Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.02

4.0 Rating 406 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 406 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick and easy, great cover for the money, staff very helpful,I will be giving them a call re my car insurance when ready for renewal.”

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Posted 7 years ago

Thanks very much for the great review! Glad you were happy with the service provided

Posted 7 years ago

“These guys are cowboys. They said they had an issue with the data used to build my policy and stated they would call me. They took 7 weeks to call me, when the discrepancy was found between the data the comparison site used they then cancelled the policy. I have not had any further contact or a refund for nearly 3 weeks. When on the phone, they stated most of my premium would be absorbed in the cancellation fee, which was higher because it was outside the 14 day cooling off period. The only reason it is outside is because THEY say on it for 7 weeks!! I'm convinced they play and bend these rules to their advantage - a complaint to the Financial Ombudsman is in order for poor customer service and excessive and unfair fees.”

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Posted 8 years ago

“Hapy”

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Posted 8 years ago

“Gave them the previous insurers renewal request, clearly stating my no claims, but that's not good enough! although they tell you over and over they share your data if you lie etc, they cannot even confirm my no claims themselves? - or confirm if what I sent was right, which clearly it is !! They have poor customer service, but silver cloud and all that – gone elsewhere for less and better cover ! Now lets see how long they take to refund :-(”

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Posted 8 years ago

“Curtiouse informative and easy”

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Posted 8 years ago

“The worst experience I have had getting my bike insured. they actually owe me money from last year when they took too much, still waiting to get it back, then they refused to send me my NCD because they said I hadnt paid for my OTHER CBR, I dont have another one and never had. Spoke to numerous different agents and all dont seem to know whats going on. Dont waste your time and phone calls, pay more and use someone else.”

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Posted 8 years ago

“Motorbike insurance was the best price I could find. My bike is a group 21 insurance. Staff good and helpful to meet your needs. This is my second year with them.”

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Posted 8 years ago

“They all are thieves. There's no way I could rate them less than one star other wise I would have given them -100 Because they don't really want to sell insurance. My quote came online on their website 1200 and when I rang them the guy named Jason said he can't offer me less than £10,000. Ridiculous. So buy a Vehicle for 10K and then buy insurance for another 10K”

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Posted 8 years ago

“I sold my vehicle with 1 month remaining on the policy. They are a broker so earn money by being the middle-man. I ended up having to pay MORE to cancel the policy. That's right, not having cover cost me more money than simply letting the policy lapse. This is outrageous. It is a legal obligation on my part to notify them, but by charging me next time i'm tempted to not bother informing my insurer and simply letting the policy lapse. That it simply unacceptable. I kicked up a fuss and said i wouldn't pay more to not have cover, having paid handsomely for cover at the beginning. She immediately said that the amount (£30 or so, so not a huge sum) would be handed over to a debt collection agency. NICE. I will never, EVER deal with this company again, and will shout as loudly as possible that nobody else should. Plus their renewal on my other vehicles was twice the amount i got it for with another company. Plus through the year i had numerous admin cock-ups, including getting a letter from the Motor Insurance Database telling me i had an uninsured vehicle. Bye bye Principal...”

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Posted 8 years ago

“RECEIVED MOTORBIKE INSURANCE NO HASSLE AND HELPFUL GREAT SERVICE THANK YOU.”

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Posted 8 years ago

“I accepted their competitive quote and filled in all the details. I went to the DVLA site to get the reference number for them to check my driver details on my license. I then had an email from then stating that they wanted a copy of my driving license form and back. I sent an email back to ask what they meant as I was confused. The next mail from them was a note stating that they were still waiting for my driving license front and back. Well if you had spelt front' correctly the first time, or answered my query to my mail then they would have had the documents that they are now still waiting for. Not a good start to a new service provider/ client relationship. I hope that it improves should I need their services in the event of a claim.”

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Posted 8 years ago

“Very helpful sorting my multi bike policey out but charged me £90 for protecting my no claims bonus when they forgot to include it into my policy and a setup fee”

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Posted 8 years ago

“No enough correspondence. Im forever chasing this company to call me I'm a customer but clearly not a valued customer”

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Posted 8 years ago

“Provided my bike insurance with no hassle and good price also an excellent customer phone service provided.”

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Posted 8 years ago

“Patient and helpful with some of my questions”

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Posted 8 years ago

“Just help me get the best quote on multiple bike insurance thank you Jamie the are very polite helpful”

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Posted 8 years ago

“It was quick and great service”

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Posted 8 years ago

“You was very helpful and made things easier”

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Posted 8 years ago

“principal insurance rip you off don't go with them they trap you and after you can't cancel insurance if you want they give you less then half what you pay please please stay away from them”

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Posted 8 years ago

“avoid!!! rip off merchants. please don't give them any of your time and money”

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Posted 8 years ago

Principal Insurance Limited is rated 4.0 based on 406 reviews