Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

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Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
fabulous service, it would have been a 5 but there is no contact telephone number so it is impossible to actually talk to someone. I wanted to order 5 bags of food but the website only let me buy 1 x 2 pack and 3 separate \\\9 all the same food) annoying as it was more expensive to buy 2 separate bags
Helpful Report
Posted 1 year ago
Thank you, Johanna, for your 4-star rating of Get Set Pet! We apologize for the difficulty you encountered when ordering the food. We are grateful that you have continued to be a loyal customer despite your experience, and we thank you for your feedback. We strive to provide fabulous service and value your constructive advice. Thank you for your repeated patronage! Get Set Pet
Posted 1 year ago
Was worried when I couldn't find my product available but Gemma was brilliant and sorted it all out on the phone. Thanks Gemma!
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Posted 1 year ago
Thank you for the 5* review - it really means a lot! We're so pleased to hear Gemma was able to assist with your query 🙂 Please do let us know if you need anything else at all. Sincerely, All of us at Get Set Pet
Posted 1 year ago
I chose GSP mainly on price. It came quickly.
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Posted 1 year ago
Thank you for the 5* review - it really means a lot! We look forward to seeing you again soon 🐶 Sincerely, All of us at Get Set Pet
Posted 1 year ago
My discount coupon didn't work, even though I tried to apply it multiple times, which was annoying. Everything else was great!
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Posted 1 year ago
Very flexible and supportive
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Posted 1 year ago
Thank you for sharing your review! 💫 We're so pleased you're happy with your order. If you need anything at all, please let us know. Sincerely, All of us at Get Set Pet
Posted 1 year ago
I recently sent a e mail asking to alter my delivery to 6 weeks instead of 8 but have not had a reply
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Posted 1 year ago
Hi Maurice, I can see Daisy got back to you the same day - if there's anything else you need, please let us know 🙂 Sincerely, All of us at Get Set Pet
Posted 1 year ago
Quick delivery and have a greeting card attached.
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Posted 1 year ago
Thank you for the 5* rating! We hope to see you again, Polly 😊 Sincerely, All of us at Get Set Pet
Posted 1 year ago
As expected.
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Posted 1 year ago
Thank you for the review, Hamish. Please let us know if there's anything we can do! Sincerely, All of us at Get Set Pet
Posted 1 year ago
Although dpd have messed up my order and left it in the middle of No where and abit of confusion to get in touch with get set pet I eventually got a phone call and they couldn’t wait to sort it out for me, they have managed to refund me or offer me another bag of dog food and wanted to get it right for me. After this I will deffo order From them again as they have been so helpful and I understand these things happen :)
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Posted 1 year ago
Hi Emma, thank you for your review! I'm glad we could help, we will always do our best to resolve all issues that arise. We look forward to seeing you again soon! - All of us at Get Set Pet
Posted 1 year ago
The product came as described, except the box had been damaged in transit and one of the bags of litter was ripped open spilling into the box and out of the box seams. Not entirely the fault of get set pet, but better packaging is needed. Natures calling litter itself is great, clumps well, no odours, no chemicals and biodegradable.
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Posted 1 year ago
Delivery and quality of the dog food, I bought Simpsons, is commendable. Found website/ checkout bit of a rigmarole.
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Posted 1 year ago
Hello James, Thank you for taking the time to leave a review, we aim to make sure our customers are always happy with our service. If you would like to leave us some feedback about the checkout process we'll be more than happy to listen! You can email us here hello@getsetpet.com. From all of us at Get set pet :)
Posted 1 year ago
I've been delighted with the service so far. Our food delivery comes neatly packaged, the next day, and always with a thoughtful note and free gift. I'd *love* a subscription service for 6 weeks, as that is how frequently we get through our food. 4 or 8 weeks won't work for us, but I'd subscribe for 6! Keep up the good work.
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Posted 1 year ago
Hi Jennifer, Thank you for your kind review! We are absolutely able to help you set up a subscription plan with us for every 6 weeks. The initial subscription length you can select on the website is currently a tad limiting - we are working on it though! If you would like to do so, please do contact one of our team via hello@getsetpet.com who would be more than happy with assisting the set up for you. Many thanks for using Get Set Pet. - Gemma and the Get Set Pet team.
Posted 1 year ago
Very happy with the service.
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Posted 1 year ago
We are glad to hear that you are happy with our service and that you are having a good experience with us. Thank you so much. Many thanks for using GetSetPet. - Melissa and the GetSetPet team.
Posted 1 year ago
The service was excellent, very quick and far quicker and more efficient than our usual provider, and more competitively priced. Small grumble is that one of the bags of dog food was split and contents had spilled into the box, but still would recommended and use again.
Helpful Report
Posted 1 year ago
Hi Chris, Thank you for your kind review. We are so sorry to hear your bag arrived split causing the dog food to escape into the box. We appreciate this is less than ideal, and if you would like us to investigate this further please feel free to email us at hello@getsetpet.com. We appreciate your continued custom with us and would love to rectify this for you. Many thanks for using GetSetPet. - Gemma and the GetSetPet team.
Posted 1 year ago
Very efficient service. Will definitely use again.
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Posted 1 year ago
Get Set Pet we’re very good, I had lots of problems with DPD delivery & ended up having to buy dog food from elsewhere as my delivery did not arrive. On the scheduled day of delivery I received an email saying unable to make the delivery as no one was home, but on checking my doorbell, no delivery attempt was made. I contacted Get Set Pet & they did chase DPD promptly to ensure my parcel would be delivered the following day. The following day my parcel still didn’t arrive & I had to buy from elsewhere. On day 3 my parcel still didn’t arrive & I eventually got a call from DPD,on my landline (don’t know how they got that as I’ve never used it) who were unable to find my house & were at a property about a mile away. I eventually managed to direct them to my house & received my parcel. Get Set Pet we’re very good at helping with these problems & I would like to start using them on a regular basis but am reluctant due to the issues around delivery.
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Posted 1 year ago
I've had my first delivery of some senior dog food. It was on time and correct. I have placed a bi weekly order so I shall let you know if anything changes.
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Posted 1 year ago
Quick delivery. Disappointed that 6 items had a short B B date. Been in touch but Still waiting for a reply from get set pet
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Posted 1 year ago
I was very impressed with the speed of my order. Never used you before but will be doing soin the future
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Posted 1 year ago
Thank you so much for choosing Get Set Pet, Maggie! We're so happy to hear you're pleased with our swift service and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 1 year ago
Get Set Pet did a good job, good set of quality products at competitive prices on a website that's clear and easy to use. Only downside was delivery. Shipping by Get Set Pet was 1-2 days as promised however, Parcelforce took another 4 days to deliver. Overall would recommend: just plan ahead or use the Get Set Save option to schedule your delivery.
Helpful Report
Posted 1 year ago
Thank you so much for the amazing review, Peter! We're pleased to hear you're finding our website accessible, with a large range of great value products. It's a shame to hear about your delivery experience. While we aim for next-day delivery, some areas of the UK such as the Scottish Highlands and Northern Ireland may take a little longer to arrive and require the use of Parcelforce which covers these areas. We hope you understand, and we look forward to hearing from you again soon. All the best, Anna and the Get Set Pet team
Posted 1 year ago
Get Set Pet is rated 4.9 based on 3,770 reviews