Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi got my watch but it was delivered in box with cracked screen was really upset about it. Haven’t had time to get back to gear geek to see if they can do anything. But had a loss in the family due to covid.”

Helpful Report

Posted 5 years ago

“I have had them for no longer then a month and a half and they have already stopped working correctly so they’re not worth the money”

Helpful Report

Posted 5 years ago

Hi Jamie, Thank you for your review. I am very sorry to hear you are experiencing issues with your item. Please email us at info@geargeek.co.uk and a member of our team will be able to assist you. Thanks, Rachael

Posted 5 years ago

“I bought a pair of headphone from this company which do not pair with my phone or watch. After many ignored attempts to email them to sort this issue I still have not had a single reply.”

Helpful Report

Posted 5 years ago

Hi Sean, Thank you for your review. I have checked through our help desk and i can not seen any correspondence regarding this issue. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards, Rachael

Posted 5 years ago

“I RECIEVED MY NEW EARPHONES A SHORT WHILE AGO, TODAY ONE FELL OUT OF MY EAR ONTO THE GARDEN PATH AND IT CAME APART, IT NO LONGER WORKS”

Helpful Report

Posted 5 years ago

Hi Roger, Thank you for your review. Please email us at info@geargeek.co.uk and a member of out team will be able to assist. Thanks, Rachael

Posted 5 years ago

“The item I ordered is no longer in use after 2 weeks! I won't be coming back to buy from here again”

Helpful Report

Posted 5 years ago

Hi Onye, Thank you for your review. I am so very sorry to hear this, please email us at info@geargeek.co.uk and a member of out team will be able to assist right away. Kind Regards, Rachael

Posted 5 years ago

“Didn't match up with my phone (said it was illegal), miscounted my steps. DO NOT WASTE YOUR MONEY.”

Helpful Report

Posted 5 years ago

Hi Annie, Thank you for your review. I do apologise for this inconvenience. Please ensure you are connecting your watch to the correct app which is the M Active app not the FUNDO app. If you need further assistance once you have connected your watch to the correct app please call us on 0113 4676762 or email us at info@geargeek.co.uk. Thanks, Rachael

Posted 5 years ago

“I did have an issue with a smart watch and thought it was not good I did send it back and am still waiting for a full refund.....”

Helpful Report

Posted 5 years ago

Hi Derek, Thank you for your review. I have checked our help desk and i can not see an open return request and all physical returns are up to date. Please email us at info@geargeek.co.uk and we can assist you further. Thanks, Rachael

Posted 5 years ago

“Order a headphone adaptor jack for my iPad Pro and it does not work at all!”

Helpful Report

Posted 5 years ago

Hi Alice, I am very sorry to hear this information. Please email us at info@geargeek.co.uk and we can help resolve this for you. Thanks, Rachael

Posted 5 years ago

“The attachment I bought for my iPad, C to Jack, and charger simultaneously, did not work. I have since bought a C to Jack attachment from Apple and this works, so there is nothing wrong with the iPad function. It would seem the generic item I purchased from Gear Geek is not compatible with Apple products.”

Helpful Report

Posted 5 years ago

Hi Paul, I am very sorry to hear your item did not work correctly. Please email us at info@geargeek.co.uk and we can help arrange a refund. Thanks, Rachael

Posted 5 years ago

“When I first used the ear pods I was thrilled but after 3 months of very light use; a couple of hours three or four times a week they are not holding their charge and the one ear pod which charges to 50% max is seems to be playing a different audio to the visual I am looking at. I hate them with a vengeance so do NOT buy”

Helpful Report

Posted 5 years ago

Hi Melissa, Thank you for your review. I am very sorry to hear you are experiencing issues with this item. Please email us at info@geargeek.co.uk and we can assist you further. Kind regards, Rachael

Posted 5 years ago

“One of the lens didn’t fit properly and kept falling out”

Helpful Report

Posted 5 years ago

Hi Ben, Thank you for your review. I am very sorry your item arrived to you in this condition. Please email us at info@geargeek.co.uk and a member of our team can assist with a replacement. Thanks, Rachael

Posted 5 years ago

“Plug connected in correctly, tried several times to activate it, no response. Really unhappy.”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for your review. Please see below as stated on the product page here: https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor Please note the device is designed to transfer data not to stream audio. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“Sadly the digital hdtv antenna indoor aerial didn’t work at all. I tried and tried for god knows how long,in different positions,angles and didn’t receive one single channel. I had to have an outdoor aerial installed instead for £165 I had high hopes,but sadly it didn’t work for me”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your review. I am very sorry to hear this item did not work out for you. Please email us at info@geargeek.co.uk and we can send you all the returns information. Thanks, Rachael

Posted 5 years ago

“I have had my earphones around two weeks and they do not hold their charge ! Had them charging most of the day put them in turned them on and after 5 mins “ please charge “ happened several times now . Save your money and buy the real thing . I have tried live call to get hold of you and nothing .”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you for your review. I am very sorry to hear you are having issues with this item. Please call us on 0113 4676762 to speak to one of our agents or you can email us at info@geargeek.co.uk and we can assist you further. Thanks, Rachael

Posted 5 years ago

“Same day the buds do not pair Gear Greek sends me an email to upgrade - coincidence? Should have read the reviews.”

Helpful Report

Posted 5 years ago

“You told ,you sale orignal charger,but you are lier, its not good charger,charge mobile in 5 hours,”

Helpful Report

Posted 5 years ago

Hi Sada, Thank you for your review. I am sorry to hear this item is not fast charging, please can you advise if you are using our usb plus or one of your own? To speak to us in more detail in regards to this issue please email us at info@geargeek.co.uk. Thanks, Rachael

Posted 5 years ago

“The customer service is ok. But the product ( the airpods ) looks like are brought from China, poor quality. It doesn't even last me 2 hours. Really disappointed.”

Helpful Report

Posted 5 years ago

Hi Yanella, Thank you for your review. If you are not happy with your purchase please contact us at info@geargeek.co.uk and we can assist you further. Thanks

Posted 5 years ago

“False advertising”

Helpful Report

Posted 5 years ago

Hi Rebecca, Please can you contact us at info@geargeek.co.uk in regards to your recent review as we would like to take a closer look in to this. Thanks, Rachael Customer Service Manager

Posted 5 years ago

“Only been using for about a week and the left ear bud keeps powering down after a very short time, also brought my daughter a pair previously for her birthday about a month previous and the left ear bud seems to have stopped working altogether 😠 not happy!”

Helpful Report

Posted 5 years ago

“Never again... do not recommend this firm”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review, we appreciate all feedback as this helps to improve our service. I can see you ordered this item from Gear Geek which was dispatched the following day as your order was placed at 11pm. I can see we provided a full refund for this order as your item did not arrive and no tracking information was provided via Royal Mail. We do apologise for this inconvenience. Kind Regards, Rachael

Posted 5 years ago

Gear Geek is rated 4.8 based on 14,983 reviews