Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

GEMPORIA Reviews

1.6 Rating 241 Reviews

13 %

of reviewers recommend GEMPORIA

Company Reviews

1.6

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how GEMPORIA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEMPORIA 4 star review on 14th May 2021

GEMPORIA 1 star review on 5th March 2021

GEMPORIA 1 star review on 5th March 2021

GEMPORIA 1 star review on 17th August 2020

GEMPORIA 1 star review on 17th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can you put Elis ward in prime tonight 24_12 when she called a great presenter Hatty a cow bag, in I couldn't bileve it, she never apologised, sick of hearing about her life constantly talking over janie bennett when they do shows together, she is old, the lines on her hands say it I'm , fed up of her saying haloblv beautiful, when pulling a face of jealousy at the same time, she needs To retire, saying tonight freezing in studio that why a csdhnesr scarf, get rid she has past her time,, on gems, Diddnt last long with Mathew Kelly!!!!!”

Posted 1 year ago

“Steve Bennett has no shame. Still selling chrome diopside from Russia. Greedy, vile, man.”

Posted 1 year ago

“have shopped with them for years and in the "good old days" hardly ever had anything to complain about. now, its pretty much everything from the presenters (please PLEASE get new ones) the items, i've had to send more stuff back than ever before due to poor quality, not looking like what we saw on screen and generally just being rubbish. but my biggest complaint has to be refunds and how ridiculously slow this company is in giving you your money back. there's no excuse, currently, you owe me approx £170...just refund me! enough of "short staffed" (employ more people) enough of "we are very busy" employ more people enough of "our refund policy states blah blah blah". just bloody refund people within a reasonable acceptable amount of time and be done with it. btw, your items are getting worse and worse, quality is awful, and why are you selling so much, what can only be described as TAT. word to hattie houston and her hugely inflated ego...your items are from china and sell on ebay and really, i mean, really are awful.”

Posted 1 year ago

“WATCHING THESE IDIOT PRESENTERS CLAIMING THAT THE PRICES ARE A TRAVESTY FOR THEM WHEN SO MANY OF US HAVE LOST LOVED ONES THROUGH COVID AND OTHER TRADGIES AND THE WAR IN UKRAINE IS A TRAVESTY ESPECIALLY WHEN YOU SEE WHAT THESE POOR PEOPLE HAVE GONE THROUGH AND STILL ARE”

Posted 1 year ago

“The fake looks of shock on the presenters faces when the price goes lower. It's all scripted beforehand. Jess is the worst. All this fake questions to the gallery and "really " , we never hear the answers. She deserves an Oscar, as do Ellis, hattie and nithead edina.”

Posted 1 year ago

“Did anyone notes that gemporia charges people who uses usa dollars to buy their product. It charges $1.41 to convert. Today’s marked 1.18 United States Dollar. It is per stock market. Can you believe, people who use USA money, how much money you overpay. I am not even discussing the product that you will get. The product can be damaged, and you will wait for 6 month at the best, just to get you money back after the return, at its best. You might not even get money back from return at all. Scam website. Were is better business bureau BBB?”

Posted 1 year ago

“That yianni gem hunter bloke is a walking , talking cliché . Who on this earth dresses in a safari waistcoat, hairy arms and chest on show and wearing tribal jewellery. He's like something out of the 1920s . Who's he trying to fool. Are his real clothes hanging in a wardrobe. Still, there are some gullible and stupid viewers who think he's real.”

Posted 1 year ago

“Toby and dave are like 2 second hand car dealers. Pushing to buy any old tat. The designs and styles are so old fashioned and outdated. Why are diamonds so expensive, when there are enough of them in the world to fill 2 Olympic sized swimming pools.”

Posted 1 year ago

“YOU'RE ANOTHER TJC CLAIMING THAT THE COMPANY IS LOSING MONEY TAKING A HIT PRICES ARE WRONG AND HAVE NO EMPATHY FOR WHAT IS HAPPENING IN UKRAINE SHAME ON YOU GEMPORIA”

Posted 1 year ago

“How are the tacky destello scarves 100% silk when they are mixed with viscose. As fake as hattie. Destello darling. More like tacky tramp.”

