Privilege Reviews

Name: Privilege
Rating: 3.75

3.8 Rating 594 Reviews

72 %

of reviewers recommend Privilege

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3.8

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Privilege 1 star review on 5th December 2025

Lou Steven

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Privilege insurance lied to me that they could send my proof of no claims by email. This was on Friday 9th Oct. I waited for my email, on Monday I chased it up only to be told that I had "unintentionally been misinformed" by the call handler. After countless apologies, I was promised my documents were in the post. Privilege were more than impatient when my previous insurers were just as slow when issuing documents, and they refused to get in touch with my previous insurers. Oddly enough, thy offered me that my new insurers could phone them. One rule for them, one different rule for me. God knows what would have happened if I had to make a claim. They also messed up paperwork when renewing my insurance with them, and could not even find their own PNCB... A bunch of clowns, but at least they were cheap.”

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Posted 10 years ago

“I was pleased with the initial quotation from Privilege, including insurance of my No Claims Discount, and there were no hidden costs. I received clear answers when I needed to upgrade my recovery policy to cover a trip to the Isle of Man, and also to a request to transfer my insurance to a new car during the year.”

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(Car Insurance) - Posted 10 years ago

“VERY PLEASED WITH THE CAR INSURANCE I recently bought and with the service.”

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(Car Insurance) - Posted 10 years ago

“Very satisfied with my motor car insurance with privilege. Will certainly check with them next year.”

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(Car Insurance) - Posted 10 years ago

“very polite and helpful”

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(Home Insurance) - Posted 10 years ago

“Service ok.”

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(Car Insurance) - Posted 10 years ago

“The claim I have made has been a very long drawn out process , would like it sorted as soon as possible”

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(Car Insurance) - Posted 10 years ago

“I had water damage to my kitchen ceiling which I reported, they sent an assessor straight away he gave me a figure of what it would cost to repair and I had the cheque within 2 weeks”

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(Home Insurance) - Posted 10 years ago

“Unfortunately in the middle of a claim & the process has been very easy and straightforward.”

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(Car Insurance) - Posted 10 years ago

“Great no promlems”

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(Car Insurance) - Posted 10 years ago

“Unfortunately I was burgled but Privilege customer services resolved my claim excellently very good service.”

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(Home Insurance) - Posted 10 years ago

“I'm very satisfied with the cover and value for money Privilege offer.”

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(Car Insurance) - Posted 10 years ago

“It's okay”

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(Car Insurance) - Posted 10 years ago

“It was simple to purchase the policy.”

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(Home Insurance) - Posted 10 years ago

“It was simple to purchase the policy.”

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(Home Insurance) - Posted 10 years ago

“I have had car insurance with privilege for the past year, all was good until a month ago. When I purchased the insurance I was told I would receive an extra years no claims at the end of my policy (which is a great offer). A few months ago I phoned to change my address and they said they wanted a ridiuclous amount extra (I literally only moved down the road) and after complaining I finally got them down by £50 but they had my hands tied as cancelling my policy would have been more than they said I would have to pay anyway. But was informed I would still be getting my free years no claims at the end of the policy. When I payed my last payment I didn't think I would be renewing as I was disappointed with how much they put my policy up by. When my renewal letter came they had DOUBLED what I had been paying the whole year. I went online and found a quote that was a quarter of what they quoted me. And also on my letter they stated I only had 1 year no claims, which was meant to be TWO years as I previously said they had offered me a free year extra. To try and see what I could do about renewing with them I phoned them, told them about the no claims discount etc and was informed this was only for people OVER 25!! Which I had NEVER been told all through my policy. FALSE INFORMATION GIVEN TO CLIENTS. Then when telling them about the quote online they said they would only be able to put my renewal quote down by £10. Needless to say I will NOT be renewing with them and I am very disappointed with the service. You would think they would like to keep there customers, I would not recommend privilege to anyone.”

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Posted 10 years ago

“I had to change my vehicle "mid policy" which the company did with no fuss, giving me the refund due on the old policy and there was no pressure to insure my new vehicle with them. Transpired they were once again the best quote through go-compare so I went back to them for my new car.”

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(Car Insurance) - Posted 10 years ago

“I am satisfied with Privilege their quote was reasonable, And i got my certificate and documents by post within a week.”

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(Car Insurance) - Posted 10 years ago

“Sound advice+good price”

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(Car Insurance) - Posted 10 years ago

“Paperwork was quick and easy. Quote was amazing and by comparison the product was as good as anything else that I had looked at. Fortunately I haven't had to make a claim so I can't comment on that process.”

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(Home Insurance) - Posted 10 years ago

Privilege is rated 3.8 based on 594 reviews