Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t even give you 1 star still haven’t received goods. If you spent less time sending upto 5 emails a day for goods people haven’t received and more time on getting the goods to the customer you might have better reviews. I would like a full refund as is still haven’t received the goods my order was shipped in the 18/11/21 and it’s still not here 29/11”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“- have purchased a wireless mouse, that has to be charged before it can be used and there is no way that I can get it to charge I have tried charging it overnight, in all three switch positions it looks like it is destined for the bin”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Product is fake and substandard. Battery last only 2 hours. Gotten rid of it”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“I have still not received my order. I am not happy.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“Ordered and paid for a 2m charger cable. I was sent a 1m cable. Im not paying more again to send it back, ill buy one elsewhere.”

Helpful Report

Posted 4 years ago

Hi Dave, Thank you for your review. I am very sorry to hear you have received the incorrect item. I have replied to your return request and resolved this for you. Thanks, Rachael

Posted 4 years ago

“Gear Geek is one of those businesses that pesters you to review them, when all you did was a simple internet purchase of a small piece of tech equipment. Then when you ignore their email, they pile in again and again demanding a review. So here it is. Sufficient reason to look elsewhere next time.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. Please reach out to us at info@geargeek.co.uk should you need any further assistance with your order. Kind Regards

Posted 3 years ago

“I was very pleased at how quick the EarPods came but when I tried to connect them to the phone they didn’t work. I have tried to send them back but have not been able to yet because the company will not answer the phone. I have also emailed them on a number of occasions I will never get anything from them again”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We do apologise for the lack of phone support, this is a limited service due to covid. I have searched through our helpdesk and i can see we have responded to your return request with some information and a free post label. Please check through your emails (Tue, 26 Oct 2021) and also the junk spam folder. We do apologise for this inconvenience and hope we can help resolve this once your order is returned and received. Thanks, Rachael

Posted 4 years ago

“Wouldn't buy off them again one airpod didn't work Wouldn't charge”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/returns-refunds Thanks, Rachael

Posted 4 years ago

“Only one of the air pods work. Buy cheap, buy twice . Never again from you though”

Helpful Report

Posted 4 years ago

“I Ordered a set of ear pods and they didn’t turn up. I Notified gear geek and they said they had resent but then it didn’t turn up again. I Ended up ordering from another company instead. Made me question if geargeek is a legitimate company?”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for your review. I have checked the tracking via Royal Mail for your order and the replacement order and both state delivered to your address. Please email us at info@geargeek.co.uk as we would like to discuss this in more detail. Thanks, Rachael

Posted 4 years ago

“First nd last order . Never again 👎”

Helpful Report

Posted 4 years ago

Hi, Thank you for your email. We are very sorry to hear you did not have a great experience with Gear Geek. Please email us at info@geargeek.co.uk as we would like to discuss this in more detail. We do apologise for any inconvenience. Thanks, Rachael

Posted 4 years ago

“totally unprofessional”

Helpful Report

Posted 4 years ago

Hi Anthony, Thank you for your review. I have searched through our helpdesk and i can see you have not contacted us to report any issues with your order or the service you have received. Please email us at info@geargeek.co.uk and we can help resolve this for you. Thanks, Rachael

Posted 4 years ago

“I’ve used you guys before,these were the 4th and 5th of the same speakers I’ve purchased off of you guys. It’s a very decent Bluetooth speaker for work as I never listen to the radio. One of the latest products you sent me though has a kind of its own. It cuts in and out,and just stops working. The other one works fine atm. Just a shame as I thought both of these speakers woukd have kept me going for at least a year, yet I’m already on the second. Absolutely no issue with your staff,always been friendly,and the items get to me safely in very good time”

Helpful Report

Posted 4 years ago

Hi Dean, Thank you for your review. We always appreciate you shopping with Gear Geek and we would like to assist further with this issue. Please email us at info@geargeek.co.uk and we can help resolve this for you. Thanks, Rachael

Posted 4 years ago

“Delivery took 2 weeks after order was made headphones ordered are available elsewhere for less than £5 so Gear Geek ripping people off charging £24 plus for these.”

Helpful Report

Posted 4 years ago

Hi Ryan, Thank you for your review. I am very sorry to hear you had a delay with your order, this delay was due to a stocking issue caused by Brexit which we tried to keep you as updated as possible via the email address you provided at the checkout. If you would like to discuss this in more detail please email us at info@geargeek.co.uk and a member of our team will be happy to assist. Thanks, Rachael

Posted 4 years ago

“Dear Gear Geek, Loool”

Helpful Report

Posted 4 years ago

Hello Rio, Thank you for your review, we are happy you are happy with your order :) Please let us know if you need further assistance by emailing us at info@geargeek.co.uk Thanks, Rachael

Posted 4 years ago

“I am not happy with your staffs how they speak to costumes”

Helpful Report

Posted 4 years ago

Hi Musa, Thank you for you email. I do apologise that you feel this way, please email us at info@geargeek.co.uk as we would like to hear more about your experience. Thanks, Rachael

Posted 4 years ago

“I am still waiting for my inkjet Brother toner. ... The toners for my OKI printer I have received as before without any problems.”

Helpful Report

Posted 4 years ago

Hi Barbara, Thank you for your review. I have checked the tracking for your order and this was delivered by parcelforce and signed for on 13/08/21 , if you have any missing items from your order please email us at info@geargeek.co.uk and we can investigate this for you. Thanks, Rachael

Posted 4 years ago

“The head phones are not what I ordered, they are too big for my ears and to make it worse do not work. They connect for two seconds then say power off. I have tried charging them but still the same thing”

Helpful Report

Posted 4 years ago

Hi Elle, Thank you for your review. Please email us at info@geargeek.co.uk and a member of our team can assist further with this issue. Thanks, Rachael

Posted 4 years ago

“Earphones I bought were available for £5.99 on a different site. I can't remember which one but i left a review on trust pilot if anyone wants to find out which one mentioning the other site. This company charged £24.99 for them....”

Helpful Report

Posted 4 years ago

Hi Jamie, Thank you for your review. Our products are unbranded compatible items that are designed to look and work in a similar way to original items. No items we stock carry any brand other than Gear Geek. Please email us at info@geargeek.co.uk as we would like to speak to you in more detail regarding your review. Kind Regards, Rachael

Posted 4 years ago

“I paid for 1-2 day delivery as I needed my order before I was going away. The package arrived 4 days later and therefore I was unable to use the product whilst I was in holiday. I found this very frustrating as the reason I bought the product and paid the express delivery was because I needed it for my holiday.”

Helpful Report

Posted 4 years ago

Hi Molly, Thank you for your review. We really do apologise for the delay with your order. This is due to Royal Mail delays due to covid-19. Please contact us at info@geargeek.co.uk and we can arrange a refund of your postage fee. We really do apologise for the inconvenience.

Posted 4 years ago

Gear Geek is rated 4.8 based on 14,983 reviews