Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.41

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up, and also when I had a query the guy on the phone was very helpful and it was sorted without any fuss.”

Helpful Report

Posted 5 years ago

“Super easy to deal with and very informative regarding breakdown and protective gear cover.”

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Posted 5 years ago

“Well I have used this company for many years. They have always been competitive on price. I now know why. They will happily take your money but the moment that you want to cancel its a completely different matter. I have email logs stating that an email left my servers for them to say that I wanted to cancel the policy. The refuse to accept that they received them. Lesson learned - set your email to ask for delivery receipt. When I eventually used their forms to contact took two weeks to respond. Sent me an email asking if I really wanted to cancel? Because we had some family issues I wasn't able to answer straight away. When I did answer apparently my answer was outside of acceptable time scales and I would need to start the process again. And a bill for £46.48 and a cancellation charge. THIS COMPANY ONLY WANTS YOUR MONEY. DO NOT USE AND READ THE OTHER REVIEWS BELOW WHO HAVE EXPERIENCED THEM. I WISH I HAD. USE AT YOUR PERIL!!!”

Helpful Report

Posted 5 years ago

“This company have insured all my bikes for years and I’ve not had a problem- that’s because I’ve not had an accident or reason to claim Well, that was until 15/7/19 when a White van reversed into my beloved R1! I can’t fault their initial attention- they got me home on a trailer and the R1 (oil leaking from somewhere, so I wouldn’t attempt to start it till I got it up on my ramp) What they then then do is hand the whole business- (mine was a clear no-fault claim)- over to an outfit called 4th Dimension. Strange name, but you will find out why. This also appears to be the same company. Now, I do all my bike servicing and repairs- this outfit insisted I have them collect my bike- Not good! They needed chasing to update me- After 4 weeks, they agreed with the 3rd party that my bike was a write-off!! They offered me a derisory settlement without question- £2500 for a pre-accident PERFECT 18-year-old R1 that id owned since its birth (yes, I’m an old bugger!) I refused this/challenged it- and they simply get you to prove your point and are no help in this respect. So suddenly- they are not working in your favour? Then I called for my bike back, it arrived, and it had not only been stored outside for a month- They had damaged it!!! The van driver with Sheerness arm-warmers said- Well, it’s a write off isn’t it? Clearly the bike had been dropped and poorly handled- more dents, scratches etc. I took them to task and got some form of compensation- which enabled me to by a tank and exhaust off ebay- on top of what I need- When I received the engineers report- it was poorly prepared and claimed it had poor access to the bike- the photos show my bike jammed between 2 others and a broken clutch leaver digging into my front top fairing! From the damage photographed by the engineer- it is plain to see how my bike was FURTHER DAMAGED while in 4th Dimensions care- a matter that I’m continuing to challenge. Photos don’t lie! I’ve had my bike assessed by a trusted Bodyshop in Maidstone (Maidstone Bodyshop) who has challenged the write-off and said its not more than 40% of the value of my bike. So I feel I’ve been short-changed. Also, write off buyback is generally 25%- ive been cheated! I’ve no other experience in my 50 years of biking other than this and I’d hate others to go through the same process. BEWARE!!!”

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Posted 5 years ago

“Very easy to deal with, friendly staff and a good quote. Happy customer”

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Posted 5 years ago

“Payed the deposit. Then call email to say my occupation was wrong. Then another email to say they got to make amendments costing another £30… really not good beware!!!”

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Posted 5 years ago

“No clames proof sent to me when asked for. Or no £25 discount given with discount code offer.”

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Posted 5 years ago

“Very helpful, and lovely to speak to on the phone. Easy to call. Waiting time not long, And all round, customer service, is great. I would recommend.”

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Posted 5 years ago

“Very quick got all paper work very cheap would recommend”

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Posted 5 years ago

“I received an email in my junk box stating policy cancelled but didn’t receive anything beforehand to say what they requested from me. Communication from this company is none existent.”

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Posted 5 years ago

“Quick and easy from quote to accepting policy. All documents received really quickly. Best quote from a list of 14 so good value for money too.”

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Posted 5 years ago

“Quick and easy from quote to accepting policy, received all documents by email really quickly. Best quote I got from a list of 14 so good value for money too.”

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Posted 5 years ago

“Easy to deal with, painless process. Only slight niggle, customer services number not free and took a while to answer.”

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Posted 5 years ago

“Excellent customer service . Very good price . Would recommend.”

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Posted 5 years ago

“very good bike insurance and very help full on the phone.”

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Posted 5 years ago

“Very easy to insure with”

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Posted 5 years ago

“Having been a previous customer it still took nearly 20 mins to arrange it all, but overall a good experience & competitive price 😉”

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Posted 5 years ago

“Don't use. They quoted me a good rate and which I paid in one instalment. Having got my money they then refused to accept my proof of no claims, cancelled the policy and kept the money. Nice work if you can get it I guess.”

Helpful Report

Posted 5 years ago

“I have had a 300vespa insured with you for two years I had just re-newed a month ago! For £153 ish. I have changed my bike to a BMW 800 and was told I had to pay another £243 ! I explained could get insurance with another company for £150 I was told well that’s the deal I was told it was gone cost me £50 to cancel plus the month I had had already ! I sed I wanted to cancel I was so so disappointed that your company was gone screw me over. I was put through to cancellations that after a long talk charge me a £50 to stay .... I WILL NOT be insured with you next year shame on the way you conduct you business you must be so disappointed in the company you work for I would be”

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Posted 5 years ago

“Very competitive prices and easy to buy online.”

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Posted 5 years ago

Motorcycle Direct is rated 3.4 based on 486 reviews