Name: Privilege
Rating: 3.76

“Absolute terrible customer service. I’ve been subjected to laughter on the phone, Pretend Managers on the phone . Staff eating whilst talking to me on the phone. Staff showing no empathy and just being blunt as can be. Shocking company”

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Posted 4 years ago

“Bitterly disappointed that despite only making two honest claims (one which we chose not to pursue) that we have now been declined household insurance! Be very careful, back in 2015 on a technicality Privilege made our first ever claim into two claims, even though we could evidence it was only one. Now following a recent leak we were advised by a specialist whom we paid for to contact our insurer, which we did. Despite not pursuing this claim Privilege have since told us we've claimed too many times and are a bad commercial risk! I intend to take this matter further with the Financial Ombudsman Service because we have been unfairly treated.”

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Posted 4 years ago

“STAY AWAY have been with this company for several years. first time claimed on insurance and they refused payment on 5 roof tiles that were blown off in the wind there excuse was there was moss on the roof so warning to anyone that has moss on there roof they will not cover it on the insurance. when i rang them up to cancel my insurance they charged me £123 disgusting way to treat long term member”

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Posted 4 years ago

“STAY AWAY have been with this company for several years. first time claimed on insurance and they refused payment on 5 roof tiles that were blown off in the wind there excuse was there was moss on the roof so warning to anyone that has moss on there roof they will not cover it on the insurance. when i rang them up to cancel my insurance they charged me £123 disgusting way to treat long term member”

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Posted 4 years ago

“I was charged £229 for a change of address. When I said that wasn't fair and how can they charge that much he said because they can and if I didn't pay they would cancel my insurance. I don't know how trading standards can allow this.”

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Posted 5 years ago

“I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 50 for canceling the insurance ...”

Helpful Report

Posted 5 years ago

“I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 53 for canceling the insurance ...”

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Posted 5 years ago

“Never made a claim with them but have been insured with them for 5 years. I'm a bit lazy with renewals and just let it roll over usually. I've just bought a new car and went on comparison sites to get an idea how much. I can get the same cover with more benefits for nearly £400 less”

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Posted 5 years ago

“Disgusting company! High prices are not justified, not qualified staff. After the cancellation of the insurance policy, they still continued to withdraw money from the bank account. Very negative experience.”

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Posted 5 years ago

“We had two cars insured by Privilege & as one was no longer required we sold it. We informed Privilege of this & were very surprised & disgusted on being told by Privilege that there would be a cancellation charge of £53, yes, that's correct, £53!!! HOW THE HELL CAN PRIVILEGE JUSTIFY £53 FOR PRESSING A FEW BUTTONS ON A COMPUTER KEYBOARD?????? As former loyal customers of Privilege, guess who we will be going to when the other car is up for renewal........ If I could have given no stars I would have done.”

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Posted 5 years ago

“My wife has just sold her car as having two (both insured with Privilege) one was not now being used so it had to go. We were somewhat surprised & disgusted to be told that there would be a cancellation fee of £53, yes that is correct, £53. HOW THE HELL CAN PRIVILEGE JUSTIFY £53 FOR PRESSING A FEW BUTTONS ON A COMPUTER??????? Having been customers of Privilege for some years, a bitter pill to swallow. Guess who we will be insuring the other car with when it comes up for renewal........”

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Posted 5 years ago

“I had an accident in October 2018. Now, OVER 5 MONTHS LATER, I am still waiting for my claim to be sorted. I was hit on a roundabout by a learner driver and I was able to give dash cam evidence to support my claim. In 5 months i've not received a single letter or call from Privilege. I have rung them numerous times and end up speaking to a call centre in India where no one seems to speak English properly or know how an English roundabout works. Now I've received a letter from the other partys solicitor saying I have to pay £800 for their clients costs. I think the ombardsman will be my next port of call. **DON'T GET INSURANCE FROM THESE COWBOYS**”

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Posted 5 years ago

“Absolutely an awful insurance company their a complete rip off wouldn't go dont go near them”

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Posted 5 years ago

“Absolutely hopeless!! Incompetent and lost full trust in this insurance company! Many errors over the years!”

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Posted 5 years ago

“Waited several days to get my windscreen replaced, had a text 5 days later to say engineer would be with me between 9.00 and 11,30. 12.30 and nothing, called autoglass not very helpful could not even contact engineer. If you are going to be late let the customer know it only takes a minute and at least 'we' know. Wasted morning and perhaps all day.”

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Posted 5 years ago

“I paid £1600 for one year for my son and I. No accidents , no claims. My son buys his own car costing £2000. Your insurance is £10,000 for my son. Disgusting and laughable. So much rewarding good loyal customers. The experience will be shared as it beggars belief.”

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Posted 5 years ago

“The worst insurance company I ever had. When I cancelled them because I sold car, they charged me 76 pounds despite that the month I cancelled has been paid.”

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Posted 5 years ago

“I wish I could give them zero star. I recently went on a comparison website and got the cheapest quote with privilege for my home insurance. I rang them and spoke to one of their agents. I noticed straight away he was very rude, arrogant, disruptive, abrupt and disrespectful.... He was trying everything to stop me from buying the insurance. He called me silly and a liar during the call. He had a very strange, unfriendly & unwelcoming tone to his voice. When I complained about his behaviour, he decided to terminate the call!! I was calm respectful and reasonable during the call, I was only trying explain myself, he had no reason to terminate the call. At one point I felt harrassed and wasn’t sure if it was for real or I had dialled the wrong number but he had all my details so it was definitely privilege insurance. I was in a shock & I discussed this incident with my friend and she said she warned me about this company and said she had the same experience with the same agent. This is when I was giving them business and buying insurance with them you can imagine what to expect if one had to make a claim!!!! Stay away from them.”

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Posted 5 years ago

“Absolute Thieves !!! We Made a claim in November in regards to a road accident and everything was going great for about a week. 6 weeks later in between lots of mucks ups eventually in December we were just about to receive our pay out for the claim when we receive a call from Privilege stating 3 of their own customer service and claims advisors had read their own policy wording wrong in regards to our claimand we had indeed been misinformed about our claim and they would no longer be paying the claim!!! We have had so many problems, spoken to so many different advisors none from the UK may i add and none of them know their jobs properly obviously. This company need struck off for false misinterpretations and advising customers wrongly. We purchased our new vehicle on Privileges advise that they would pay the claim so we are now thousands of pounds out of pocket because if the incompetent imbeciles. Avoid like the plague unless you want to pay insurance for no reason and not be paid out, its little wonder people hate insurance companies when you have companies like this treating their customers like this. Again everyone AVOID AVOID AVOID, they are an absolute joke and we will see how they like every bad review and bad publicity i can put there way as well as the financial Ombudsman !!!”

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Posted 5 years ago

“I have had so many insurance provided, but the worst one is PRIVILEGE, I got my car hit by someone behind me and my insurance company states that because the other person insurance company said I was slowing turn when turning and also indicated left instead of right that is why they hit me from behind . I thought if you are behind someone you are supposed to slow down and know the intentions of the person before making a move. I am so disappointed, angry, frustrated, stress, furious and sad. How can my own insurance company who are supposed to defend me, give me irrelevant excuses why I have to part 50;50 with someone who hits me from behind. You don't deserve to call your self an insurance company. They now told me they will give me £50 for delaying my claims. What I am doing with £50. You pay so much money but when the reality sets in then they are giving you excuses. I will go as far as it can take to make sure justice is done. YOU DON'T DESERVE ANY STARS.”

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Posted 5 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Privilege Reviews