Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.39

3.4 Rating 491 Reviews

60 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.4

Based on 491 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Motorcycle Direct 1 star review on 18th December 2025

Zoe Atwood

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good polite service. Impressed with the operator who was keen to help. will use again.”

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Posted 6 years ago

“After paying my premium I was informed by email that I had failed to disclose relevant information. This turned out to be the destruction of my classic car as the result of an arson attack two years ago. I pointed out that I was the victim of a crime and that I had no reason to associate this event with renewing my motorcycle insurance. My interlocutor was polite and sympathetic but still demanded an 'administrative' payment. I felt that this retrospective demand was unethical; the company could have discussed their problem with me before the deal was closed.”

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Posted 6 years ago

“Good company”

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Posted 6 years ago

“Hi I have cancelled this policy twice by email with no reply.. I can't phone becouse it is a premium rate number and I barred them on my phone due to crazy costs... Not impressed”

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Posted 6 years ago

“Quick and easy to get my bike insurance”

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Posted 6 years ago

“Easy to get a quote that is in the realms of what you expect to pay. A couple of click to pay. Download documents, send a no claims proof and done. I have not used my bike yet as it’s a classic and doesn’t see the road often. Yes, I’m very happy with Motorcycle Direct and will insure some others with them.”

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Posted 6 years ago

“All nice and straight forward policy taken out on line”

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Posted 6 years ago

“Great value for the package I took out and quick and easy and very helpful staff i would definitely recommend getting a quote and see for yourself”

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Posted 6 years ago

“Quick and easy to use, great customer service”

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Posted 6 years ago

“If you change bike through the year they shaft you .. you will lose what you put in and any extras you have paid for. Avoid”

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Posted 6 years ago

“First time insurer at 56yrs old and price was exellent for fully comp.”

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Posted 6 years ago

“So easy to deal with. Excellent service combined with excellent prices says it all in a nutshell.”

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Posted 6 years ago

“Quick, easy transaction online. Seems decent value for money.”

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Posted 6 years ago

“Poor service wont except no claims bonus direct from my last policy it was supposed to be gold cover insurance but when it came through it was basically insurance.”

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Posted 6 years ago

“bought online, quick, easy and good value”

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Posted 6 years ago

“Brilliant qwick SERVCE brilliant price over the moon even moved my third bike polices within days , class —*****servce”

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Posted 6 years ago

“Very open to helping me with my inquiries! Very helpful and provide an all in all excellent customer service!!”

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Posted 6 years ago

“Found company on comparison website, superb price and very good people to discuss on the phone any problems !!!”

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Posted 6 years ago

“Fabulous service and an exceptional professional advisor on the phone when I took out the insurance. Very thorough and very friendly, a credit to Motorcycle Direct. Thank you.”

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Posted 6 years ago

“Found good deal on comparison site but when I phoned direct was told it was a different price by 10pounds so after approx 30 minutes on the phone operator cut me off before payment so phoned back and got the same situation again but finally got it all sorted out after another long phone call but did not like the way the operator tried to charge me more money when quoting the code given to me by e mail from the site”

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Posted 6 years ago

Motorcycle Direct is rated 3.4 based on 491 reviews