Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.39

3.4 Rating 491 Reviews

60 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 491 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Motorcycle Direct 1 star review on 18th December 2025

Zoe Atwood

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price great service thank u”

Helpful Report

Posted 6 years ago

“Early days yet, been with Nash for years but this year premium was too high and XS's doubled. Better cover offered by MDD for lower premium so signed up accordingly...…………….time (and claims experience!) will tell, hopefully none of the latter! Initial hiccup identifying correct model (same engine in 3 different models-all different) but all sorted and in fact a lower premium charged from the initial quote given-well done and thank you Jasmine”

Helpful Report

Posted 6 years ago

“Really bad customer service experience. Have been ignored and missled. They after your money. ASK YOU TO SIGN PRE-CREFIT AGREEMENT. '' there will be will be a fine charge of £10 if there we are unable to collect the direct debit on the date agreed. When they did cancel my renewal policy because they weren't able to collect the money. There's clearly a catch. NEVER EXPERIENCED THIS WITH ANY OTHER COMPANY AND NEVER MISSED A DIRECT DEBIT PAYMENT. Still in desput with them BE AWARE DO NOT USE THEM”

Helpful Report

Posted 6 years ago

“Passed my licence . price was amazing.a lot less than expected. Policy change over simple and got a refund to. So helpful”

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Posted 6 years ago

“Tom who dealt with me was very patient and very helpful...10/10...”

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Posted 6 years ago

“Very easy to set up, and also when I had a query the guy on the phone was very helpful and it was sorted without any fuss.”

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Posted 6 years ago

“Super easy to deal with and very informative regarding breakdown and protective gear cover.”

Helpful Report

Posted 6 years ago

“Well I have used this company for many years. They have always been competitive on price. I now know why. They will happily take your money but the moment that you want to cancel its a completely different matter. I have email logs stating that an email left my servers for them to say that I wanted to cancel the policy. The refuse to accept that they received them. Lesson learned - set your email to ask for delivery receipt. When I eventually used their forms to contact took two weeks to respond. Sent me an email asking if I really wanted to cancel? Because we had some family issues I wasn't able to answer straight away. When I did answer apparently my answer was outside of acceptable time scales and I would need to start the process again. And a bill for £46.48 and a cancellation charge. THIS COMPANY ONLY WANTS YOUR MONEY. DO NOT USE AND READ THE OTHER REVIEWS BELOW WHO HAVE EXPERIENCED THEM. I WISH I HAD. USE AT YOUR PERIL!!!”

Helpful Report

Posted 6 years ago

“This company have insured all my bikes for years and I’ve not had a problem- that’s because I’ve not had an accident or reason to claim Well, that was until 15/7/19 when a White van reversed into my beloved R1! I can’t fault their initial attention- they got me home on a trailer and the R1 (oil leaking from somewhere, so I wouldn’t attempt to start it till I got it up on my ramp) What they then then do is hand the whole business- (mine was a clear no-fault claim)- over to an outfit called 4th Dimension. Strange name, but you will find out why. This also appears to be the same company. Now, I do all my bike servicing and repairs- this outfit insisted I have them collect my bike- Not good! They needed chasing to update me- After 4 weeks, they agreed with the 3rd party that my bike was a write-off!! They offered me a derisory settlement without question- £2500 for a pre-accident PERFECT 18-year-old R1 that id owned since its birth (yes, I’m an old bugger!) I refused this/challenged it- and they simply get you to prove your point and are no help in this respect. So suddenly- they are not working in your favour? Then I called for my bike back, it arrived, and it had not only been stored outside for a month- They had damaged it!!! The van driver with Sheerness arm-warmers said- Well, it’s a write off isn’t it? Clearly the bike had been dropped and poorly handled- more dents, scratches etc. I took them to task and got some form of compensation- which enabled me to by a tank and exhaust off ebay- on top of what I need- When I received the engineers report- it was poorly prepared and claimed it had poor access to the bike- the photos show my bike jammed between 2 others and a broken clutch leaver digging into my front top fairing! From the damage photographed by the engineer- it is plain to see how my bike was FURTHER DAMAGED while in 4th Dimensions care- a matter that I’m continuing to challenge. Photos don’t lie! I’ve had my bike assessed by a trusted Bodyshop in Maidstone (Maidstone Bodyshop) who has challenged the write-off and said its not more than 40% of the value of my bike. So I feel I’ve been short-changed. Also, write off buyback is generally 25%- ive been cheated! I’ve no other experience in my 50 years of biking other than this and I’d hate others to go through the same process. BEWARE!!!”

Helpful Report

Posted 6 years ago

“Very easy to deal with, friendly staff and a good quote. Happy customer”

Helpful Report

Posted 6 years ago

“Payed the deposit. Then call email to say my occupation was wrong. Then another email to say they got to make amendments costing another £30… really not good beware!!!”

Helpful Report

Posted 6 years ago

“No clames proof sent to me when asked for. Or no £25 discount given with discount code offer.”

Helpful Report

Posted 6 years ago

“Very helpful, and lovely to speak to on the phone. Easy to call. Waiting time not long, And all round, customer service, is great. I would recommend.”

Helpful Report

Posted 6 years ago

“Very quick got all paper work very cheap would recommend”

Helpful Report

Posted 6 years ago

“I received an email in my junk box stating policy cancelled but didn’t receive anything beforehand to say what they requested from me. Communication from this company is none existent.”

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Posted 6 years ago

“Quick and easy from quote to accepting policy. All documents received really quickly. Best quote from a list of 14 so good value for money too.”

Helpful Report

Posted 6 years ago

“Quick and easy from quote to accepting policy, received all documents by email really quickly. Best quote I got from a list of 14 so good value for money too.”

Helpful Report

Posted 6 years ago

“Easy to deal with, painless process. Only slight niggle, customer services number not free and took a while to answer.”

Helpful Report

Posted 6 years ago

“Excellent customer service . Very good price . Would recommend.”

Helpful Report

Posted 6 years ago

“very good bike insurance and very help full on the phone.”

Helpful Report

Posted 6 years ago

Motorcycle Direct is rated 3.4 based on 491 reviews