“Repairs take far too long. I had a no-fault claim (bumper damage caused by another driver) Swift cover agreed straight away to the repairs, but so far it has taken 2.5 months for one of the authorised repairers to take the car in and begin the work.
The delay, I understand, is the fault of the third party who organise repairs on behalf of the insurer, but I don't really care. I pay swift cover and expect them to get me the right level of service for that money.”
“Always comes up the cheapest on the comparison site. Happy days But policy donsnt exist Sad days
So after being redirected to swift's website and answering a few more questions, I also answer correctly. Have a job, married, middle aged, own my own house, etc setting up direct debits and entering card details for initial payment I'm then told they underwriter doesn't want to insure based in info give :-(
I called them really to complain they wasted my time pretending to be the cheapest, they had all the info when making the original quote, i also wanted to find out what the issue was. Clearly the goon in the call centre just had a script to follow. and was as much use as a chocolate fire guard
Same experience two years running”
“People at Swiftcover were helpfull . i had to wait for my previous insurers to send my proof of no claims but Swiftcover were patient ! so i wont have the same problem when i re-insure ?”
“Very unhappy with poor service - it seems to be impossible to lapse and they debit your credit card at renewal, whether you want them to or not! I am currently trying to get my money back and am being MISdealt with by Rachel Baine - I recommend if you contacted by her, ask for someone else LOL”
