Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.60

3.6 Rating 340 Reviews

66 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had my concerns but this is working good for me.”

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Posted 4 years ago

Hi Steve, glad to hear we are exceeding your expectations! Thanks for the review!

Posted 3 years ago

“Never had an issue with the service.”

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Posted 4 years ago

Hi Jason, Glad to hear you've never had any issues with Gen Mobile. Thanks for your review!

Posted 3 years ago

“Good customer service and response with in the time.”

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Posted 4 years ago

Hi Srinivasulu, Glad to hear you are pleased with our quality customer service and response time! Thanks for the review!

Posted 3 years ago

“Switched from ATT because of lousy coverage and also price.. Both price and especially coverage with the addition of T-Mobile are incredible.. I couldn't be happier that I have the service, only wish I'd found it several thousand dollars ago..”

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Posted 4 years ago

Hi Dennis, Glad to hear we are beating out other providers! Thanks for the review and for switching over!

Posted 3 years ago

“Gen Mobile is the BEST mobile phone service I've ever had. Not only does their phone connection work near-perfectly, but their customer service is 2nd to none. And what's even better, their fees are EXTREMELY reasonable. (:”

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Posted 4 years ago

“I have never regretted to transfer my number to Genmobile from T-mobile. I love the simple billing and competitive rate very much. Thanks”

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Posted 4 years ago

“Excellent cell coverage, best prices, and a highly competent customer service team. What else can you ask for? My main line Verizon is horrible at home, so I added GenMobile for my work from my home calls, and it provides steady signal and clear voice. I've shopped, and the prices can't be beat. Finally, for those times I had questions about setting up my phone and account questions, the customer service team has proven to be highly knowledgeable and helpful. Thanks GenMobile!!”

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Posted 4 years ago

“The rate is very good.”

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Posted 4 years ago

“I’ve been using Gen Mobile for more than one year. Very nice plan and worth every penny.”

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Posted 4 years ago

“Accepted very quickly, great”

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Posted 4 years ago

“Great customer service folks,”

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Posted 4 years ago

“Very good price wise. Have phone for Mom. Was interested in switching my personal phone but couldn't understand the ge mobile Rep. when I asked about gigabites or additional useage”

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Posted 4 years ago

Thank you for your feedback and we are happy to hear that it seems your mom is enjoying her Gen Mobile service! I'm sorry our customer care representative did not answer your question to your satisfaction. We have asked a customer care representative to give you a call to make sure all your questions are answered. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“excellent customer service, and great price!”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“Gen Mobile has reliable service and excellent customer representatives who help solve any problems immediately.”

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Posted 5 years ago

“Excellent company and service”

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Posted 5 years ago

“GOOD SERVICE, GREAT PRICING FOR A BASIC PHONE”

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Posted 5 years ago

“Gen mobile has been very responsive to questions and requests. It is the best value anyone can find for the services and products received.”

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Posted 5 years ago

“I had one line for my son since last October and the service is great so far. He uses mostly for texting and watching videos. And loves the service. I then decided to move on myself to GEN as well. And today I was able to move with my existing number. The whole process was hassle free with such a great bunch of folks in their customer care always ready to take up your query. A basic feature like Wi-Fi calling was not available with my previous carrier and their network was pathetic. I had such a problem with those guys. Their customer care was a joke. With no live chat support and you end up waiting for more than 30 minutes for your call to get attended. I am happy that I got rid of them. GEN is GENUINE. Thank you so much!”

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Posted 5 years ago

“GenMobile is the best - and I have been with NUMEROUS cell phone service providers. I have turned COUNTLESS people on to your service (at least SEVEN) and yes, I need to start grabbing me rewards :). I also reviewed you on Sitejabber a while back and gave you 5-Stars. I have meant to also review you on Trustpilot, but I have no yet gotten around to it. Needless to say, however, that I am very happy with GenMobile right now. The other evening I had a hard sell from a Comcast agent (I have XFinity/Comcast Internet service) and they were telling me how I can have FREE cell phone service and would only need to pay for data - and I told them that for the time being, I was happy with GenMobile.”

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Posted 5 years ago

Hi Jaqi, We are so happy to hear that you are enjoying our service! Thank you for all your referrals. We truly appreciate it! Make sure to use our Refer a Friend program so you can earn reward credits to use on your next bill or phone! Here is the link: https://www.genmobile.com/pages/refer-a-friend Cheers, The Gen Mobile Customer Care Team

Posted 4 years ago

Gen Mobile is rated 3.6 based on 340 reviews