“Excellent customer service from the team, all claims settled quickly and efficiently either to us or directly to the vet. Everything explained fully, customer service team all friendly, polite and very helpful. Would highly recommend this company.”
“Until now have been with this company for 7 years and have never had a problem with them . They pay my vets very quickly so do not have to argue with them. I appreciate that not everyone has the same treatment.”
“Was very happy with initial quote when came up for renewal went up over £30. Very disappointed with this. When called to complained just told have to pay £30 to cancell. With find a better quote elsewhere.”
“Paws and Claws was chosen as it was affordable and easy to do on the computer. My cats are old girls and the policy chosen was what we need to deal with challenges.”
“Lack of response to emails and enquiries; failure to supply copies of documents; always appear to have unprecedented levels of claims; poor explanations on payouts; arbitrary decisions that have no logic i.e. operation requiring anaesthetic would only pay half as some cosmetic work completed at same time.”
“they dug so deep into our claim that in the end I gave up. If we ever have another pet and insure it there is no way the insurer will be paws & claws. You willingly take our cash but will not (in our case) pay out for medication.”
“I've been waiting since the beginning of February for my claim to be settled. It's my first ever claim and its straightforward. I've given them all the relevant information and so has my vet Communication on their part is non existent. I would not recommend . They have no problem taking my direct debit on time but are extremely slow to settle a claim.”
“Two claims which took long over listed time of 10 days on one claim and 20 days on other due they say to large volume of claims.
When contacted by phone both times gave the excuse that they were training staff and that is why claims delayed.
Second claim took 8 weeks to process.
Will be interesting to see what renewal will be
Fortunately had sufficient funds but if I had been waiting for the payment could have been in problems”
