Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.41

3.4 Rating 486 Reviews

61 %

of reviewers recommend Motorcycle Direct

Company Reviews

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Metrics

3.4

Based on 486 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

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“The process was easy from start to finish,wirh helpful telephone staff.”

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Posted 6 years ago

“Absolutely disgusted with their hidden fees and making me pay for something that is clearly not my fault!!Avoid this company like the plague. They should all be wearing masks and calling themselves Dick Turpin after their daylight robbery!!!”

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Posted 6 years ago

“Motorcycle Direct is in my view based on the 10 years I have been with them , always found the most competitive price , and a friendly service , thank you !”

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Posted 6 years ago

“Fair price fair deal”

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Posted 6 years ago

“Extremely poor service, I completed a quote and paid my insurance documents were returned compulsory excess increased from £250 to £550, I questioned this and was given a number of excusses. They refused to honour my original quote so I cancelled it, I was charged £25 for this. I have now made a complaint to the financial obmudsman. Do not use this company thats all they are interested in is taking your money and not giving you a service.”

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Posted 6 years ago

“Under no circumstance use this firm. Never answer the phone after taking your money!!! And when they do just want to charge you for nothing!!! Complete con firm.”

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Posted 6 years ago

“Seemingly normal at first i took insurance out on a motorcycle, cheap monthly payments of 15 pounds a month cheers easy. I had to cancel the policy as i went into surgery, an admin fee of about 30 pounds and that was all i heard from them...untill a few months later where they handed all my details to a debt collection agency and i apparently owe 90 pounds for unpaid amount on my policy. Motorcycle direct didn't contact me directly just sent debt collectors after a made up sum of money.will never use this company and highly recommend no-one does.”

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Posted 6 years ago

“Auto renewed my insurance just before a Bank Holiday. I contacted them asap but they said they would have to charge me a cancellation fee. I said it was a different contract as the price had gone up. They then offered me £10 off. I asked why they hadn't offered me the cheaper price to begin with and they said blah blah blah.”

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Posted 6 years ago

“Fees, charges for everything! Avoid this insurrance if you can”

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Posted 6 years ago

“Awful company. They cancelled my insurance even though my lender was happy to continue, basically I missed one monthly payment had no letter from them at all just a text message stating insurance due to be cancelled in 24hrs so I called them up and they had already cancelled it, rather then fighting them I said I would start a new claim but the lovely call handler decided to hang up. Avoid this company don't know where they get there employees but they are more suited to debt collection.”

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Posted 6 years ago

“Tried ringing them to change my credit card details as they were going to auto renew, spent over 30 mins just waiting for someone to answer, cannot believe this day and age there is no other way to contact these people than on phone. Finally answered phone lady was good & cancelled policy (hopefully) without any real hassle”

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Posted 6 years ago

“Well cover's cover isn't it? They were cheap and I never needed to use. My only point of contact was when they autorenewed my policy which I didn't want and I called to ask them to turn off autorenewals next time but they said it wasn't in their terms of business to do that. So I binned them off. If they can't be flexible enough to do that - I very much doubt they'll be at all flexible/amenable If i have to make a claim with them!”

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Posted 6 years ago

“Great insurance company competitive price quick response on phone👍🏼”

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Posted 6 years ago

“Just cancelled my policy. Was happy to pay the £50.00 cancelation fee, but then the guy starts quoting me more cancellation fees for buying the policy originally through a 'Comparison site' plus other fees for termination of non refundable charges such as breakdown cover, legal cover etc etc. And they have the balls to charge me for the phone call as well. Not impressed, they rip you off everway possible, it was almost not worth cancelling the policy and just let it run, eveen though I'd sold the bike. Will never use Motorcyle Direct again!”

Helpful Report

Posted 6 years ago

“Total scam artists, appalling customer service, aggressive attitude, impossible to contact. Cancelled my policy due to some mystery non disclosure documents I "failed" to provide over a notification discussion I had with my previous insurer a year ago. Despite sending numerous NCB documents & in spite of my previous insurer Bennetts getting involved, no-one could fathom exactly what it was they wanted. They charged me 116 quid for the privelige of them cancelling & I'd only been with them 2 weeks. Went back to Bennetts & just renewed with them. Going to them was the biggest mistake I've ever made in over 30 years of bike ownership.”

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Posted 6 years ago

“Worse insurance i ever had. Only hav insurance 4 months tried to change bikes, they refused. Wouldnt let me cancel initially until they took another months payment off me. Then wouldnt answer the phone when i had to ring back. Then demanded another 90 pound to cancel and just took it streight out of my account. Scam”

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Posted 6 years ago

“Never answer the phone. Trying to cancel as no longer own a bike - impossible and with automatic renewals!”

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Posted 6 years ago

“No issue with actual insurance as never had to claim. However on renewal impossible to contact them on phone and no email address available. Phone charges are 7p a minute. Could this be an income earner? Eventually sent them a letter.”

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Posted 6 years ago

“almost impossible to contact by phone”

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Posted 6 years ago

“Costs a fortune in time and money to make contact. Costs a fortune to do anything with your policy. Luckily cancelled policy before i ever had the privaledge of claiming!!Dont bother with them!!”

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Posted 6 years ago

Motorcycle Direct is rated 3.4 based on 486 reviews