Posted 1 year ago

“Sorry to hear that you had a bad experience with GEMPORIA, What went wrong? Don't know how long have you got! Terrible Customer Payment Experience Absolute Nightmare I have been a long term customer of Gemporia and bought many loose gemstones..The issue I have is that up to now my card payments worked fine..Suddenly I started to get payment errors I contacted customer services at Gemporia they said it was the banks fault and PayPal. I contacted both parties no issues their end.. After about a dozen phone calls trying to resolve the issue while orders were cancelled, reinstated, cancelled, reinstated I eventually was told the bank now needs to see both billing address and card details when payment messages are sent..Fine but Gemporia is one of the most stupidest company's on the planet as they have only one address fields to cover both credit card 'billing address' and 'delivery address', duh, talk about dense!..Most normal company's like Ebay, Amazon have both a 'separate' billing address and delivery address because customers may not be at home to sign for deliveries or other reasons they don't want the product delivered to their home address..I have spent hours talking with Gemporia customer help line, nice people, but utter shambles can't even do simple stuff like take payments and as a result messed up my credit card with duplicate and triplicate pending payment requests which eat up my credit limit and take 5 to 7 working days for the duplicates to cancel because as the bank says its the vendor to cancel them. Two bloody weeks on and they still can't resolve the payment issue and now without warning my account is disabled so I can't even log in anymore to check my order status, utter shambles!!”

Posted 1 year ago

“I bought a what looked like a beautiful Yellow & White Diamond ring..in the sale paid for it out right...ring arrived with a very obvious flaw how a quality control person/manager could allow the ring to be sent to a customer is beyond me ..a White diamond in the halo part of the design had dropped which made it look grey and dark I returned it for a exchange..the same day I received it...after receiving a email to say they had ring ..I phoned to for a update which one of their supposedly happy to help advisors said I needed to phone to reserve a ring for exchange no where was this written or advised but they did have one in stock ..after not hearing from them..I phoned for a further update and was told by a sullen Ben we have ordered a refund for you as all the rings in their inventory had exactly the same fault as mine had...if this company does any kind of checking the stock how on earth could this happen...I was not happy at all he had the cheek to ask me what I wanted to do as if just refunding someone without any explanations or notice was my problem ...totally disgusting needless to say they still have NOT sent my refund 30 days later and this soo happy advisor NOT...told me check the small print we have upto 30 days to give you your money back ..so I have no ring and they are gaining interest or have the use of my money in the meantime..Please don't put yourself through the frustration of seeing a beautiful item on screen and getting a shoddy piece that they themselves say all were flawed. I worked in the jewellery trade for many years this company has gone down hill massively they have no customer service at all..disgrace ..Avoid Avoid Avoid”

Posted 1 year ago

“Used to love gems tv no more rubbish”

Posted 1 year ago

“Waiting for a refund for goods returned and received by them on 27 July- today 15 August. Got 2 rings due to consider do whatever I return, possibly both, means they've got over £300 of my money for over 3 months. Not just finance dept a problem but warehouse who despatch an item then send 2 more emails saying ring on the way - leaves customer worrying she will get 2 of 3 of same item. Disrespectful to customers. If you take something back to a shop it's on the spot refund. Don't trust this outfit. Once I get this latest debacle sorted, possibly by my bank, I'll not buy from them again. Suspect they're in trouble financially.”

Posted 1 year ago

“Please can you answer the question.Where do Destello and Visage source their products? Ellis always prattling on and showering Hattie and Katie with praise for producing the items.I think they are all cheap from China As I wish to avoid buying from this country, I won’t buy from Gemporia again.”

Posted 1 year ago

“Ellis and her stupid game of trust. I wouldn't trust her as far as I could throw her, which isn't far looking at the size of her. The presenters must all have a good laugh at all the lies they tell the viewers.”

Posted 1 year ago

“Fed up listening to the stories about mines shutting and Adina scratching her head and playing with her hair and off shoulder she only got one dress the rest of presenters are not much better jewellery not up to the old standard it was much better value not shopping again😡”

Posted 1 year ago

“tiny when it comes,more for a child not adult,they are putting it under a big light,and magnifying glass”

Posted 1 year ago

“I bought visage , very disappointed, I personally believe the cosmetics I bought were oversold and reflects the price.”

Posted 1 year ago

“Pink diamonds in this ring have no sparkle even under spotlight which is a shame because it's a pretty ring. Returning item.”

Posted 2 years ago

«
1
...
2
3
4
5
6
»

GEMPORIA is rated 1.6 based on 241 reviews