Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.41

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service from start to finish and still ongoing. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Lovely customer service polite received documents through the door within 2 working day”

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Posted 5 years ago

“After signing up online and not selection any further packages I then got a phone call a week later trying to sell me the extras that I already said I didn’t want. The advisor on the phone then questioned me when I said I didn’t need legal aid. Don’t appreciation the pushy attitude in getting us to spend our more money when the cover is already expensive.”

Helpful Report

Posted 5 years ago

“Just switched to motorcycle direct. Having been on a comparison site I carefully checked what everyone was offering and for me the clear winner was motorcycle direct, the sign up was hassle free and quick just have to prove your NCD then it's done, give me a try.”

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Posted 5 years ago

“Phoned on. Saturday for a quote. Helpful staff took details and promised a call back. This happened on Monday with a competitive quote. No drama.”

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Posted 5 years ago

“Well the price of my policy was very competitive with others and as far as i could see its as good as the others but only time will tell”

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Posted 5 years ago

“Very quick and easy to get cover and prices very competitive”

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Posted 5 years ago

“very painless very friendly service”

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Posted 5 years ago

“Terrible after having insurance for 3 weeks canx insurance and was told I would get no refund after paying for 1 years worth upfront. Any extras are non refundable at all.”

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Posted 5 years ago

“Called motorcycle direct, pick up and advice given. SPOT ON.”

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Posted 5 years ago

“was pretty peeved when told a 10 day old policy I needed to cancel was not refundable £120 then after making me sweat and tell them to cancel my other bikes policy,they then decided I would be refunded and both bikes on joint policy I originally asked for, poor treatment of loyal customer”

Helpful Report

Posted 5 years ago

“One star ratings the highest category, and for good reason. I have been in contact with a salesman for 10 days regarding a bike. I was to look at it last week, but the rain was awful and it was 30 miles away. I had sorted out my part ex. with them and was good to go the following Saturday, only to be told it had been sold Friday lunch. Is there no decency or honour in vehicle sales? Obviously not. I won't be using them again.”

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Posted 5 years ago

“Great friendly service also great value.”

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Posted 5 years ago

“Website worked well. Good price great service.”

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Posted 5 years ago

“The quotations they gave were very good and professional advice given”

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Posted 5 years ago

“good price great service thank u”

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Posted 5 years ago

“Early days yet, been with Nash for years but this year premium was too high and XS's doubled. Better cover offered by MDD for lower premium so signed up accordingly...…………….time (and claims experience!) will tell, hopefully none of the latter! Initial hiccup identifying correct model (same engine in 3 different models-all different) but all sorted and in fact a lower premium charged from the initial quote given-well done and thank you Jasmine”

Helpful Report

Posted 5 years ago

“Really bad customer service experience. Have been ignored and missled. They after your money. ASK YOU TO SIGN PRE-CREFIT AGREEMENT. '' there will be will be a fine charge of £10 if there we are unable to collect the direct debit on the date agreed. When they did cancel my renewal policy because they weren't able to collect the money. There's clearly a catch. NEVER EXPERIENCED THIS WITH ANY OTHER COMPANY AND NEVER MISSED A DIRECT DEBIT PAYMENT. Still in desput with them BE AWARE DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“Passed my licence . price was amazing.a lot less than expected. Policy change over simple and got a refund to. So helpful”

Helpful Report

Posted 5 years ago

“Tom who dealt with me was very patient and very helpful...10/10...”

Helpful Report

Posted 5 years ago

Motorcycle Direct is rated 3.4 based on 486 reviews