MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had reasonable faith in contacting MCE as I've been with them before... just had my phone bill and and my attempt to get cover with them again has cost me £18.34!! Most of the time I was being robbed of this money was probably spent being told that my call was important and they were doing all they could to attend to me! Outrageous! You've lost a life long biker with 2 bikes to cover. Enjoy the £18 you short-sighted, grasping fools.”

Helpful Report

Posted 7 years ago

“Fantastic price and service, will recommend anyone!!!!”

Helpful Report

Posted 7 years ago

“Helped me sort my son's insurance out with the best price”

Helpful Report

Posted 7 years ago

“Charlotte Fordham provided a good service. I was charged twice for the policy, held on for a long time to speak to someone, got cut off, but Charlotte called back to apologise and alleviate my concerns. She processed my application and set processes in place to ensure I was reimbursed my overpayment. I was much happier in the end.”

Helpful Report

Posted 7 years ago

“Terrible company! Around 45 minutes waiting for my call to be answered for the 6th time because they want to cancel my policy due to them being unable to take payment from a card which is working fine, which I know from speaking to the bank numerous times and the transaction attempts haven't even reached the bank for them to be blocked. I asked for another way to make payment but they only take card payments, even though when on hold you are told to ask a member of their "expert" customer service team about setting up a direct debit, to which I was informed they only take card payments and direct debits are only offered to commercial policies as they are in the thousands of pounds. No it was then expected that I should use somebody elses card and then transfer them the money each month, just to have the privilege of a policy with MCE. End result my policy will be cancelled but they did inform me that i will need to disclose this fact to any future insurance companies which was nice of them.”

Helpful Report

Posted 7 years ago

“3 hours at roadside!”

Helpful Report

Posted 7 years ago

“1st motorcycle claim ive had in 12 years, pushed towards an accident solicitor and the whole thing went to court 1.5 years later which I then lost. I had to claim on my insurance in the meantime, process was a joke I had to chase chase chase, Bike was valued low ( gsxr600 ) and £600 excess meant I hardly got much to repair bike, leathers and helmet insurance a complete farce as they have a £250 excess and the agent pretty much laughed at me. Then on renewal called up (after a 25 minute wait on hold) only to be rushed through a telephone quote at a million miles an hour. Rude aggressive staff, during the policy I changed banks, they didn't change the DD and sent rude letters charging me £20 each time, managed to get it sorted out and then the next month it happened again. Moved away from this company and I wont ever return. AVOID! I can honestly say this has to be the worst insurance experience i have ever had.”

Helpful Report

Posted 7 years ago

“I am a third party and one of your clients went into the back of my car and admitted liability. Neither I nor my insurance company nor their legal advisers are getting any answer from you. Disgusting. Do you ever pay out to third parties who have been hit by one of your clients?”

Helpful Report

Posted 7 years ago

“Good Customer service”

Helpful Report

Posted 7 years ago

“Four months after my bike was stolen and I still don't have a payout. Do not use: they take your money and don't provide anything in return.”

Helpful Report

Posted 7 years ago

“sailesh the customer advisor was brilliant, answered all questions and made sure i understood everything, fab would recommend.”

Helpful Report

Posted 7 years ago

“they charged me more than the quote never got a refund had some 17 year old dork on the end of the phone telling me one thing then emailing documents saying something completely different don't trust them don't go near them and for gods sake don't give them your bank details”

Helpful Report

Posted 7 years ago

“Good staff”

Helpful Report

Posted 7 years ago

“I recently had my motorbike stolen form my gated front drive, although I had secured my bike with an Oxford chain on the back wheel and a combination lock and chain on the front wheel they are repudiating my claim as the steering lock fitted to the bike was not set correctly. I feel this is a grossly unfair company to deal with and would advise anybody thinking of insuring their bike through them to think twice. They will happily take your premiums but when it comes to you making a claim they will try every technicality they can find to not pay you out.”

Helpful Report

Posted 7 years ago

“MCE are amazing! What an excellent quote I got! Super happy with them. I got a great deal. One person totally made my day and that was David Halliday. What an asset to your company he is. After a few calls from several other insurance providers; which can get quite stressful in its own right, it was so refreshing to speak to someone who took time to go through my application with care and patience. I didn’t feel rushed at all which is usually the case with insurance companies. He provided me with a quote with/without car extras, I never had my bank card to hand, I had to do a transfer whilst on the phone and he was just really patient with me. Thank you David, I was having a stressful time looking for quotes and you made it so much easier for me.”

Helpful Report

Posted 7 years ago

“Why can't you get your customer reception sorted and answer the b...y phones, both sales and claims totally out of sync with today's customer service I've a quotation to purchase and can't pay because you don't care about your customers”

Helpful Report

Posted 7 years ago

“Adam at MCE was very helpful! He went out of his way to ensure i got the best deal. He contacted the appropriate teams (After care team) internally to save me time. Good work! Thank you.”

Helpful Report

Posted 7 years ago

“Ive been with mce now for over 13 years. You guys are great. Always reasonable pricing.”

Helpful Report

Posted 7 years ago

“I had spent 3 hours trying various insurance companies and brokers, Kelly of MCE was a refreshing change who actually answered my questions and provided me with all the information I needed to make an informed decision. I will certaining be using MCE again in the future. Thanks for your help Kelly.”

Helpful Report

Posted 7 years ago

“After two attempts to call to renew i was then told to go online its fsster total joke will not use again”

Helpful Report

Posted 7 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews