Name: Sheilas’ Wheels
Rating: 3.41

“So today I have been charged to cancel a policy (one which would not even have come into effect for another 23 days!). Not only that, but I needed to cancel the policy because I had inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day and age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple and painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I had initially marked this review as 2* (Poor), but having typed this and now I have come to realise how disappointed I am about this, I will be downgrading this to 1* (Bad) before I post. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless, and held someone on the phone for an hour or more - making an extreme nuisance of myself. The sad irony of it all is that that wouldn't have cost me any ridiculous admin fee (regardless of the actual time of the staff). Unethical practices. They ought to feel utterly ashamed of themselves.”

Helpful Report

Posted 5 years ago

“So today I have been charged to cancel a policy (one which would not even have come into effect for another 23 days!). Not only that, but I needed to cancel the policy because I had inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day and age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple and painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I had initially marked this review as 2* (Poor), but having typed this and now I have come to realise how disappointed I am about this, I will be downgrading this to 1* (Bad) before I post. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless, and held someone on the phone for an hour or more - making an extreme nuisance of myself. The sad irony of it all is that that wouldn't have cost me any ridiculous admin fee (regardless of the actual time of the staff). Unethical practices. They ought to feel utterly ashamed of themselves.”

Helpful Report

Posted 5 years ago

“Had an accident which is non fault. Then i have to pay £500 for excess fee to repair my car. normally it paid by the fault person insurance company. spoke to one of shiela insurance representative. ask him why i have to pay and why cant the company can pay and get it refunded from my behalf. they simply said they cant do it. absolutely rip off. dont go again to this company.”

Helpful Report

Posted 5 years ago

“No due process is carry out in making decision”

Helpful Report

Posted 5 years ago

“They cancelled my insurance Without telling me because I didn’t send the address information by the 3rd of Feb but I did and they still cancelled me and when I asked to speak to the manager they back Peddled and said they can’t do anything without it.there for my insurance has gone up on monthly instalments because of there error”

Helpful Report

Posted 5 years ago

“Sheila’s wheels and ESURE are the same company, however they do not let you know that when you are trawling comparison websites. I wanted to leave ESURE and was lured in with Sheila’s wheels cheap deal, they somehow altered my information differently to what I put in the comparison site and this increased my insurance by nearly £500. I am caught in a bind and can’t leave and they are bleeding me monthly and I cannot leave. They are SCAMMERS! Take your time when on these comparison sites, better to call in than purchase online as they use scrupulous tactics to keep you as a customer. THIEVES!!! After this year I shall sever all ties with this crook company they are awful!!!! Sometimes don’t be fooled by the cheap deal it ends up costing you more.”

Helpful Report

Posted 5 years ago

“I made a claim and I was told I have to wait for the garage to pick my car and drop off a curtesy car . I had to call suggested garage to see when they are due to find out that they are fully booked and it would be the end of week . Called back sheilas wheels and the lady who answered was really polite and helpful and advised me that as per policy we have to wait for garage instruction and only 48 hours after if garage still hasn’t locked my car they might help. And she did leave a note on my file for .Called after48 hours spoke to a guy who could t care less and I ended up asking him to read my note and then he put me on hold for 20 minutes to tell me I have to wait for garage and when I tried to explain his colleague assured me that I would have a car he stopped me and said no she didn’t . I hang up and called to speak to someone else she was helpful and asked enterprise to contact me within 1 hour , but then enterprise said they don’t have any car . Had to call back for the 3rd time in 39 min I have to admit person who spoke to me was really calm and polite he contact enterprise and got back to me that they can’t deliver a car but then he offered to reimburse any taxi cost I have ,due to children school . Let’s hope they do . I can’t comment on their garage yet but so far they weren’t the best over the phone.”

Helpful Report

Posted 5 years ago

“If I could give this disgusting, useless company one star then I would. No accountability, terrible customer service (especially after they have your money). Do not go near with a barge pole..”

