Name: Sheilas’ Wheels
Rating: 3.41

“I got an sms today. Informing me that my premium has gone up. I called - held on for 45 minutes. Was told a claim from November 2019, when someone drove into us, which was closed in March 2020 due to no third party claim, was re-opened on 16 September 2020. TWO MONTHS AGO. No call, discussion, no correspondence, BUT premium DOUBLED and a text to tell me. Unhelpful. Unacceptable. Appalling”

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Posted 4 years ago

“Cancellation of policy for no reason, also unable to reason with.”

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Posted 4 years ago

“Unable to contact via phone or email was cut off 3 times tried useless chat line pathetic company par for the course these days”

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Posted 4 years ago

“Jumped learners inssunce from £500 to £2500 when passed the licence. Like it was more likely to crash after getting a licence. Joke of a coma pat. AVOID AT ALL COST!!”

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Posted 4 years ago

“STAY AWAY FROM THEM”

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Posted 4 years ago

“HORRIBLE SERVICE, HORRIBLE COMPANY. (Please consider my review as 0 star not 1 star). I've advised them that I've been involved into an accident which wasn't my fault and they raised my annual insurance payment of £1600 more? What a ridiculous company is that? I would never recommend them to anyone!”

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Posted 4 years ago

“HI I had taken insurance with Sheila's wheel in 2016 , I came from Tesco insurance with 5 years no claim bonus , use to pay £480 a year on comprehensive and 2019 increased with no reason to £790 and January 2020 an idiot with a BMW stopped suddenly to let another go through I bumped into his back , just a scratch , i called the police , took pics , reported it to Sheila and was told there was no claim made we leave it open for 3 months if no claim we close it , how naïve, case never been closed, not even a letter sent the end of October 20 , 7 years no claim lost , price £1065 and when called they said they are sorry , rip off , get a better deal from others not misleading companies , just the hypes Sheila you are a disappointment , shame”

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Posted 4 years ago

“DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip!”

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Posted 4 years ago

“DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip!”

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Posted 4 years ago

“I've been with this company for 5 years with no claims or incidents, and spoke to them this evening to substitute my vehicle. They have been insuring a 4.8 V8 Porsche, but will now not accept an old Land Rover, because it's too old .... U N B E L I E V A B L E. So, that will stay with the company it's with, and if I ever get a vehicle which is acceptable to them .... guess who won't be getting my business. Oh ... and my wife and sons will be moving away too. Nice one, Sheilas' Wheels, you sure know how to run a business.”

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Posted 4 years ago

“I've been with this company for 5 years with no claims or incidents, and spoke to them this evening to substitute my vehicle. They have been insuring a 4.8 V8 Porsche, but will now not accept an old Land Rover, because it's too old .... U N B E L I E V A B L E. So, that will stay with the company it's with, and if I ever get a vehicle which is acceptable to them .... guess who won't be getting my business. Oh ... and my wife and sons will be moving away too. Nice one, Sheilas' Wheels, you sure know how to run a business.”

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Posted 4 years ago

“No help with coverage details after I took out the policy. Found out their monthly payments are covered by esure the next cheapest on the web site. Customer service sucks had my policy two weeks called them and they hung up on me . Called back to complain and cancel my policy. They owe me forty pounds which they haven't sent after a month.”

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Posted 4 years ago

“I took insurance no problem. I scrapped the car just before the policy ended. They AUTO RENEWED the policy. I have numerous insurance payments going from my account, so didn't notice. A few months later I spotted it so stopped. They then charge a SCANDALOUS cancellation fee and threaten my credit score. I lost £250 altogether. I will never use again and suggest you avoid. PLEASE NOTE they renewed a car not in my name and no TAX/MOT.”

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Posted 4 years ago

“They AUTO RENEW your policy. It cost me a couple of hundred pounds for a scrapped car the year after my original policy. BEWARE.”

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Posted 4 years ago

“Utter useless company. My car was hit whilst stationary. I sourced CCTV for evidence and they couldn’t be bothered to follow it up. W**kers”

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Posted 4 years ago

“You’ve way over charged me, your impossible to get in touch with to talk about it, I’m 55 and I don’t know how to work a computer, you’ve ripped me right OFF.!!!”

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(Home Insurance) - Posted 5 years ago

“Signed up for Sheila’s wheels with auto renewal to make things easier. Next year needed to change the credit card details can't be done online so must phone. When you finally get through to the customer services you are told you must be transferred to the accounts Department to change the credit card details. Then after further 20 minutes on hold it turned out I was at renewals. If they changed the credit card details they would have to do it from today and not from the expiry date a month later. I've now switched to Aviva who were £40 cheaper. Beyond belief that a company cannot allow you to change the credit card details online. They won't be seeing me again”

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Posted 5 years ago

“Wouldn’t even give this company a one star rating absolutely shocking company”

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Posted 5 years ago

“Customers beware!!! I have had the biggest shock of my life when I received my car Policy Renewal baring an old number plate which I changed to a personalised one. For 5 years Sheila’s Wheels have continuously renewed and charged WITHOUT CONSENT nor sending documents reminders or emails, just happy to take your money and ask no questions. So Beware if you are on automatic renewal and have changed insurance providers for your car and were insured with Sheila’s Wheels Check that you’ve not been done the way I’ve been done. Shame on you”

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Posted 5 years ago

“Been on web chat / phone for the last 4 hours and still cant get through, shocking service why not just offer call back? Web chat keeps crashing. How can I amend my policy when I cant communicate with you?”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Sheilas’ Wheels Reviews