Name: Sheilas’ Wheels
Rating: 3.41

“Cancellation of policy for no reason, also unable to reason with.”

Posted 4 years ago

“Unable to contact via phone or email was cut off 3 times tried useless chat line pathetic company par for the course these days”

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Posted 4 years ago

“Jumped learners inssunce from £500 to £2500 when passed the licence. Like it was more likely to crash after getting a licence. Joke of a coma pat. AVOID AT ALL COST!!”

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Posted 4 years ago

“STAY AWAY FROM THEM”

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Posted 4 years ago

“HORRIBLE SERVICE, HORRIBLE COMPANY. (Please consider my review as 0 star not 1 star). I've advised them that I've been involved into an accident which wasn't my fault and they raised my annual insurance payment of £1600 more? What a ridiculous company is that? I would never recommend them to anyone!”

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Posted 4 years ago

“HI I had taken insurance with Sheila's wheel in 2016 , I came from Tesco insurance with 5 years no claim bonus , use to pay £480 a year on comprehensive and 2019 increased with no reason to £790 and January 2020 an idiot with a BMW stopped suddenly to let another go through I bumped into his back , just a scratch , i called the police , took pics , reported it to Sheila and was told there was no claim made we leave it open for 3 months if no claim we close it , how naïve, case never been closed, not even a letter sent the end of October 20 , 7 years no claim lost , price £1065 and when called they said they are sorry , rip off , get a better deal from others not misleading companies , just the hypes Sheila you are a disappointment , shame”

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Posted 4 years ago

“DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip!”

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Posted 4 years ago

“DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip!”

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Posted 4 years ago

“I've been with this company for 5 years with no claims or incidents, and spoke to them this evening to substitute my vehicle. They have been insuring a 4.8 V8 Porsche, but will now not accept an old Land Rover, because it's too old .... U N B E L I E V A B L E. So, that will stay with the company it's with, and if I ever get a vehicle which is acceptable to them .... guess who won't be getting my business. Oh ... and my wife and sons will be moving away too. Nice one, Sheilas' Wheels, you sure know how to run a business.”

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Posted 4 years ago

“I've been with this company for 5 years with no claims or incidents, and spoke to them this evening to substitute my vehicle. They have been insuring a 4.8 V8 Porsche, but will now not accept an old Land Rover, because it's too old .... U N B E L I E V A B L E. So, that will stay with the company it's with, and if I ever get a vehicle which is acceptable to them .... guess who won't be getting my business. Oh ... and my wife and sons will be moving away too. Nice one, Sheilas' Wheels, you sure know how to run a business.”

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Posted 4 years ago

“No help with coverage details after I took out the policy. Found out their monthly payments are covered by esure the next cheapest on the web site. Customer service sucks had my policy two weeks called them and they hung up on me . Called back to complain and cancel my policy. They owe me forty pounds which they haven't sent after a month.”

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Posted 4 years ago

“I took insurance no problem. I scrapped the car just before the policy ended. They AUTO RENEWED the policy. I have numerous insurance payments going from my account, so didn't notice. A few months later I spotted it so stopped. They then charge a SCANDALOUS cancellation fee and threaten my credit score. I lost £250 altogether. I will never use again and suggest you avoid. PLEASE NOTE they renewed a car not in my name and no TAX/MOT.”

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Posted 4 years ago

“They AUTO RENEW your policy. It cost me a couple of hundred pounds for a scrapped car the year after my original policy. BEWARE.”

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Posted 4 years ago

“Utter useless company. My car was hit whilst stationary. I sourced CCTV for evidence and they couldn’t be bothered to follow it up. W**kers”

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Posted 4 years ago

“You’ve way over charged me, your impossible to get in touch with to talk about it, I’m 55 and I don’t know how to work a computer, you’ve ripped me right OFF.!!!”

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(Home Insurance) - Posted 4 years ago

“Signed up for Sheila’s wheels with auto renewal to make things easier. Next year needed to change the credit card details can't be done online so must phone. When you finally get through to the customer services you are told you must be transferred to the accounts Department to change the credit card details. Then after further 20 minutes on hold it turned out I was at renewals. If they changed the credit card details they would have to do it from today and not from the expiry date a month later. I've now switched to Aviva who were £40 cheaper. Beyond belief that a company cannot allow you to change the credit card details online. They won't be seeing me again”

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Posted 4 years ago

“Wouldn’t even give this company a one star rating absolutely shocking company”

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Posted 4 years ago

“Customers beware!!! I have had the biggest shock of my life when I received my car Policy Renewal baring an old number plate which I changed to a personalised one. For 5 years Sheila’s Wheels have continuously renewed and charged WITHOUT CONSENT nor sending documents reminders or emails, just happy to take your money and ask no questions. So Beware if you are on automatic renewal and have changed insurance providers for your car and were insured with Sheila’s Wheels Check that you’ve not been done the way I’ve been done. Shame on you”

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Posted 4 years ago

“Been on web chat / phone for the last 4 hours and still cant get through, shocking service why not just offer call back? Web chat keeps crashing. How can I amend my policy when I cant communicate with you?”

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Posted 4 years ago

“So today I have been charged to cancel a policy (one which would not even have come into effect for another 23 days!). Not only that, but I needed to cancel the policy because I had inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day and age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple and painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I had initially marked this review as 2* (Poor), but having typed this and now I have come to realise how disappointed I am about this, I will be downgrading this to 1* (Bad) before I post. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless, and held someone on the phone for an hour or more - making an extreme nuisance of myself. The sad irony of it all is that that wouldn't have cost me any ridiculous admin fee (regardless of the actual time of the staff). Unethical practices. They ought to feel utterly ashamed of themselves.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Sheilas’ Wheels Reviews