Motorcycle Direct Reviews

Name: Motorcycle Direct
Rating: 3.45

3.5 Rating 479 Reviews

62 %

of reviewers recommend Motorcycle Direct

Company Reviews

Questions

Metrics

3.5

Based on 479 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1454415566

Email:

finance@europa-group.co.uk

Location:

Europa House, Midland Way, Bristol
BS35 2JX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave them my requirements and it was sorted nofuss no problems . TWO bikes insured . DONE .”

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Posted 3 years ago

“Great online service, I had to call in as there was an issue with my plates but the service advisor had it sorted in minutes. Would defo recommend.”

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Posted 3 years ago

“This company was by far the cheapest and included a lot that other companies wanted extra for”

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Posted 3 years ago

“I needed to insure my new bike before going to collect it at the dealer shop. It took me 4 hours to sort it out. After entering all the details on the webpage I could not complete the deal because the bike could not be found or the model entered. Using a broker I found a deal but could not complete payment and finally you send message that the details entered were not satisfying. By the way I have been insuring my previous bike with you for years prior to this and it was the same bike model as the new one!!! I had no choice but to call you. Run out of money as I am a pay as you go customer and 10 pounds for ten minutes were not enough. The operator was clearly wasting time asking me the same questions. When I was about to pay over the phone the connection was cut off. No one called me back despite the fact the man behind the phone just read my contact details to me (to put it in perspective i pay 5£ in mobile bills every 4 months!!!). I finally found a different tel number on the brocker's page I was using. Found a quote that suited me that went up by over 100£ as I was on the phone with one of your staff. He then contacted some senior figures to approve the quote and the deal was back on the table. Shocking! Even when you are willing to pay and close a deal with you, your company seems to make things harder on purpose. I was about to leave and get a quote somewhere else even with products of inferior quality just out of sheer frustration and to just go and collect my bike. I was also offered a coupon towards my renewal because i completed a survey. The coupon arrived two days after closing the deal and cannot use it now.Lol. Lucky you get 2 stars from me after my ordeal.”

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Posted 3 years ago

“Brilliant my son loves his surprise .well worth the trek”

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Posted 3 years ago

“Brilliant and easy hassle free transaction, and the price was good too”

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Posted 3 years ago

“Looking for motorcycle insurance for the first time in 35years this firm made it quite easy . So good so far”

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Posted 3 years ago

“Buying insurance was easy to do and understand, I would choose them again.”

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Posted 3 years ago

“I found the experience of buying motorcycle insurance straightforward and met my requirements”

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Posted 3 years ago

“another happy customer, i recommend Motorcycle direct for motorcycle insurance”

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Posted 3 years ago

“So far so good”

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Posted 3 years ago

“I was buying a brand new bike, I tried other insurance companys but because the bike did not exist on the DVLA database nobody would insure it, I had no hassle from motorcycle direct. It was a little bit more expensive than others but then there were others that were dearer than motorcycle direct. I am happy with the service I have received so far.”

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Posted 3 years ago

“Awesome service”

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Posted 3 years ago

“I was disappointed that you couldn't give me a competitive price to add new bike to current policy,instead I had to take out a completely new policy for the second bike”

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Posted 3 years ago

“Allways used motorcycle direct not always the cheapest but always quick and helpful”

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Posted 3 years ago

“Motorcycle Direct were very helpful when I changed address. They helped me find cover from a new underwriter when my previous one would no longer cover me. They helped me navigate the employment options to get the best deal. NB if you pick landlord the system assumes you run a pub, good to know.”

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Posted 3 years ago

“I was to get my docs by post, your email told me they would be online! I emailed you and it took 2 weeks for a reply!!! 7p a minuet to speak to you? I won't be your customer next year!!!”

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Posted 3 years ago

“Rather disappointed. Apparently due to a transposed digit in my account number, which would be odd as it auto fills, it was nescessary to cancel my policy even though i called as soon as I got the message to do so. Currently unaware if i am insured or not because i have a cancellation letter and no further communication. Rather sad really.”

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Posted 3 years ago

“Quick, easy and professional service”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

Motorcycle Direct is rated 3.5 based on 479 reviews