MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried live chat absolutely no help at all only advised that I had to call customer service. Waited 32 minutes for someone to answer.”

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Posted 4 years ago

“Horrendous service, quick to take your insurance, rubbish at claims even worse at answering the phone”

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Posted 4 years ago

“I bought the policy on the 10th, it is now the 14th and I'm still waiting for them to validate my insurance through the useless app that they have. I've sent several emails and received no response. I have to work and I don't have time to sit on the phone for hours waiting for someone to pick up.”

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Posted 4 years ago

“Couldnt answer me for 2 days when I phone up about my policy even the live chat no one been getting back to me as soon as I press 1 for pay existing debt you pick up within 3 minutes! Absolute joke!”

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Posted 4 years ago

“A ludicrous amount of documentation required to validate insurance on my crappy moped. Getting a mortgage is honestly less hassle. Then they constantly hound you with reminders. The single star was it was cheaper than everyone else but starting to regret my decision. Go elsewhere.”

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Posted 4 years ago

“Good service but added £25 to this months phone bill for calling them 😡”

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Posted 4 years ago

“Yes ..MCE want to cancel my insurance policy because I refuse to download to the app on my phone! and I have been a customer for the last 10 year”

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Posted 4 years ago

“Mce app not working properly and too much documents asking to validate insurance if I knew that before the purchase I would never goes with mce 8 documents crazy and app is nightmare.”

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Posted 4 years ago

“Worst insurance company on the planet! Don't use these guys! Hours and hours on hold. I was burped at by the operator. I was charged for my policy but their app didn't work so I wasn't covered to ride. Impossible to get through on the phone. In the end I had to send an email to the managing director before anything was done. Look at the reviews elsewhere and it's pretty clear they do everything possible to not pay claims.”

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Posted 4 years ago

“You get what you pay for! they keep you waiting for over an hour on the phone and line quality is poor. I avoid this company and pay a bit more for a better professional service elsewhere. The MD needs to step his game up and maybe start reading some of the negative comments online too”

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Posted 4 years ago

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Posted 4 years ago

“Tryed to charge me 380 pound to put my harley Davidson on policy with full no claims had quotes on line with no no claims bonus for 120 absolute joke you dont deserve any custom”

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Posted 4 years ago

“Worst company out there ,total rip of only look after new customers, policy double in price”

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Posted 4 years ago

“Have been with MCE for 3/4 years, so a loyal customer. Had only renewed the policy under a month ago. I wanted to change policy to another motorcycle. I was absolutely flabbergasted by the amount of extra costs £400 + £270 of original policy!! Visited comparison sites, where I can get a new policy from MCE for about same as original policy £250. It obviously doesn’t pay to remain loyal to this company!! On some sites MCE are one of the most expensive, for same kind of policy. On researching how much it would cast to cancel, its £62 for admin then another 25% of my policy, grand total of approx £130 almost half of the original policy price less than a month in !!!!!! Will definitely not recommend this company. Plus you cannot cancel online, it’s by phone...which takes ages to get connected Very very frustrating, and feel let down as I have been with the company for a long time”

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Posted 4 years ago

“It’s very difficult to speak to you guys. It’s more than a month and I am yet to receive my certificate of insurance although I made full payment of £949. I also don’t find certificate of insurance on online portal. Called many times but no response. Emailed today, waiting for 14 days and then no choice to contact financial ombudsman.”

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Posted 4 years ago

“had to pay tens of pounds using their phone line to take out my insurance. I think this was sneaky and underhand.”

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Posted 4 years ago

“Beware this insurance company charge premium rates to renew your policy i was on the phone for 20 minutes and was charged £10 12 minutes on hold waiting to get through £6 I wouldn't be using them again”

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Posted 4 years ago

“MCE take premium but don't pay claims. Bike was stolen and MCE won't pay. May lose job because I need transport and public transport not an option. No job will mean I could loose my home. Also £2000 excess that I didn't understand would mean even if they did pay I get max £1500 for £3500 bike. Adverts say the get the best deal for rider. Liars! This was not a good deal for a young person with no business experience. Bike found stripped. Broke my heart.”

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Posted 4 years ago

“Please, can you provide me a copy to the insurance. I paided in 26thMay453,85£for my scooter Neco Abruzzi. Please offer me the numer and all the documents. Thank you”

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Posted 4 years ago

“The price is ok for my insurance, but avoid the 0844 phone numbers ,starts charging the minute your on hold . I tried to get through 4 times before it was answered. £ 23 out of pocket...”

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Posted 4 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews