Sure Thing Reviews

Name: Sure Thing
Rating: 3.47

3.5 Rating 554 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 554 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service provided by an experienced sales agent, who directed me to the right policy for my needs which still gave me more cover than my previous insurers and still SAVED me MORE THAN £200 a year as well!!”

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Posted 10 years ago

“Great value for money. Very polite when I called to discuss my recent policy”

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Posted 10 years ago

Hi there, we're thrilled you're happy with the service received during your recent telephone conversation with our customer service team. Thanks, Jonathan.

Posted 9 years ago

“It was so simple”

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Posted 10 years ago

Hi, we aim to offer a simple and hassle free purchase process so seeing your feedback is fantastic. We wish you a safe year of driving ahead! Thanks, Jonathan.

Posted 9 years ago

“Easy and hassle free ! loads of communication couldn't fault the process in any way !”

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Posted 10 years ago

Hi, we're really pleased with your comments. We wish you a safe year of driving! Thanks, Jonathan.

Posted 9 years ago

“Excellent service.”

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Posted 10 years ago

Hi, thanks for the five star rating. We appreciate your feedback. Jonathan.

Posted 9 years ago

“I can see how you get 5 stars to start but if you have been with them for 5 or 6 months you wouldn't get 5 stars shocking missed payment told extra 20 fair enough cancel due to not being offered another quote until payment after been made to swap car over. Shocking avoid like the plague as cheap to start but soon mounts up”

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Posted 10 years ago

Hi Leigh, thanks for the feedback. I'm sorry to see you feel this way. If there is anything we can do for you please forward your details onto feedback@surething.co.uk and we will make contact with you. Thanks, Jonathan.

Posted 10 years ago

“very good sevicre”

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Posted 10 years ago

Hi, thanks for the review. We're delighted to see you've had a good experience since joining Sure Thing! Have a safe year of driving. Jonathan.

Posted 10 years ago

“the best comunication and very profesional.”

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Posted 10 years ago

Hi, thanks for the feedback and five star rating! Jonathan.

Posted 10 years ago

“They gave the best quote, but the cover was pretty basic, they were quite persistent in telling me that only the named drivers would be able to claim for personal injury if involved in an accident, not the passengers,”

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Posted 10 years ago

“Missed a direct debit whilst on holiday. The company tried to take again but also took £20 penalty charge. I wasnt aware of this”

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Posted 10 years ago

Hi Kevin, we're sorry you were unaware of this charge. We work with a finance provider called Premium Credit Ltd which is explained during the quote & buy process online but I appreciate you may have missed this section during the application. If there is anything we can do for your please send your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 10 years ago

“Easy to use,very competitive”

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Posted 10 years ago

Hi, thanks for the five star score. We're pleased to see we were able to offer you a competitive price for your car insurance this year. Have a safe year of driving! Thanks again, Jonathan.

Posted 10 years ago

“Really quick to sort out when needed to amend policy.”

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Posted 10 years ago

Hi, thanks for the review. We're pleased with the feedback. Have a safe year of driving! Jonathan.

Posted 10 years ago

“Really quick to sort out when needed to amend policy.”

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Posted 10 years ago

Hi, thanks for the five star rating! We're pleased with your feedback. Jonathan.

Posted 10 years ago

“Very easy to change my insurance over from Aviva whose customer service was awful.”

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Posted 10 years ago

Hi David, thanks for the feedback. We wish you a safe year of driving! Jonathan.

Posted 10 years ago

“Easy to deal with, competitive price”

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Posted 10 years ago

Hi, thanks for the review. We're pleased to see were able to offer you a competitive price for the next 12 months.Thanks again, Jonathan.

Posted 10 years ago

“Very good”

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Posted 10 years ago

Hi, thanks for the five star rating. We wish you a safe year of driving ahead! Jonathan.

Posted 10 years ago

“Fast service and good pricing with an easy to understand website.”

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Posted 10 years ago

Hi, thanks for taking the time to leave your comments. We're really pleased you found our website easy to understand and navigate on top of good price and fast service. Jonathan.

Posted 10 years ago

“First year was uneventful but this year has been awful. They didn't set up my direct debit then sent me a letter cancelling my insurance. Despite them eventually accepting liability and causing me a huge amount of stress leaving me unable to drive my car, after I believe they had sorted it I still received a debt letter the next day from their finance company, sure thing said it's a mistake yet I have to ring the finance company to tell them that.”

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Posted 10 years ago

“You were half the cost of my previous insurers ......... that makes me happy”

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Posted 10 years ago

Hi Ian, thanks for the feedback. We're happy to see you're happy on the back of making a saving by joining Sure Thing! this year. Jonathan.

Posted 10 years ago

“I won't recommend this company at all to anyone, had my policy cancelled by them and i was hoping for reimbursement from my first payment cos i didn't use the insurance at all. but i ended up having balance with them its unbelievable. very bad company I'm happy i didn't continue with them don't get this. get another insurance company that have decent policy. very bad customer service too people on the phone doesn't have manners when talking to customers.. NIGHTMARES!!!!!”

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Posted 10 years ago

Sure Thing is rated 3.5 based on 554 reviews