Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gen Mobile Reviews

3.1 Rating 362 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works great!”

Posted 3 years ago

Hi Mike, glad you are having a positive experience with Gen Mobile! Thanks for the review!

Posted 1 year ago

“The signal is very good in my area, surpassing most other companies，like！”

Posted 3 years ago

Hi LIXIANG, glad to hear that our plans are working out for you! Thanks for the review!

Posted 1 year ago

“all around good service!”

Posted 3 years ago

Hi Craig, glad you are satisfied with Gen Mobile's service. Thanks for your review!

Posted 1 year ago

“Excellent VFM”

Posted 3 years ago

Thank you for your feedback Amiya! We are happy to hear that Gen Mobile is providing "Value For Money". LOL, are we having a "Virtual Friend Moment"? 😊

Posted 3 years ago

“Excellent service”

Posted 3 years ago

Hi Ronnie, pleased that you are happy with our service. Thanks for your review!

Posted 1 year ago

“Great service and price”

Posted 3 years ago

Hi, thanks for your review! Glad to hear you are enjoying our service and affordable prices!

Posted 1 year ago

“Very good service for a no-frills customer like me. Very affordable, I get what I pay for and ONLY what I want to pay for. If you are on a budget, this is the service you want.”

Posted 3 years ago

Hi Shawn, glad to hear you found a great fit with Gen Mobile. Thanks for your review!

Posted 1 year ago

“very good service and reception . Bought three phones on this plan...”

Posted 3 years ago

Hi Kenneth, glad you are happy with our service and reception! Thanks for expanding your plans and for your review!

Posted 1 year ago

“had my concerns but this is working good for me.”

Posted 3 years ago

Hi Steve, glad to hear we are exceeding your expectations! Thanks for the review!

Posted 1 year ago

“Never had an issue with the service.”

Posted 3 years ago

Hi Jason, Glad to hear you've never had any issues with Gen Mobile. Thanks for your review!

Posted 1 year ago

“Good customer service and response with in the time.”

Posted 3 years ago

Hi Srinivasulu, Glad to hear you are pleased with our quality customer service and response time! Thanks for the review!

Posted 1 year ago

“Switched from ATT because of lousy coverage and also price.. Both price and especially coverage with the addition of T-Mobile are incredible.. I couldn't be happier that I have the service, only wish I'd found it several thousand dollars ago..”

Posted 3 years ago

Hi Dennis, Glad to hear we are beating out other providers! Thanks for the review and for switching over!

Posted 1 year ago

“Gen Mobile is the BEST mobile phone service I've ever had. Not only does their phone connection work near-perfectly, but their customer service is 2nd to none. And what's even better, their fees are EXTREMELY reasonable. (:”

Posted 3 years ago

“I have never regretted to transfer my number to Genmobile from T-mobile. I love the simple billing and competitive rate very much. Thanks”

Posted 3 years ago

“Excellent cell coverage, best prices, and a highly competent customer service team. What else can you ask for? My main line Verizon is horrible at home, so I added GenMobile for my work from my home calls, and it provides steady signal and clear voice. I've shopped, and the prices can't be beat. Finally, for those times I had questions about setting up my phone and account questions, the customer service team has proven to be highly knowledgeable and helpful. Thanks GenMobile!!”

Posted 3 years ago

“The rate is very good.”

Posted 3 years ago

“I’ve been using Gen Mobile for more than one year. Very nice plan and worth every penny.”

Posted 3 years ago

“Accepted very quickly, great”

Posted 3 years ago

“Great customer service folks,”

Posted 3 years ago

“Very good price wise. Have phone for Mom. Was interested in switching my personal phone but couldn't understand the ge mobile Rep. when I asked about gigabites or additional useage”

Posted 3 years ago

Thank you for your feedback and we are happy to hear that it seems your mom is enjoying her Gen Mobile service! I'm sorry our customer care representative did not answer your question to your satisfaction. We have asked a customer care representative to give you a call to make sure all your questions are answered. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

«
1
2
3
4
5
»

Gen Mobile is rated 3.1 based on 362 reviews