to come back 5 times really and there the bank that helps you absolutely disgusted what a joke if it's 10 grand been deposited they would of accepted that instantly”

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Posted 4 years ago

“My experience of opening a business bank account has nearly jeopardised my business, due to delays, miscommunications and shear lack of communication. I'm still in the process of trying to get my account open, so I can begin the lengthy process of fund raising for my new business and actually making sales and revenue, however due to delays in the application process what should have taken 4 weeks has taken nearly 4 months, and I'm at my wits end. The situation is, that I'm trapped in another country due to corona restrictions, but will be returning to my business in the UK as soon as travel permits. This has, understandably, made verifying my documents harder. So after months of visiting the embassy and getting the accountants involved to get my papers in order and submitted, Lloyds have not communicated back to me for weeks now. I call everyday now, to get the same response; they'll get back to me. Yesterday I was promised a call the same day and I cleared meetings to be available. No call came. Same again today, I was promised a call at a particular time and no call came. I am not displeased with the customer service staff, they've been kind, courteous and helpful where they can be, but it's the process and delays to the application that are draining, expensive and putting my startup at risk. If you're applying for a business account with Lloyds, call them to be absolutely crystal clear what the process looks like and if there may be hurdles ahead, because they wont communicate that information to you!”

Helpful Report

Posted 4 years ago

“😡 Very disappointed with Lloyds services! Business account was hacked, new business debit card was requested (by fraudulent) and collected from one of the Lloyds branches. Money was withdrawn on 8 occasions in two weeks. We spent so far 7 days and many hours on the phone with Lloyds bank representatives, reporting, repeating same story all over again. Few of them were so unprofessional, they made us feel like we are wasting their time. After second phone call, we were reassured that all cards and account is blocked, but in reality another 7 episodes happened.”

Helpful Report

Posted 4 years ago

“Impossible to contact or work with. Utter contempt for the customer, useless and unhelpful tech. You can NEVER speak to anyone.”

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Posted 4 years ago

“Lied to, abused, 4 months money not given back, bereavement team terrible, made a bad time much worse.”

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Posted 4 years ago

“It's the most corrupt bank I have ever known. Avoid.”

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Posted 4 years ago

“Will never come back to this company”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Opened a new business. I had to wait for a new account more than one month. After I received a bank account another two months more for a visa card. How to do a business with my customers?”

Helpful Report

Posted 4 years ago

“Good lord. They don’t answer your call. When they do, you have to wait for 50 minutes! And they had to direct me to another staff which again made me wait for x minutes l I really didn’t know how long as my mobile credit ran out! When you go to the bank, they then chase you away and suggested me to call. It’s a vicious cycle. In short, VERY POOR CUSTOMER SUPPORT”

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Posted 4 years ago

“waited for over an hour to talk to someone to approve of a payment and issues with my card, so they had to send two other cards over, absolutely ridiculous and will be moving banks instantly.”

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Posted 4 years ago

“Very poor internet service. Always having problems with 4-digit password that is supposed to be sent to my mobile phone. Today I phoned via landline and gave all info requested and then passed to someone who can't help and then transferred to someone else with a waiting time of one hour. I am exploring if it is better to close Lloyds account and open a new account with other bank.”

Helpful Report

Posted 4 years ago

“I have never seen such worst staff in a bank branch ever. I had bad experiences with online customer support but face to face it was my worst experience so far where i was seeing how bluntly the staff was lying. It happened at their New Malden Branch in London. Two female cashiers and the branch manager are either totally unqualified or dont know how to behave with customers. My wife and I was discriminated by two female cashiers, and ewere given wrong information. I then wanted to speak with manager to complaint about the staff and you know what happened? the manager started shouting on me without even listening to me, because the cashier lady who gave me wrong info despite me telling her i have already spoken with Lloyds customer support team on phone and that they are wrong. She then went into the manager's office and told him lies, and later on i proved it to manager that she was lying and manager started justifying that he saw tears in her eyes etc etc . I bet LLoyds team have access to cctv recordings and audio converation we had on cashiers windowto see what happened that day, and can see how their staff is behaving with clients. The manager also refused to register complaint and told me to do it online or by phone. I have already reported it and will update once i have the feedback from LLoyds complaints department and after that i may also name the staff. I have been with Lloyds for over 8 years, only one issue that i had in Worcestor park London branch where manager refused to accept my Id card as a proof of identification, but i didnt report that time, but this branch is full of raciest people to be frank. Complaint register with the department and also closing my account with Lloyds once the complaint is resolved.”

