Getaflight Reviews

4.5 Rating 1,416 Reviews
89 %
of reviewers recommend Getaflight
4.5
Based on 1,416 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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Getaflight 5 star review on 25th February 2023
James
Getaflight 1 star review on 30th December 2022
Taqi Mohammed
Getaflight 5 star review on 18th December 2022
Priya Paul
Getaflight 5 star review on 30th May 2022
Hamza
Getaflight 5 star review on 27th May 2022
Alex
Getaflight 5 star review on 19th May 2022
Zahid Masood
Getaflight 5 star review on 19th May 2022
Chris
7
Anonymous
Anonymous  // 01/01/2019
It’s ok.MS Bella Smith was very helpful.
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Posted 9 months ago
I have a issue with my Ticket and SOPHIA was helping me I. A very good way. Thank
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Posted 10 months ago
Called them to book a flight and Jitty was lovely and helped me to book, and then after I paid for my flight, called me again saying the price was increased and I could either get a refund or pay extra to keep the flight the same. I asked to have a refund and then was told I'd have to pay a £100 fee to cancel, even though it wasn't my fault for getting the booking wrong. Decided to keep the original flight despite the price increase. Jitty was lovely and understanding throughout, but my issue is with the efficiency and company policies :(
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Posted 1 year ago
Jitty was very helpful and very nice customer service.
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Posted 1 year ago
Very helpful and quick response to queries and bookings.
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Posted 1 year ago
Utter nightmare. Richard Neeson sorted everything out for us though.
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Posted 1 year ago
First person I spoke to was rude and nasty (Ashok) but the people I spoke to Alister and especially Kifayat Khaif were helpful and was able to explain all the details of the date changes. Kifayat Khaif was very nice and friendly, unlike Ashok, he spoke in a calm manner and got back to me personally with updates and did not stop untill I was happy with the tickets. Thanks to Kifayat I was able to get tickets in an emergency, I know if it was left to Ashok it would never have happened.
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Posted 4 years ago
After speaking to several advisors over 4 days re: an amendment, I spoke with Khaif who was very helpful and provided a quick response. Very pleased with the service received from Khaif.
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Posted 4 years ago
I am due to fly to Siem Reap on 02/11/2019, I noticed almost immediately that my title had been written wrongly. I immediately phoned and spoke to an agent who said that there wouldn't be a problem. Last week I decided to check and was told that yes there would be a problem and that I should send a copy of my passport and they would contact the airline. Following this I received an e-mail from Kifayat Khaif advising that I needed to pay a further sum that I was happy to pay as the mistake was clearly mine initially. He e-mailed to reassure me that they just needed confirmation of the payment and then my ticket would be changed. After a couple of days I hadn't heard anything and phoned the agency, I was able to speak to Kifayat and he assured me all was in hand but by this evening I hadn't heard anything and phoned again. He immediately knew who I was and assured me that everything was in hand and I should hear within an hour. Which I did! As I was becoming very anxious it was nice to know that somebody knew who I was and appreciated how worried I was. I can now fly out to meet my daughter and her boyfriend and have a lovely holiday. Thank you Kifayat.
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Posted 4 years ago
The customer service provided by Mr. Kifayat Khaif is what made my experience with Getafligth worth a revisit. He was very patient and proactive with the resolution of my case, and made every effort to ensure I got the best deal.
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Posted 5 years ago
Getaflight is rated 4.5 based on 1,416 reviews