Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,836 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was facing difficulty with booking a ticket . Maggie helped me with the booking process she was really helpful . Thank you”

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Posted 2 years ago

“Great service and Jitty the sales person was very professional and answered all my questions. Very professional. Will definitely be recommending to friends.”

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Posted 2 years ago

“We had a schedule flight change come through from the airlines which made it impossible, which gave us no time to get our flight back from Bangkok to London.Freddie at PH travel sorted it out immediately & got us on an earlier flight elimating the problem & my worries. Freddy was a great help,extremely efficient,reassuring & so so pleasant.Thank you”

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Posted 2 years ago

“Thank you Kevin you are great man you helped me for Ticket in 1 hour”

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Posted 2 years ago

“Excellent service and great customer experience with jetty. thank you.”

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Posted 2 years ago

“Customer service agent Jitty was very helpful”

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Posted 2 years ago

“This morning, I was looking for a flight from London-BKK in May 2023 and finding Eva air from Getaflight from Google search. When I was going to book a ticket, there was "no baggage check", but it said it would include 2 pc of 23 kilos checked in luggage. Thus, I telephoned 02077257000 at 9.30 AM on 20th Feb 2023. Jitty Varghese, picked up the phone straight away. She checked the prices and the 2 bags were correct. Then, she sent me an e-mail for payment. At 10.30AM, I completed a payment and telephoned back at the same number. Surprisingly, Jitty Varghese picked the phone up again. She sent me an e-mail with the flight details and asked me to check the name , flight details and click reply back. I asked her when I would get the flight ticket and she said I should get it within the next couple of hours. I told her I would call her again if I had not received my ticket by the end of today. I asked her why the name of the company that I make the payment to is not the same as the website. She kindly explained the company register in the UK and I did check in the companieshouse. At 3.00 PM, I was very glad to receive the flight ticket, with an airline booking reference. I checked on the EVA website and it works. Therefore, I am happy with their services and would use their service again. It is very nice to talk with real humans, not only bots that cannot answer anything.”

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Posted 2 years ago

“Smooth and straight-forward process in booking tickets, helpful customer service. Would definitely use it again.Thank you Kevin walker.”

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Posted 2 years ago

“Great deal ( ronney)”

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Posted 2 years ago

“Deals are much cheaper…agent name ronney”

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Posted 2 years ago

“Romney did the best job .. much appreciated”

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Posted 2 years ago

“Needed a flight change. Customer service from Kevin online chat was able to support and get this done at the cheapest price possible. Quickly responded. Good customer service.”

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Posted 2 years ago

“Richard was knowledgeable, professional and friendly. He was able to answer my queries, and give advice to ensure I was fully prepared for planning my trip.”

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Posted 2 years ago

“Great service from Eric Peterson when I called with a query regarding my e-tickets, problem was sorted within 5 minutes, thank you Eric”

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Posted 2 years ago

“Excellent service and great customer experience with sara thank you.”

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Posted 2 years ago

“It’s assist me nicely and successfully”

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Posted 2 years ago

“Sarah was ace! Thank you.”

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Posted 2 years ago

“i have spoken to Mr kevin Walker he was very freindly and helped me out to get a good fare. i would give 1000 stars nt only 5 stars.”

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Posted 2 years ago

“I was assisted by Jitty and what a smooth and wonderful experience it was. She seemed very kind and patient. Helped search for various flights and got me the best possible deal. Very happy and satisfied with the service.”

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Posted 2 years ago

“Kevin was great. he liaised with my partner in the uk over the phone and me in Thailand over email to change my flight. he was very quick and did a great job. Thank you Kevin for getting me home!”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,836 reviews