Helpful Report

Posted 4 years ago

“Lloyds do not ever answer the phone - I know we're going through a pandemic, but this should not impact Lloyds to the extent whereby they have become completely useless to assist. (p.s I know there are good people at Lloyds, this review is more focused at those at the top making the decisions - pull your finger out, help your customers and your staff who are on the ground trying their best!) Every single month I recieve a letter containing 8 pieces of paper, stating that I owe a small amount of money on my Club Lloyds account (monthly account fees). 10+ calls later, tweets & attempts to pass recovery screens and I'm still sitting here unable to move forward with this - I just want to close the account and NEVER have to deal with a high street bank again. Furthermore, a negative credit entry has been published to my credit record every single month for the past 8 months, and I have absolutely no way of correcting this - this has had a dire impact on my ability to apply for a mortgage or credit options, and at 25 years old, this is appalling. Update: Today I FINALLY got through to someone, a nice lady who did their best to assist me, unfortunately they couldn't take payment from me because my account had been referred to the collections team. The lady made 5 attempts to phone various different numbers, however all of these numbers were closed, so despite the lady trying her best to help, she was powerless in the matter and so I'm still at square 1. My average working day starts at 8am and ends at 8pm, I don't have time to call Lloyds and wait in ridiculously long call queues. I'm extremely disappointed, and quite frankly if a debt collector turns up at my door for what will no doubt be £30, I will literally make my crappy Lloyds card ricochet off their vehicle. Thanks for nothing, you're not a bank that cares. Oh and btw the reward that SHOULD come with the card never got sent to me - The gourmet society card.. haha... Update 01/03/2021: A member of staff at one of the branches was able to provide me with sort code and account number, alongside a reference for the collections department, so I hope that this is my last ever interaction with this bank. I'm still very bitter towards this situation because the member of staff at the branch initially told me that the account had no negative charges on it, and had to make several calls to move this forward. Right now, I have a bad credit score which is going to take many many months to improve, in addition the Lloyds benefit which I should have been sent earlier in the year did not ever make its way to me, so I've effectively been paying for a sub-par service. The amount of £12 was referred to your collections team!! Seriously, £12!! You bloody spent more than that in paper lol, think of those poor trees that are getting cut down just so you can tell me that I owe a lousy £12... You literally ruined my credit score for what is the equivalent of 2 sirloin steaks in a supermarket. Conclusion: I don't think I'd ever bank with Lloyds again - I'm appalled by how bad your phone's are managed - there is a pandemic for goodness sake, why is the service so bad to the extent whereby ones only option is to visit a store!! No one wants to sit on the phone for 30+ minutes, it's ridiculous. First direct are a great bank, who go out of their way to provide an amazing service, I've never had to wait longer than 3 minutes to speak to someone - take a leaf out of their book, they are doing banking right! You'll probably never respond to this review but hey, I hope it helps someone in their pursuit to pick a good bank :)”

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Posted 4 years ago

“I don't normally do this, but I just had the worst customer experience of my life with Lloyds Bank. After waiting for hours to speak to a representative, the customer service managers I spoke to were so dismissive and unhelpful (one actually hung up on me, forcing me to start the process all over again) and I STILL can't even access my own money! I am truly exasperated.”

Helpful Report

Posted 4 years ago

“Absolutely terrible business banking service. I enquired about a payment I received from a client which was less than what I received. Was transferred to three different department and I am still on hold after 45 minutes. Ridiculous for such a well established brand”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,185 reviews