Sheilas’ Wheels Reviews

Name: Sheilas’ Wheels
Rating: 3.40

3.4 Rating 1,016 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

Questions

Metrics

3.4

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Sheilas’ Wheels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sheilas’ Wheels 1 star review on 11th July 2024

John Aitchison

Sheilas’ Wheels 1 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had home emergency cover with these clowns and they think that the " emergency plumber " arrived 30 hrs later was acceptable hence causing more damage to my ceiling due to water leaking then taking no action against there "contracted emergency plumber "even though the plumber told me that there was no one available as the European cup final was on”

Helpful Report

Posted 4 years ago

“Tried to login to my account and view car insurance documents for weeks and it doesn’t work There’s a message saying oops they have a problem. Try calling and waste all your minutes, after over 20 minutes on 2 occasions i have still had no one answer, sent email and had no response. I will be moving even if there is a fee. They were ok, I’ve been with them for several years. I had one incident when a car went into the back of me, they were also with ESURE who Sheila’s wheels is, and the car was repaired with a curtesy car provided. But what’s going on? When you cant access your documents or speak to any one.”

Helpful Report

Posted 4 years ago

“Whilst I was reversing out of my drive marked with the red asterix on my first photo and after checking all mirrors and blind spots, a 3rd party vehicle has turned left off the main road marked with the yellow asterix just as I was finishing my maneuver and they have caused an obstruction resulting in a small collision of our vehicles. There is even CCTV showing that this 3rd party did not stop to check before she turned left she just pulled straight in. Sheila's Wheels however have said that because I'm reversing I'm fully at fault as that's basically how it goes. I'm appalled by this decision when as this photo clearly shows, there are 2 separate roads and the 3rd party did not stop before continuing to do a left turn without looking. My second photo shows via the yellow arrow, the road I was already reversed out onto and the red asterix shows where they did a left turn to enter a new road and they did this without stopping to check it was clear first resulting in causing an obstruction which should have and could have been avoided. Appalling decision and completely incorrect when the 3rd party is clearly at fault. Had a cyclist been coming up the side road marked by the yellow arrow then the 3rd party would have caused an accident and injury by her actions. Do NOT insure with this Company.”

Helpful Report

Posted 4 years ago

“Don't buy they are rip off and appalling customer service, things like they will refuse to give you no claim bonus document if you don't renew with them.AVOID.”

Helpful Report

Posted 4 years ago

“Terrible customer care! The website barely works so wait 40 mins to eventually speak to someone to sort out NCD (whilst the recording says how important my call is). Eventually get through and it turns out that they refuse to honour my 12 years NCD even though my last policy was with them and when I cancelled it to go into a company car I was told that if I returned to them they would keep my NCD open. Apparently I was I month over their allowed gap between insurances (their own policy) so zero NCD and an extra £40 + to pay. I will not be renewing with these people again ever so be careful as they are not to be trusted.”

Helpful Report

Posted 4 years ago

“Bad customer care”

Helpful Report

Posted 4 years ago

“After being with them for around four years wanted to cancel my policy and direct debit. Ring and spoke to them about the cancelation and been charged 9.58. Day after i been charged 94.17 my normal direct debit for insurance and when i ring them back they say that this direct debit is a charge for my cancelation aswell. I was not informed about it when i was on the call to cancel policy about monthly direct debit charge for cancelation of policy. Be careful with this company, fishy”

Helpful Report

Posted 4 years ago

“Don’t buy insurance from them they will rip you off.”

Helpful Report

Posted 4 years ago

“If I could give this company 0 stars I would. I have insured with them for the last few years with no issues, however they had a system error and they took just over £1600 out of my account and then cancelled my policy. It has been over 3 weeks and after calling them numerous amounts of times I keep getting told that the money will be in my account in 3 days, however still no sign of the money. So I am left £1600 out of pocket and no car insurance…”

Helpful Report

Posted 4 years ago

“Poor customer service! Very expensive admin fee when simply changing address. Wasn’t clearly made clear. Will never use again. Charging extreme amounts of money for simply changing an address is not acceptable, especially during lockdown with little or no car use.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Bad customer service, charging fee for cancellation.”

