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RAC Insurance Reviews

2.2 Rating 1,246 Reviews
29 %
of reviewers recommend RAC Insurance
2.2
Based on 1,246 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult

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RAC Insurance 1 star review on 24th December 2024
Andrew
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 4th December 2024
Usman Darr
RAC Insurance 1 star review on 27th August 2024
Yeb De Jong
RAC Insurance 1 star review on 1st December 2023
John
RAC Insurance 1 star review on 23rd December 2022
Marie Robinson
2
Anonymous
Anonymous  // 01/01/2019
I tried to call them but was told RAC does not do quotes over the phone. I tried to do it online but was told to contact live chat. Live chat told me they cannot do quotes over chat. What is wrong with you???? What happened to customer service??? Why do you hate talking to people so much???
RAC Insurance 1 star review on 27th August 2024
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Posted 10 months ago
Good and easy.
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Posted 10 months ago
terrible insurance company 😡I don’t recommend it to anyone!!they canceled the insurance for no reason!!!they also threaten a fine of 45 pounds!!bottom
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Posted 11 months ago
I have RAC breakdown Recovery, never claimed for recovery in 44 years, I had a burst tyre and called for recovery they asked if the metal rim of the tyre was damaged I said yes, They said if the wheel rim is damaged it's classed as a Road Traffic Accident and that RAC don't recover if your have damage to the wheel rim. It's classed as a Road Traffic Accident. SO NO RECOVERY.
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Posted 1 year ago
Rac offers a good car insurance deal. That's actually the first time I am using them. So far so good, let's see what the renewal offer will be next year.
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Posted 1 year ago
Just had my RAC house insurance renewal. Without any explanation and certainly without us making any claims - ever it has increased from £386 to £ 1752. Rang them not even an apology just said that is what it costs. They have now lost that plus breakdown and car insurance. Hope they think it’s worth it. Charlatans
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Posted 1 year ago
When purchasing a new car I was shocked to find the premium quoted by RAC was three times our previous, despite being for a lower powered car and having been a loyal RAC customer for many years, with 9-year No Claims Discount. It was made clear there would be £45 cancellation fee, which seemed fair enough. Having insured the new car, I contacted RAC to actually cancel the policy to be told that in addition to the cancellation fee all of the additional options (legal insurance, breakdown cover, etc.) had to be paid in full for the year, despite having only used a portion of the policy, with no possibility of transferring any benefits. This may be just how insurance works, but it was not communicated previously and the whole experience felt rigged. I will not use RAC again.
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Posted 1 year ago
RAC is happy to accept our money for decades of NO CLAIM, however the minute we made our FIRST ever claim, they put on their magnifying glasses on and dig into all proofs, including our personal medical records. Finally it was approved and our damaged car was fixed, however the feeling was terrible as RAC has absolutely NO element of trust on their paying customers. Total disbelief and well focused on their own benefits and financial gains. RAC policies are set SO WELL to make us poor at all time and them get rich. I suppose this is the case for all insurance companies, unfortunately. I recommend do your research, pay less cost for premium and expect better customer service.
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Posted 1 year ago
Awful. My renewal is due in 2 weeks. They quoted me 10x. I am fully paid up until end of policy so cancelled my direct debit as I am not renewing. Sent an email with this information. Got a letter today from CEO saying my policy has been cancelled early and there is a cancellation charge! Never again, such an terrible company
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Posted 1 year ago
I had a good experience purchasing my car insurance today. The customer service representative was polite. Respectful answered all my questions and gave me the time to understand everything about my policy.
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Posted 1 year ago
I recently renewed my car insurance with RAC as the price went down considerably. During the process, we moved house and I forgot all about it. On the first day of my insurance, I contacted RAC to give my new address. I thought I’d encounter expensive admin fees, like with most other companies I’ve been with - but not a bit of it. In fact I came of the phone with no admin fees and two quid off my monthly payments. This company are the real deal - give them a try people 👍
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Posted 1 year ago
The RAC CAR INSURANCE QUOTES AFTER GETTING A PRICE WHICH SEEMED REASONABLE WERE HIKED UP IN SOME CASE MASSIVELY AND IT WAS VERY DIFFICULT GETTING A ACEEPTABLE PRICE AS THE FIRST PRICE OFFERED WHEN PROGRESSING MY QUOTE WENT TO A MUCH HIGHER PRICE AND THIS HAPPENED ON A NUMBER OF STRESSFULL TIMES WHEN I TRIED TO GET THE ORIGANAL PRICE QUOTED. WHEN I DID GET A HIGHER PRICE I COULD JUST ABOUT PAY FOR THROUGH EVERY STAGE I HAD TO GET PAST WHAT SEEMED NON STOP EXTRAS TO PUSH MY QUOTED PRICE HIGHER.
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Posted 1 year ago
On online easy all understand and pay
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Posted 1 year ago
They have left us in Spain for a month without our motorhome poor back upon in Europe please don’t go with them, we are still here, they never return your calls
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Posted 1 year ago
What went right? Nothing, it seems that they make the rules up as they go along, they take money for even the simplest of actions, even though the customer does all of the work online and everything their side is automated. Insurance is a legal requirement, RAC insurance use this fact to try and take money at every opportunity, been driving for 32.5 years and this is by far my worst experience, I could go into more detail, just be advised to give them a wide berth, especially if you are on a tight budget. Disgusting behaviour bordering on extortion
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Posted 1 year ago
Very bad experience and I don’t want to go with this company so they update without permission your policy so be careful
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Posted 1 year ago
DO NOT TAKE OUT CAR INSURANCE WITH RAC! Problems from the minute I reported an accident (not my fault). Logged incorrect information with regards to the crash, very minimal communication unless I rang them for updates. Very poor customer service. Avoid at all costs!
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Posted 1 year ago
D0 NOT TAKE OUT POLICY WITH RAC . Good price - but a rip off if any issues . I had RAC car insurance a couple of years ago - in April 2022 i was driving my Wife's car [ as a second driver on her insurance ] when a pheasant flew into the car and dented it - claimed on her insurance [ Aviva ] and had no problems at all . I foolishly decided to inform my insurer [ RAC ] of the above incase of small print about full disclosure etc - they then charged me £105 - i was told it was admin charge plus higher risk ..... CRAZY - I HAVE NOT HAD AN ACCIDENT FOR 20 YEARS .... and how am i a higher risk because a pheasant flys into the car ???? AND , I did NOT claim from the RAC ! NOTE , Aviva put my Wife's policy up by £35 at renewal . Well done Aviva - RAC , YOU ARE A DISGRACE . Don't touch this company with a very long barge pole .
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Posted 1 year ago
RIPPED OFF by RAC CAR INSURANCE BIG TIME take this as a warning and don't touch this company not even with a barge pole. insured my car for xx£ but than purchased another car. conacted rac to transfer insurance to new car and got robbed blind by these thief's as the doubled the price. if I had cancelled an excess fee was applicable. on comparison sites online I could have had same type of insurance £150.00 cheaper. thief's, crooked, rip-off artist does not do this kind of stealing theft justice. SHAME on you RAC THIEFS
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Posted 1 year ago
Rude unhelpful a complete Con they wanted to put my insurance up £130 a year so I went with another company when I informed RAC they told me to pay £75 to leave.
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Posted 1 year ago
RAC Insurance is rated 2.2 based on 1,246 reviews