MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to contact them for 4 days, nobody answers the phone, responds the "live chat" or responds to emails. Avoid these clowns unless you have nothing better to do that listed to hold music”

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Posted 4 years ago

“What a horrible experience. All they care abouts money not the customer. Stay well clear”

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Posted 4 years ago

“Most unhelpful company ever all they care abouts money not the customer.”

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Posted 4 years ago

“This maybe a waste of time but i have tried to contact you by phone for the last three days eight phone calls and a total of three hours on hold and i didn't get through to any department i tried .i am trying to cancel my policy as i have sold my bike.i am looking to buy another one in the next week but am now feeling reluctant to use this company in the future and nobody available to respond on live chat either”

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Posted 4 years ago

“Terrible customer service, cannot get through to them through email or phone, after 50 minutes of sitting on hold they hung up on me, and Live chat can't help with most issues. Threaten to cancel my policy because their automated app cannot recognize a picture of my motorbike keys (???)”

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Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE refused to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

Helpful Report

Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my requests to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

Helpful Report

Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my numerous requests to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

Helpful Report

Posted 4 years ago

“Terrible service. After suffering a no fault collision I was advised to split liability despite having an independent witness report to support my claim. MCE did very little to help me resolve my no fault claim. The third party accepted all liability at which point MCE ignored my request to amend my premiums resulting from the loss of one years no claims bonus. MCE persistently worked against me in an effort to keep my premiums as high as possible, despite my not being at fault. I would strongly advise against using this company.”

Helpful Report

Posted 4 years ago

“Too many questions asked, altought have been a client for many years”

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Posted 4 years ago

“Hopeless, They make you download this app. App won’t accept my licence as it’s the old paper type, have tried several times to contact them by phone almost several hours of call and still no one has answered. They sent me mail saying they are going to cancel my insurance if I don’t send them copy of my license through the app. So they got my money in full and are now going to cancel insurance and take a percentage of my payment. Do not use these cowboys.”

Helpful Report

Posted 4 years ago

“It was awful from beginning to end. I had to download their app, not a problem. However, the app did not accept some pictures and so sent by e-mail - e-mail ignored. Received e-mail waiting for 3 pictures, app still not happy. I sent e-mail, ignored. Received e-mail stating "only these 3 needed", retook pictures (told to do each 4 times and they would accept one of each) - did that. New e-mail received wanting different pictures. Eventually all sorted after I sent e-mail explaining I was going to write to their CEO and contact FSA.”

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Posted 4 years ago

“They force you to download google app for policy. Customer service can take 1 hour to answer. They're useless DO NOT USE THEM.”

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Posted 4 years ago

“Avarage price, although their app is very unclear on how to enter your driving licence infomation and it was asking me for photos of my garage although, I was specificly told that my shed does not class as a garage, after trying to call their customer service line, i was on hold for approx. an hour and never got through to anyone and still got charged £40 for the phone call. I then called another number and got through after an hour, but got left on hold for 10 mins after every question they asked me, just for them to say "yeah just put the photos of your shed, we can class is as a shed-garage"”

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Posted 4 years ago

“Good price. Took about six hours to validate my driving licence. Phoned customers services and was on hold for 11/2 hours.”

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Posted 4 years ago

“Have spent 2 days trying to get through and have spent over an hour on hold, got through eventually for agent to transfer me to different department which was further 25 mins on hold before I hung up. Still haven't been able to get any response through live chat, email and by phone.”

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Posted 4 years ago

“Treble to contact”

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Posted 4 years ago

“Avoid like the plague, bunch of crooks. Cancel your insurance after you spend days trying to give them all the relevant information. Its not cheaper in the end you payinfg another deposit to go with someone else.”

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Posted 4 years ago

“Ridiculous excess , hours spent in phone queue when you finally get through you get told they can’t deal with it and you get put in another queue 🤬 E mailed to cancel policy 5 days ago and still no reply , worst customer service I have ever come across”

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Posted 4 years ago

“Cheap insurance but customer service is non existent. Cancelled insurance for no reason and will not refund premium which means key worker can not go to work potentially loosing job”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews