Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

Company Reviews

Questions

Metrics

3.5

Based on 553 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Write Your review

Tell us how Sure Thing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to fill in application. Clear and to the point.. All questions answered . Hole experience good. Reasonable priced cover.”

Helpful Report

Posted 6 years ago

Hi, many thanks for taking the time to leave your kind comments. We're delighted with your feedback as this is exactly the kind of experience we look to provide through our online quote & buy journey. Safe driving ahead! Jonathan.

Posted 6 years ago

“Great price for renewal.”

Helpful Report

Posted 6 years ago

Hi, thanks for the five star rating. We're delighted to hear we've been able to offer a competitive price for the renewal of your car insurance this year. We wish you a safe year of driving ahead! Take care, Jonathan.

Posted 6 years ago

“Easy to arrange”

Helpful Report

Posted 6 years ago

Thank you for your kind comments. We're really pleased to hear of your experience in joining Sure Thing! Safe driving, Jonathan.

Posted 6 years ago

“Really easy to get my insurance”

Helpful Report

Posted 6 years ago

Thanks for the five star feedback. Safe driving, Jonathan.

Posted 6 years ago

“In the past had two very unfortunate experiences with two Insurers/Call centres so it was a pleasure to do business with SURE THING - they were very helpful indeed and I felt they genuinely wanted to help me through the minefield which is the purchasing of Car Insurance.”

Helpful Report

Posted 6 years ago

Hi, thanks for taking the time to tell us of your positive experience in joining Sure Thing! We hope you have a safe year of driving ahead. Your feedback is greatly appreciated. Take care, Jonathan.

Posted 6 years ago

“Insurance is fine however the pay monthly cost was over the top. Apr was excessive so mutch so that I decided to pay it outright.”

Helpful Report

Posted 6 years ago

Hi, thanks for the four star rating. We take all feedback on board and will use your comments when assessing our interest rate in the future. We appreciate your business and wish you a safe year of driving ahead. Take care, Jonathan.

Posted 6 years ago

“They outsource everything and there is no "one stop place" to get a direct response ...avoid this place like the plague”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry to see you feel this way. This isn't the kind of service we aim to offer and would appreciate if you would give us the opportunity to resolve your concerns. If you could please get in touch via email on feedback@surething.co.uk with your policy details, we can look into this for you. Apologies, Jonathan.

Posted 6 years ago

“Provided a quick and easy online service”

Helpful Report

Posted 6 years ago

Thanks for the feedback. We're pleased with your comments, have a safe year of driving ahead! Jonathan.

Posted 6 years ago

“It was so easy to insure my car and the operative I spoke to was do helpful and informative.”

Helpful Report

Posted 6 years ago

Hi John, we're delighted to hear of your positive experience in joining Sure Thing! We'll be sure to pass on your kind comments to the member of our customer service team. Thanks, Jonathan.

Posted 6 years ago

“Excellent service, easy to use website, great prices”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave your comments. Your feedback is invaluable to us and we're very much appreciative of this. Take care, Jonathan.

Posted 6 years ago

“arranging insurance was okay but received 2 identical letters from you saying you were having problems contacting me but on phoning mid afternoon was told office was closed which was contrary to opening hours. Managed to phone Thursday am but had difficult understanding Indian customer services man. Not at all satisfactory.”

Helpful Report

Posted 6 years ago

Hi there, we're sorry to see you feel this way. I'm afraid it sounds like you've attempted to make contact with our office during one of two fire alarm incidents we unfortunately occurred in the last ten days. We can only apologise for this and would like the opportunity to look into any concerns you have regarding your policy or experience with us. Can you please get in touch via email on feedback@surething.co.uk? We hope to hear from you soon. Regards, Jonathan.

Posted 6 years ago

“I would certainly recommend Sure Thing Insurance. Although I am paying about the same price as with my last company this included buying the recommended dash cam and other add ons such as a hire car etc which my other policy did not include. The customer services were very helpful and it all went smoothly.”

Helpful Report

Posted 6 years ago

Hi, thanks for the feedback. We're really pleased to see we've been able to offer you more value for similar cost to what you previously paid. We wish you a safe year of driving ahead! Take care, Jonathan.

Posted 6 years ago

“it takes an average of 12 minutes for them to answer the phone and after giving so much details you will be passed on again to another individual who knows nothing of what's going on. I cancelled my claim but their partners still kept on ringing and unaware of what's happening. Having an RTA is a headache and having Sure Thing insurance adds another headache. They should give a box of ibuprofen for their clients as part of their welcome pack”

Helpful Report

Posted 6 years ago

Hi Alex, I'm really sorry to hear of your experience. This isn't the kind of service we aim to offer especially if you have been involved in a road traffic incident. If there is anything we can do for you please don't hesitate to get in touch via email on feedback@surething.co.uk. We hope to hear from you soon. Apologies, Jonathan.

Posted 6 years ago

“Lovely people”

Helpful Report

Posted 6 years ago

Thank you for the kind comment and five star rating. We wish you all the best in the future! Safe driving, Jonathan.

Posted 6 years ago

“I have 9 years no cliams bonus which means I have never made a claim on my insurance. As a third party hit me 2013 and when receiving confirmation of no cliams bonus. It stated this accident and I occurred a £30 charge. I thing this is ridiculous and I should not have been charged this.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to see you feel this way. I appreciate the incident you were charged our administration fee to add on was a non fault claim but it's vital we hold the correct claims history on the policy. We will be sure to take your feedback on board as we're always looking at ways to improve the service we offer. Once again, I apologise for the inconvenience caused. Take care, Jonathan.

Posted 6 years ago

“Quick and easy to arrange, helpful friendly call centre staff”

Helpful Report

Posted 6 years ago

Hi Andrea, we're really pleased to hear of your positive experience since joining Sure Thing! We wish you a year of safe driving ahead, Jonathan.

Posted 6 years ago

“Quick service nice and easy to talk to thanks sure thing”

Helpful Report

Posted 6 years ago

Hi there Neil, thanks for taking the time to leave another review. We're pleased you gave our customer service team the opportunity to resolve any concerns you had. If there is anything we can do for you in the future, please don't hesitate to get in touch again. Safe driving ahead, Jonathan.

Posted 6 years ago

“Constantly emailing Now I have some dodgy loan company taking on the monthly payments Got quoted 240 now paying 400 wish I didn't bother but I'll stick it out till next year then I'll bin this crock”

Helpful Report

Posted 6 years ago

Hi Neil, I apologise you feel this way. We work with Premium Credit Ltd to give our customers the ability to pay their policies monthly, instead of just annually. I've passed your details onto a member of customer service team who will hope to make contact with you via telephone today to discuss your concerns. We hope to make contact with you as soon as possible. Thanks, Jonathan.

Posted 6 years ago

“Cheaper than most and good inclusive cover.”

Helpful Report

Posted 6 years ago

Hi there, thanks for the four star feedback. We hope we were able to save you some money this year whilst offering a better policy at the same time. Take care, Jonathan.

Posted 6 years ago

“Phone call took a long time going through details for the insurance but very necessary and thorough. Person spoken to was very polite and helpful.”

Helpful Report

Posted 6 years ago

Thanks for the kind feedback. I apologise the telephone call you had with us to arrange your policy took longer than expected but we do appreciate your patience and wish you a safe year of driving ahead! Regards, Jonathan.

Posted 6 years ago

Sure Thing is rated 3.5 based on 553 reviews