Helpful Report

Posted 5 years ago

“You want me to write a review on legal robbery?dont make me laugh.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Awful awful company. Didn't bother informing me of a claim against me and a payout. Then continued to take money from me after I had changed to a different provider and denied they had done anything wrong. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

Helpful Report

Posted 5 years ago

“I rated one star as you cannot give zero - which is the rating this "company" should get. They are super easy when it comes to buying insurance, setting up a dd and taking payments from you. The real "fun" starts when you make a claim. They treat you like an enemy, are impolite, you get transferred from one person to another (IF you manage to get in touch) and every person you talk to only tries to get money from you and NOT HELP you, their complaints procedure is a total mess and the whole team doesn't know what they are doing there and how to treat customers (!). They are not interested who is at fault for the accident, they just want you to give up and close the claim, they are not interested in any details, it's just their job to take money from you and when you start asking uncomfortable questions they either give you incorrect information, try to get rid of you or stop responding. That's the worst customer service ever. I will never recommend them! My claim has been there almost half a year and now I am going to take legal steps as this company is RIDICULOUS. I DO NOT RECOMMEND - please avoid them !”

Helpful Report

Posted 5 years ago

“So rubbish company. Long waiting phone lines. staff member over the phone was very rude. Make sure guys they are charging money for change of address.”

Helpful Report

Posted 5 years ago

“Incompetent. Lack of communication between departments. When I left, I never received up to date no claims bonus despite numerous requests. Paperwork for accident sent to an address I’d never lived at. Just awful - look elsewhere!!”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS!!!! I called to cancel my auto renewal as they increased my price by 25% and I was able to get a quote 30% cheaper, they tried to convince me to stay and when I said (after holding for 17 minutes) I needed to return and please can they just cancel my auto renewal, they just hung up!!! Thankfully I never made a claim from them as just cancelling was a headache!”

Helpful Report

Posted 5 years ago

“They hi jacked my enquiry, on go compere, never mentioned that they were sheilas wheels, makes you feel a bit apprehensive about dealing with people who adopt such tactics !!!”

Helpful Report

Posted 5 years ago

“Rubbish company, unhelpful, I’m them customer since 2013, insuring 2 cars and I need curtesy car after accident (not my fault) which they provided and I wasn’t happy with it. I been told they can’t change that even I don’t feel safe and comfortable driving. I will not recommend to anyone. They are good only to take the money, not helpful.”

Helpful Report

Posted 5 years ago

“I have noticed in the reviews that any good ones are one liners only which makes me wonder who wrights them? My experience after having my lovely car stolen was terrible .Apart from firstly being made to feel as if the theft was my fault it has been six weeks and still no result . I am still having to pay the finance and insurance on the car and cannot afford to get a replacement which severally hampers my work and social life. Rubbish company with absolutely no sympathy or understanding of their customers hardship”

Helpful Report

Posted 5 years ago

“Providing my proof of no claims was a problem and all they had to do was check l had already given them the information”

Helpful Report

(Car Insurance) - Posted 5 years ago

“On my application to Sheilas' Wheels/Esure I declared I had a medical condition and that the DVLA was aware with no restrictions on my driving - like I've always done in the past with other car insurers. I received my policy schedule that stated I didn't have any medical condition, which was factually incorrect and not something I'd declared. I told Sheilas' Wheels/Esure that there was a mistake on the policy schedule they should correct. I then received a letter advising me to call them - they wanted to know what my medical condition was as this was new information that hadn't been declared (it wasn't new, I had declared it on my application - DVLA aware with no restrictions). On the phone I was told that I needed to tell them what my medical condition was, I refused as I had been honest with them in my application, they had then sent me a factually incorrect policy schedule and no more needed to be said. They told me if I didn't tell them the exact medical condition, they'd have to cancel my insurance. If I'd have my insurance cancelled once, I knew it'd affect me forever whenever I had to take out insurance in future, raising my premium, so I had no choice but to tell them I had a mental health condition (anxiety/depression). They told me it wouldn't affect my insurance premium in future, all lies of course. I have been pressured into declaring something that does not affect my driving and does not make me any more of a risk. If anything, I'm a more careful driver and avoid taking risks. I feel I've paid a penalty for being honest and now they and other insurers see me as a risk whenever taking out insurance, though they may tell you otherwise. Avoid Esure/Sheilas' Wheels...”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Sheilas’ Wheels Reviews