Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.38

3.4 Rating 492 Reviews

60 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 492 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Motorcycle Direct 1 star review on 18th December 2025

Zoe Atwood

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 Minutes going through pointless automated rigmarole, waiting for an adviser, this must be shortened. Then 20 minutes going through policy details where nothing needed to be changed from previous year! I lost the will to live. My opinion very poor!”

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Posted 6 years ago

“Picked MD from a list via a search engine, wasn’t the cheapest policy I could’ve had, but had by far best value for money with the extras included in the policy and easy to set up, had someone call regarding an extra I didn’t want and thought he was a bit pushy but apart from that highly recommended 👌🏻”

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Posted 6 years ago

“Straight forward & easy to set up”

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Posted 6 years ago

“No fuss I'm happy.”

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Posted 6 years ago

“Perfect and quick The staff very helpful. I happy.”

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Posted 6 years ago

“Amazing company great prices”

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Posted 6 years ago

“Great insurance company. I have been using them for about 8 years now and highly recommend them. 10 out of 10”

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Posted 6 years ago

“Highly efficient service - price agreed and bike was collected within 2 working days and funds transferred there and then . It was an effortless and risk free transaction . Would recommend if you don’t want to go through the usual hassle of selling privately and are willing to be realistic on price .”

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Posted 6 years ago

“Nice and easy to do business with”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Good price and cover given. Easy to sort out and put cover in place. Thanks.”

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Posted 6 years ago

“Very easy to sort online and friendly customer service on phone line.”

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Posted 6 years ago

“After 1 week we changed address. I don't understand why it was going to cost nearly£200 extra ! So why would you offer £25 for me to return to your company!! Regards from a very unhappy old customer”

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Posted 6 years ago

“Very helpful made it easy”

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Posted 6 years ago

“Very good customers service and price”

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Posted 6 years ago

“Excellent customer service experience, have to mention ‘Paul’ at this organisation for this! Competitive price too.”

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Posted 6 years ago

“Good service and a very good price”

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Posted 6 years ago

“All round great service and very helpful”

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Posted 6 years ago

“So far so good. Used for first time and all went smoothly. I did mine online via a comparison site. I was then phoned a week later by Motorcycle Direct to double check my details and if all was alright, whicbh it was. Very polite and I would certainly recommened from what I have experienced so far....”

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Posted 6 years ago

“I was charged over £18 on the call to get the insurance. I also wasnt sent my insurance documents via email until i called again (another lot of call charges). Also the first time i called i was quoted a different (higher) price.”

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Posted 6 years ago

Motorcycle Direct is rated 3.4 based on 492 reviews