“The worst insurance company I ever had. When I cancelled them because I sold car, they charged me 76 pounds despite that the month I cancelled has been paid.”
“I wish I could give them zero star. I recently went on a comparison website and got the cheapest quote with privilege for my home insurance. I rang them and spoke to one of their agents. I noticed straight away he was very rude, arrogant, disruptive, abrupt and disrespectful.... He was trying everything to stop me from buying the insurance. He called me silly and a liar during the call. He had a very strange, unfriendly & unwelcoming tone to his voice. When I complained about his behaviour, he decided to terminate the call!! I was calm respectful and reasonable during the call, I was only trying explain myself, he had no reason to terminate the call. At one point I felt harrassed and wasn’t sure if it was for real or I had dialled the wrong number but he had all my details so it was definitely privilege insurance. I was in a shock & I discussed this incident with my friend and she said she warned me about this company and said she had the same experience with the same agent. This is when I was giving them business and buying insurance with them you can imagine what to expect if one had to make a claim!!!! Stay away from them.”
“Absolute Thieves !!!
We Made a claim in November in regards to a road accident and everything was going great for about a week. 6 weeks later in between lots of mucks ups eventually in December we were just about to receive our pay out for the claim when we receive a call from Privilege stating 3 of their own customer service and claims advisors had read their own policy wording wrong in regards to our claimand we had indeed been misinformed about our claim and they would no longer be paying the claim!!! We have had so many problems, spoken to so many different advisors none from the UK may i add and none of them know their jobs properly obviously. This company need struck off for false misinterpretations and advising customers wrongly. We purchased our new vehicle on Privileges advise that they would pay the claim so we are now thousands of pounds out of pocket because if the incompetent imbeciles. Avoid like the plague unless you want to pay insurance for no reason and not be paid out, its little wonder people hate insurance companies when you have companies like this treating their customers like this. Again everyone AVOID AVOID AVOID, they are an absolute joke and we will see how they like every bad review and bad publicity i can put there way as well as the financial Ombudsman !!!”
“I have had so many
insurance provided, but the worst one is PRIVILEGE,
I got my car hit by someone behind me and my insurance company states that because the other person insurance company said I was slowing turn when turning and also indicated left instead of right that is why they hit me from behind .
I thought if you are behind someone you are supposed to slow down and know the intentions of the person before making a move.
I am so disappointed, angry, frustrated, stress, furious and sad.
How can my own insurance company who are supposed to defend me, give me irrelevant excuses why I have to part 50;50 with someone who hits me from behind. You don't deserve to call your self an insurance company. They now told me they will give me £50 for delaying my claims. What I am doing with £50.
You pay so much money but when the reality sets in then they are giving you excuses. I will go as far as it can take to make sure justice is done. YOU DON'T DESERVE ANY STARS.”
“If there were no stars that's what this so called company would get.....I'm in the process of claiming which has been ongoing for 2 months.....no updates are given and nothing is proceeding unless I call them which I do relentlessly....call handlers have NO idea about claims and I keep getting told the same old information...I have photos, video and an independent witness stating I was not to blame
Which they have but still they are dragging their heels in giving me my excess back...will never use this company again....absolutely appalling....DO NOT USE THEM!!!!!!!”
“Cancelled my insurance without adequate prior investigation. I received an email to tell me my insurance had been cancelled A WHOLE WEEK PRIOR meaning I'd been driving uninsured for a week. They say they'd sent a letter prior to the cancellation which I dont feel is sufficient. When I challenged as to why they did chase up with an email or call they said they don't makes calls or emails which is just rediculous and un true. Then to make things worse they said they can reinsure me immediately but the new quote was 350quid more than the original which I paid in full only 2 months ago. So annoyed. Poor customer care.”
“Spoke to a lady from complaints department called Sandy. She was trying to be firm with me and was very rude. When we applied for insurance they unusually asked for so many documents such as V5, drivers license, dvla codes. For some reason they decided to play with us and gave a deadline after delivering what they requested they still cancelled. Complete waste of time better of somewhere else BELIEVE ME.”
“Got fully comp insurance with prvilege/trinity , my car was stolen / robbed from me at home and was threatened with weapons. Cars was 9 wks old bought for 38,, 000 only want to pay 26,000 but haven't got it yet as it's just paperwork and excuses. And no car not even a courtesy car as it not in garage being repaired never again with these fly by nights”
“Failed to pay out a claim, to provide a copy of the policy or schedule (despite repeated requests), to return phone calls or to respond to emails - on-going over several years. Utterly useless. I strongly recommend that you avoid them. By far the worst insurance (of any kind) experience I've had.”
“I was involved in a car accident in August this year and now in October the insurance are not even close to doing anything about the claim but are trying there best to delay it. Worst customer service ever and very bad mannered call centres in India”
“The claim department assistants do not know what to do, or they do not have the necessary information to provide a good service. First I ve got a wrong phone number to interesting about my claim, than they did not send my details to the car collection company. Third, when I asked them about it, they said they sent it again but its never arrived. I spent hours on the phone. Miss information,administrative mistakes and communication barrier between the parties. I am not sure the assistants know when and who to call, if they need to do it.”
“Terrible, totally heartbroken how I have been treated there as to be something done about there claim handlers avoid at all cost , taking issue to court spend hundreads on phone calls worse customer service I have ever had..”
“Everything from day 1 went wrong.
I had to wait 3 weeks and make repeated phone calls to find out when my car was going to be repaired for a non fault accident.
I finally got a date and then they cocked up on the vehicle. I drive an auto they hadn’t authorised it and I was given a manual. This then had to be changed after 3 more lengthy phone calls.
Then they didn’t authorise the hire car for enough days and they had to keep calling me to call them.
The customer service is appalling and I ended up spending £25 on phone calls to get things sorted out and resolved.
Use them at your risk. Avoid avoid avoid is my advice”
“I telephoned to explain I did not need my insurance renewing & requested that no monies be taken from my credit card on the automatic renewal, they were so unhelpful, said I had to write in & this I did.
unfortunately they still took the money!
what a hassle, now having to open a dispute with credit card company to get the money back.
I would not recommend privilege at all, so angry!”
“Did not recognise faultless insurance history earned abroad. Could not find any info upfront on this. Cancelled the contract. Will NEVER use them again”
“Awful company never receive information you provide regardless of whether you email It, use one of their links or discuss over the phone. Complaints not dealt with lied to my customer service agents and lost belongings from my car as they didn't ask the salvage yard for them”
“they made a mistake and it cost me dearly, they wouldn't officially admit it but their manager dealing with my case admitted he knew it was their fault. I can't give more than 1 star fro anything to do with this company”
“They rejected a claim for my Garage at my home, firstly they said it was because the foundations were not as deep as the house and when I questioned this, telling them that they were in fact deeper, they had a re-think and said that it was because it was not attached to the House.
I asked if this was normal and they said yes, all house building insurance are the same.
I called the Financial Services Ombudsman and they said that was complete nonsense and they even offered to contact Privilege.
When I phoned Privilege back and told them what the FSO had told me, they had a sudden change of heart and set up a claim.
I found them to be less than honest and tried to dissuade me from making a claim. You buy cheap and you truly get a cheap service from these people.”
