Hi Craig,
Thank you for your review, we apologize your experience was not positive. We offer a 100% guarantee should there be any issues with your order when it arrives. We ask that you file a claim should you experience any issues so that we can best assist you with a resolution.
Your order shipped on Monday, 1/29 and delivered to you on Wednesday, 1/31. This is the 2-day shipping we promise.
Thank you,
Olivia
“The overall experience was fantastic. First time to order from Facebook. The email updates were timely and precise. We were notified of date of delivery and our order was delivered. We were excited when we opened our box and everything was still “rock solid” frozen. We will order from PrimeFish Seafood Co. again.”
“I was very disappointed in my order after following the directions to defrost it it was waterlogged in the bag I then had to drain it in a colander towel, dry it with paper towels over and over and over again, and when I did cook it the following day it had a very fishy flavor to it, so I just want you to know I was very disappointed and will not purchase that again. Cathy Neve”
Hi Cathy,
Thank you for your review. We apologize your experience was not the positive experience we hoped it would be.
We offer a 100% guarantee if you are not satisfied with your order. Please reach out to me at contact@getprimefish.com.
Thank you,
Olivia
“Everything I have purchased has been over the top good. My favorite are the dry packed scallops and the crab claws. They are so tender and flavorful. I'm hooked! :)”
“In all reality this is by far the best seafood you can buy. The Ora King salmon, Chilean Sea Bass and Scallops have no rival. We live in RI and we have lots of opportunity to get seafood but nothing comes close to the taste and texture. Give it a shot you will be satisfied!”
“Delivered promptly. Scallops, sea bass, snow crab claws all delicious. I've gotten seafood from other companies and PrimeFish is the best I've had. I look forward to ordering the king crab!”
“The quality of the snowcrab we recieved was exceptional. It was great how it came pre-shelled and in convienent vaccuum-sealed bags. We will definitely order from this company again. Thank you, PrimeFish Seafood Co. :)”
“We’ve been customers of PrimeFish for several years. My husband is obsessed with your Sea bass. It’s his all time favorite. We also love your salmon, and snow crab cocktail claws. But my favorite is your Alaskan king crab meat. Oh I almost forgot, we also love your lobster tails. Your customer service is beyond exceptional. The shipping is fast and everything arrives ice cold, right on time.
Thanks so much, for your amazing products and top notch service.
Lisa and Dutch Burfield”
