MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,339 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy ? Not completely. I renewed my insurance with you on-line this year because again, you offered the best deal. However, I have two motorbikes, I wanted to have them both on one policy but there is no provision on your website to insure more than one m'c. so now I have two separate policies with no claims bonus only applied to one. Not ideal. I like your inclusion of breakdown cover.”

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Posted 5 years ago

“5 weeks after my accident I'm still waiting to be paid out. The handler was rude and refused to discuss issues by telephone. They told me they were deducting 25% from my claim and accused me of taking out the wrong insurance which I didn't. They have repeatedly asked for the same documents and repeatedly told me that my claim is being forwarded to another department to advise on my settlement yet this has never happened.”

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Posted 5 years ago

“Absolutely abysmal company. I had several bikes insured with them and then I had an unfortunate accident. My bike pre-accident was in A1 condition. I received a paltry offer, which was significantly below the market value (which is what MCE purport to indemnify you to the value of). I complained and Cerys Jones was extremely selective with the aspects of the claim that she wished to respond to. However, she categorically refused to respond to the key points of my claim, insisting that she had issued a 'fair and reasonable' offer, despite it being £3,000 less than the market value of my bike. I repeatedly asked what condition was input in order to provide their 'fair and reasonable' offer. After a further eight weeks, Cerys Jones disclosed that they assess the condition as 'good' which is far from the market value of my bike, thereby placing themselves in breach of their own contract. Not to worry though, because they keep it all nicely under one roof. They own the broker company, the insurance company and the claims company. THEIR broker charges you a hefty fee for 'placing' the policy with THEIR insurance company, then they oversee the claims. I requested the price for buying back my written off bike. MCE apply a deduction of 40% off the value of your settlement - double the percentage of other companies, so heads they win and tails you lose. I own several billboards on motorways and will be posting a massive warning to others as soon as the banners are printed. Please do call me if you wish to hear further details or if you would like to discuss a class action against this company. My telephone number is 07977 411644”

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Posted 5 years ago

“Good price no hassle let’s hope they pay out if I need to claim”

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Posted 5 years ago

“Very easy to insure my bike with m c e, great service”

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Posted 5 years ago

“Quite helpful and polite but still expensive(£39 more than my cheapest quote on a compare site). I renewed again just to save the hassle of going through all the stuff with another company,took the easy way out.”

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Posted 5 years ago

“Very happy with the service I’ve been given, very busy place. 😊”

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Posted 5 years ago

“Representative was obviously following a fixed script, understandably necessary to cover legal requirements but somewhat impersonal. I also received no clear indication of how my documentation was to be delivered, just a promise that I would get an email. After two days I rang to enquire and only then was I given directions to the website.”

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Posted 5 years ago

“Once I got through to advisor, it was fine. One line couldn't deal with my questions. Not sure if I will use again as they appear expensive.”

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Posted 5 years ago

“Really easy to arrange cover, definitely would use again and would recommend to all”

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Posted 5 years ago

“Trouble free renewal with the minimum of fuss.”

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Posted 5 years ago

“All done on line nice and easy no problems. Thanks.”

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Posted 5 years ago

“Very helpful and friendly plus a good price,”

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Posted 5 years ago

“Price increase yet again, fobbed off as premium tax, hmm I can smell something very similar to bull s#$%, and the most annoying part of renewing, trying to get through on the phone, three attempts, 20 mins each time charged extra on top of my service provider charges, complete rip off !”

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Posted 5 years ago

“I rang up to discuss a quote i was given from go compare and had to wait 45 minutes to be answered by someone who obviously had no idea about my insurance querys. Then transfered me to sales and I was waiting for over 45mins and still didn't get through. So i tryed the online chat got straight through to joanne and explained everything then she just stoped replying. I was getting frustrated by this point then spoke to carlo on chat and he we good and arranged a call back. In the end the person i spoke to who i bought the insurance off was very good. The price of the insurance was cheap for good cover thats the only reason i persisted.”

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Posted 5 years ago

“Great help god price, I'm happy”

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Posted 5 years ago

“Great for free breakdown cover and driving other bikes, great policy !!!”

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Posted 5 years ago

“Exc price service and phoned me back top company”

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Posted 5 years ago

“very easy on line quote and great price. simple buy it now all done in a few mins”

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Posted 5 years ago

“Super easy process which began on a comparison site. Fast, effective and great value for money. Certificates arrived within minutes.”

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Posted 5 years ago

MCE Insurance is rated 4.0 based on 5,339 reviews