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GEMPORIA Reviews

1.6 Rating 283 Reviews
13 %
of reviewers recommend GEMPORIA
Company Reviews Questions Metrics
1.6
Based on 283 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Verified Reviewer
“Just saying, having tuned into their tv show a few days ago (which I only rarely do now) they have resorted to this refer a friend bribe which may indicate their customer base is diminishing and needs replenishing. Dave Troth is still trying to flog his Jadite I noticed. Refer a friend huh, then if something does go wrong with their purchase it could be that you find you don't have that friend anymore.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Started buying from them in 2012 when it was Gems TV. Back in those days they were on the whole ok, I especially liked The Lounge. When it was changed to Gemporia gradually over the years however this shopping channel has steadily deteriorated, as has their ethics, chrome diopside from Russia is one example! Gold weights have increasingly been reduced whilst prices of their pieces have gone the other way. Stopped buying from this outfit in 2020 thank goodness. Compared with another TV channel who also sell jewellery, who I now shop with, unlike Gemporia their customer service is 1st class and any returns promptly credited. Gemporia presenters have increasingly become non professional and irritatingly annoying. And don't even get me started on Dave 'Jadeite' Troth, to a man they all shreik and shout as if they are speed. As for the women they are over made up, unsuitably dressed, especially during the day and the studio must be very warm judging from all the low cut dresses on display and more, (presenters dress code must come from the very top) Now it is only live from 7am till 11. 00pm most of the time so it looks as if this channel is financially struggling which doesn't surprise me one bit. I only watch from time to time now if there are no other comedy shows on TV available , that about sums Gemporia these days up!”
Helpful Report
Posted 1 year ago
Anthony
Unverified Reviewer
“why are the majority of diamonds the lowest clarity I3 and the we are told they cut out the middle man that’s why they are so cheap, it’s because they are the cheapest diamonds available.”
Helpful Report
Posted 1 year ago
Brenda Flower.
Unverified Reviewer
“4 years ago I bought my daughter a gold and diamond ring for her 40th birthday.I paid about 240 pounds for it being assured that they were diamonds.However ,she went to sell it today and when the diamonds were tested she was told they were moissanite. Very disappointed,I have known you from day one and 90 per cent of my jewellery comes from you because I trusted you.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Ordered make up on a bogor promotion and only received one.after contacting customer services I was told I should've ordered 2 at the time. I pointed out that it didn't say that on screen ,but they would not send me the missing one.it was obvious on a bogof deal that i wanted the free one.who wouldn't? Email was also not pleasantly written. Won't be shopping again here.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Ring has been back to them 6 times now, first for a loose stone. Then repeatedly for this again and for a stone falling out. Eventually they replaced a stone with a larger one that is bigger than the others so it looks out of place, said they would correct it. Then 90 days later after having my Ring for 3 months send a letter and the Ring saying they can't fix it.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Charlie guys and girls barron. Who does he think he is jimmy bl00dy Saville. Then lindsay, bless her, she's always so proud of the buyers. Get a life, they've bought rubbish not fought in a war.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Look at all the beautiful emeralds and rubies, all glass filled. Cheap midas rubbish. Tat, tat, tat.”
Helpful Report
Posted 1 year ago
Mim
Unverified Reviewer
“I bought a fire opal pendant and received a full brown stone, not a clear bright orange one I ordered.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Amber is supposed to be one of a kind, yet 2 pieces had EXACTLY the same black insect in them. Same shape, same size. Same position. This would be impossible. They must have made multiple plastic insects and somehow put them inside the amber. They are con artists.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Bought what was described as an internally flawless diamond ring and took it to my local trusted jeweller for his opinion. He said that he could see inclusions. I left feedback to this effect and gemporia responded by saying that Safeguard should be used as an impartial valuer. I would really like to know who is the "expert" who comes up with the grade they put on their certificate of authenticity?”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Gems jewellery is worthless, sold a diamond ring, blue diamond, canary diamonds. Only got 56.00 for it, diamonds are rubbish quality.”
Helpful Report
Posted 1 year ago
Jackie Grainger
Unverified Reviewer
“Was quite disappointed with the calendar cost 50 pounds the silver chain didn't look like the one on TV and no authenticity. Normally I've been really happy with my orders up until now.”
Helpful Report
Posted 1 year ago
Not A Happy Shopper
Verified Reviewer
“Posted an honest review about my poor experience with sales tactics and lack of response from customer service.Received a very rude and inaccurate reply to my email but were very keen to post a "we are super helpful" response to my review for all to see. They do not respond well to any criticism and will in my opinion,looking at the tat they are selling will not see their 20 th birthday.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Funny how most of the early daily reviews on trust pilot are always 5 stars. The 1 stars are at the bottom of the pile. Crook Bennett and his cronies making his vulnerable Indian workforce to post them .”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Presenters animated shouting at the camera, patronising, hattie and posh knickers cavill woman are the worst. Who are they trying to kid, as though they are putting customers first letting them have tat supposedly worth 1000s for 20 quid. The tat is so shiny under the studio lights, who walks round in the street with a torch shining on them.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Watching this evening at 8.20. Wish the presenter would put some clothes on, really don't need to see everything thank you. Really off putting I watch for the jewellery not boobs and I'm no prude!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I sent an item off to them for a repair. Despite me informing them of my new address on 3 occasions, the still dispatched to old address and have now lost my item This piece of jewellery was extremely sentimental and precious to me.”
Helpful Report
Posted 1 year ago
Jet
Verified Reviewer
“Yes I agree with all the reviewe I have read. I'm pleased to hear the viewers are thinking the same as I have been. David Troth gets on my wick, as soon as he comes on I switch off. The reason he is selling so much jade on Gemporia & Jewellery Maker is because he and Steve Bennett went to the woods with a jade buyer in China and bought a s... load of jade and now they are trying to get rid of it as they bought too much. Jade jade bloody jade.”
Helpful Report
Posted 1 year ago
Nicola
Verified Reviewer
“I and have been ripped off to the tune of £115. I recently bought a large bottle of pro-life CBD. It was delivered to an old address despite me calling to change my address with the call centre prior to this and was assured it was done. When it didn't arrive - i spoke to the call centre to express my concern and effectively received a shoulder shrug and a response of it's not our fault - there is nothing we can do. No CBD oil and no refund. I emailed the operations manager and the vendor of the oil and haven't received a response. I am going to make one last attempt to make contact with management and then will fill out forms for the small claims court. Payment for goods or services is a consumer rite. I have been a long standing customer and have regularly bought from gemporia, but will no longer be doing that. The shabby treatment I have received is unacceptable.”
Helpful Report
Posted 1 year ago
GEMPORIA is rated 1.6 based on 283 reviews
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