Helpful Report

Posted 4 years ago

“Charged £26 for a number plate change. Wouldn’t let me change in the app. Although they have a function for this. Made me ring up. On hold for 30 mins. Just to get the £26 pounds out of me. All the good insurance companies made plate changes free years ago! LV, Admiral. All free! Reading below they really take advantage of peoples changes in circumstances. Not a nice company. Took off auto renew. Won’t be coming back”

Helpful Report

Posted 4 years ago

“would not recommend!!! I found out they were changing me 3 times the standard amount and without breakdown cover. GO WITH ANOTHER COMPANY!!”

Helpful Report

Posted 4 years ago

“Terrible. Scam. Make you call them to cancel - but don't answer the phone. I called 9 times and was on hold for 40 minutes each time. Nobody answered. Then they charged me a 3 month penalty because I didn't get through and sent my debt to a debt collection agency. Furious and will be complaining to the FCA.”

Helpful Report

Posted 4 years ago

“Been with them for 3 months and already can’t wait for my policy year to be over and be able to change. They have a live chat system on their website that is useless as they can’t do anything for you. Then you ring them up and are on hold for 40 minutes to change your address and be told there’s a £26 admin fee for any change you make? Absolute rip off. Fair enough if I’m changing my car but just changing my address seems ridiculous. Woman was rude and sheilas wheels is just a knock off esure”

Helpful Report

Posted 4 years ago

“All good until you need to make a claim! Our car was stolen and we were treated appallingly by this company. They eventually paid out but they treated us like the criminals for weeks trying everything to avoid paying out. They would not accept CCTV evidence and statements from our neighbours (who are in the police!) and delayed the whole process by weeks, leaving us without a vehicle for a long time and massively stressed and inconvenienced. AVOID and if you have to pay a bit extra for better service, I'd highly recommend doing so.”

Helpful Report

Posted 4 years ago

“DO NOT GO WITH SHEILAS WHEELS I took out insurance I revived very bad customer service the customer service rep was slurring his words I told them I wanted to cancel because of this they then went and kept my policy open said I didn’t say I wanted to cancel then charged me an extra 200 pounds then 118 pounds they even sent me an emails saying I understand you want to cancel but that’s not enough they refused to pass me to a manger 7 times now my credit file it bad I told them that it was a different complaint and not about “Jubber” slurring his words it was about you lot charging me and they still continued to not put me onto a manger very frustrating experience this has put me out of pocket, this was all about auto renewal to start with don’t even waste your time calling them the staff are very untrained they keep giving me different figures that I owe fully ruined Christmas”

Helpful Report

Posted 4 years ago

“If I could go back in time and slap my phone out of my hand when I was signing up to this company I would do so in a heartbeat. What a horrible experience.”

Helpful Report

Posted 4 years ago

“I discovered water in my loft and called the 24hr emergency cover to find a leaking roof in pouring rain was not covered! I contacted Sheila's Wheels and spoke to Mercia. She was intent on disuading me from making a claim stressing that my premiums would rise and it would cost be £125 and that was if it was actually storm damage. She told me they wouldn't be able to turn out a roofer just an assessor. As I was expressing my annoyance we were disconnected. I think she hung up on me. I'll never prove it but she certainly didn't call me back. She did send me an email falsely stating my excess was £225. Again, I felt to dissuade me from claiming. I complained on Facebook. Three days later a Simon Law called. He apologised for Mercer after having heard the phone call recording and felt she lacked empathy and needed speaking to. Although he was sympathetic nothing was done regarding my leaking roof after 3 days of pouring rain and he was keen to tell he had examined the storm records and nothing was recorded in the last two weeks to constitute a claim. It never occurred to him the damage might have been caused long before. I hadn't been in the loft since September. I got a roofer and resolved the issue at my own expense after 4 days of torrential rain. With Sheilas wheels you might as well not be insured. They did nothing but try to put me off claiming!”

Helpful Report

Posted 4 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

Helpful Report

Posted 4 years ago

Sheilas’ Wheels is rated 3.4 based on 1,016 reviews