Name: Privilege
Rating: 3.75

“Privilege told me 3 different things about my claim in 1 call ranging from we will pay 50% to we won't pay anything. This despite my insurance schedule saying in writing that I was covered. I was told by the south african call centre rep that the schedule was 'for guidance' only....wrong its a CONTRACT!! Stay away, stay away, stay away. I will let the Ombudsman have his say.”

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Posted 6 years ago

“2 years car insurance with Privilege, at the end of policy I had to tell them how to do their job, I had to tell them what action to take, I had to tell them send me a copy of their corrected mistakes. Did they say even sorry? Keep dreaming!! ZERO CUSTOMER SERVICE”

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Posted 6 years ago

“Indian call centre, horrific communication both internally and externally and no real interest in helping!”

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Posted 6 years ago

“Absolute terrible customer service. I’ve been subjected to laughter on the phone, Pretend Managers on the phone . Staff eating whilst talking to me on the phone. Staff showing no empathy and just being blunt as can be. Shocking company”

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Posted 6 years ago

“Bitterly disappointed that despite only making two honest claims (one which we chose not to pursue) that we have now been declined household insurance! Be very careful, back in 2015 on a technicality Privilege made our first ever claim into two claims, even though we could evidence it was only one. Now following a recent leak we were advised by a specialist whom we paid for to contact our insurer, which we did. Despite not pursuing this claim Privilege have since told us we've claimed too many times and are a bad commercial risk! I intend to take this matter further with the Financial Ombudsman Service because we have been unfairly treated.”

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Posted 6 years ago

“STAY AWAY have been with this company for several years. first time claimed on insurance and they refused payment on 5 roof tiles that were blown off in the wind there excuse was there was moss on the roof so warning to anyone that has moss on there roof they will not cover it on the insurance. when i rang them up to cancel my insurance they charged me £123 disgusting way to treat long term member”

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Posted 6 years ago

“STAY AWAY have been with this company for several years. first time claimed on insurance and they refused payment on 5 roof tiles that were blown off in the wind there excuse was there was moss on the roof so warning to anyone that has moss on there roof they will not cover it on the insurance. when i rang them up to cancel my insurance they charged me £123 disgusting way to treat long term member”

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Posted 6 years ago

“I was charged £229 for a change of address. When I said that wasn't fair and how can they charge that much he said because they can and if I didn't pay they would cancel my insurance. I don't know how trading standards can allow this.”

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Posted 6 years ago

“I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 50 for canceling the insurance ...”

Helpful Report

Posted 6 years ago

“I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 53 for canceling the insurance ...”

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Posted 6 years ago

“Never made a claim with them but have been insured with them for 5 years. I'm a bit lazy with renewals and just let it roll over usually. I've just bought a new car and went on comparison sites to get an idea how much. I can get the same cover with more benefits for nearly £400 less”

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Posted 6 years ago

“Disgusting company! High prices are not justified, not qualified staff. After the cancellation of the insurance policy, they still continued to withdraw money from the bank account. Very negative experience.”

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Posted 6 years ago

“We had two cars insured by Privilege & as one was no longer required we sold it. We informed Privilege of this & were very surprised & disgusted on being told by Privilege that there would be a cancellation charge of £53, yes, that's correct, £53!!! HOW THE HELL CAN PRIVILEGE JUSTIFY £53 FOR PRESSING A FEW BUTTONS ON A COMPUTER KEYBOARD?????? As former loyal customers of Privilege, guess who we will be going to when the other car is up for renewal........ If I could have given no stars I would have done.”

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Posted 6 years ago

“My wife has just sold her car as having two (both insured with Privilege) one was not now being used so it had to go. We were somewhat surprised & disgusted to be told that there would be a cancellation fee of £53, yes that is correct, £53. HOW THE HELL CAN PRIVILEGE JUSTIFY £53 FOR PRESSING A FEW BUTTONS ON A COMPUTER??????? Having been customers of Privilege for some years, a bitter pill to swallow. Guess who we will be insuring the other car with when it comes up for renewal........”

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Posted 6 years ago

“I had an accident in October 2018. Now, OVER 5 MONTHS LATER, I am still waiting for my claim to be sorted. I was hit on a roundabout by a learner driver and I was able to give dash cam evidence to support my claim. In 5 months i've not received a single letter or call from Privilege. I have rung them numerous times and end up speaking to a call centre in India where no one seems to speak English properly or know how an English roundabout works. Now I've received a letter from the other partys solicitor saying I have to pay £800 for their clients costs. I think the ombardsman will be my next port of call. **DON'T GET INSURANCE FROM THESE COWBOYS**”

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Posted 6 years ago

“Absolutely an awful insurance company their a complete rip off wouldn't go dont go near them”

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Posted 6 years ago

“Absolutely hopeless!! Incompetent and lost full trust in this insurance company! Many errors over the years!”

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Posted 6 years ago

“Waited several days to get my windscreen replaced, had a text 5 days later to say engineer would be with me between 9.00 and 11,30. 12.30 and nothing, called autoglass not very helpful could not even contact engineer. If you are going to be late let the customer know it only takes a minute and at least 'we' know. Wasted morning and perhaps all day.”

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Posted 6 years ago

“I paid £1600 for one year for my son and I. No accidents , no claims. My son buys his own car costing £2000. Your insurance is £10,000 for my son. Disgusting and laughable. So much rewarding good loyal customers. The experience will be shared as it beggars belief.”

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Posted 6 years ago

“The worst insurance company I ever had. When I cancelled them because I sold car, they charged me 76 pounds despite that the month I cancelled has been paid.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Privilege Reviews