Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not received! I ordered some earphones for my son and paid for next day delivery. After waiting patiently for three days, they didn't arrive. I called Gear Geek & was told that they will be delivered, and that because of the weekend, its still within the time frame (I ordered them on a Wednesday)! Two days later they still hadn't arrived, so I called again. They apologised, said that they were with the courier and that Gear Geek would refund my postage. Again, two days later, I've not received my postage refund or the earphones. Very poor, very unhappy!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Not impressed at all. This guys are selling what they call “ear buds pod 2” for £24.99 when in reality they are sending you i11TWS ear buds which deep for half that price everywhere else. It’s a good product but very misleading. Wouldn’t recommend to anyone on that basis.”

Helpful Report

Posted 4 years ago

HI Richard, Thank you for your review. All products we stock are a Gear Geek branded version of the pods which are produced in our own production warehouse with only the highest of quality components which ensure the life span of the product. If you would like to speak to us in more detail regarding this issue please email us at info@geargeek.co.uk. Thanks, Rachael

Posted 4 years ago

“I ordered and paid for some wireless headphones 10 days ago, and still no sign of them... not impressed!”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. I do apologise for this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will assist with this issue. Thanks, Rachael

Posted 4 years ago

“Never received what I paid for”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. Please email us at info@geargeek.co.uk and a member of our team can assist with this issue. We do apologise for any inconvenience. Thanks, Rachael

Posted 4 years ago

“Still haven't received my order so not good”

Helpful Report

Posted 4 years ago

Hi Elaine, Thank you for your review. We are very sorry to hear you have not received your order. Please email us at info@geargeek.co.uk and a member of our team will assist with this issue. Thanks, Rachael

Posted 4 years ago

“Where are my wireless headphones???”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. I have checked your order and I can see this is waiting for you to collect from your click & collect location. This order was delivered to the collection point on 02-07-2021. Please let us know if you need further assistance by emailing us at info@geargeek.co.uk. Thanks, Rachael

Posted 4 years ago

“I received my ear buds in good time but they dont work. I called the number on the website to be told by an automated message to email and they would get back within 48 hours. It is now 72 hours later and I haven't heard a word.”

Helpful Report

Posted 4 years ago

Hi Ginny, Thank you for your review. I can see you have contacted our helpdesk and an agent responded 3 days ago (Mon, 5 Jul 2021 at 10:59 AM). Please ensure you have checked your junk/spam folder. Thanks, Rachael

Posted 4 years ago

“I received item ordered very quickly. Unfortunately did not work in my area. After filling in online request to return item was informed someone would contact me within 48hrs. Here I am almost 4 days later still waiting.”

Helpful Report

Posted 4 years ago

Hi Lesley, Thank you for your review. I have checked our help desk and i can see one of our agents replied to you 3 days ago (Mon, 5 Jul 2021 at 11:24 AM) with the returns information. Please ensure you have checked your junk and spam folder. Thanks, Rachael

Posted 4 years ago

“Cheap gear , cheap returns policy. No prepaid returns label, have to pay returns yourself , so what the point ,lose more money.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review. Our return policy states any item which is not faulty must be returned at the customers expense. I can see on our help desk the returns information has been provided. Thanks, Rachael

Posted 4 years ago

“My things still haven't come nearly 3 week later”

Helpful Report

Posted 4 years ago

Hi Kieran, Thank you for your review. Your order left us on a free standard 2-3 working day delivery and should have been with you by now, we really do apologise for this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will assist with this issue. Thanks, Rachael

Posted 4 years ago

“Unfortunately I never received it. Delivery issue.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. I have checked the tracking on your order and this state's your item was delivered on 12/05/21 at 10am. Please contact us at info@geargeek.co.uk and a member of our team can assist in more detail. Thanks, Rachael

Posted 4 years ago

“Both of the ear phones don’t work at the same time!”

Helpful Report

Posted 4 years ago

Hi Hannah, Thank you for your review. We really apologise for this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will be happy to help pair your pods correctly. You can also call us on 0113 4676762 and we can help guide you through the process. Thanks, Rachael

Posted 4 years ago

“Despite showing 100% charge. One powers off after 5 minutes.”

Helpful Report

Posted 4 years ago

Hi Hannah, Thank you for your review. We really apologise for this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Thanks, Rachael

Posted 4 years ago

“They did not work they don’t charge they keep saying they are on 10%”

Helpful Report

Posted 4 years ago

Hi Aiden, Thank you for your review. I am very sorry to hear of this inconvenience. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you in returning this item. Thanks, Rachael

Posted 4 years ago

“Wont charge properly and I’ve followed the guidelines - AirPods are very sensitive and turn off unexpectedly. Not happy would not recommend”

Helpful Report

Posted 4 years ago

Hi Amy, Thank you for your review. I am very sorry to hear of this inconvenience. Please email us at info@geargeek.co.uk and a member of out team will be happy to assist you. Thanks, Rachael

Posted 4 years ago

“The black cartridge worked fine but when I fitted another colour later it did not work, the printer just could not recognise it and the chip looks different. I haven't tried the remaining cartridges in the set as I gave up and bought some from another company. I was advised to complete an online form for return and refund but heard nothing more.”

Helpful Report

Posted 4 years ago

Hi Dawn, Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Thanks, Rachael

Posted 4 years ago

“Don’t work!”

Helpful Report

Posted 4 years ago

Hi Bryony, Thank you for your review. Please email us at info@geargeek.co.uk and a member of our team can assist you with this issue. Thanks, Rachael

Posted 4 years ago

“It didn’t work with my new iPhone 12 charger and plug... I assume it would be fine on other cables but it should say on the site”

Helpful Report

Posted 4 years ago

Hi Jamie, Thank you for your review. Please email us at info@geargeek.co.uk and a member of our team will assist you further. Thanks, Rachael

Posted 4 years ago

“Won’t be using again , would like a refund ☹️”

Helpful Report

Posted 4 years ago

Hi Julie, Thank you for your review. I am very sorry to hear you are not happy with your purchase. Please email us at info@geargeek.co.uk and we can assist with a return. Thanks, Rachael

Posted 4 years ago

“The website is easy and user-friendly, however, the product I received was low quality and had many issues with connectivity and battery.”

Helpful Report

Posted 4 years ago

Gear Geek is rated 4.8 based on 14,983 reviews