Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,514 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing Experience with Get Transfer Recently had a highly unsatisfactory experience with Get Transfer. Despite their assurance and taking 100% advance payment, the service was a complete letdown. Our group of over 30 people was left stranded at the airport due to the no-show of the assigned driver. This absence of professionalism and reliability was not just inconvenient but also costly. The scheduled pickup was supposed to streamline our transportation needs, but it turned into a six-hour wait, filled with uncertainty and frustration. No explanation or communication was provided from the company's end, which added to the distress. Eventually, we were compelled to rent cars, incurring additional, unplanned expenses. What was expected to be a smooth and efficient transportation service ended up being a lesson in poor customer service and mismanagement. The lack of accountability from Get Transfer is concerning, and I strongly advise potential customers to consider other more reliable options. This experience has definitely impacted my trust in the company, and I hope they take necessary steps to improve their service and communication strategies in the future.”

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Posted 1 year ago

“For my transfer to Kos airport the driver was on time and was happy to make a stop at a store on the way. Thank you!”

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Posted 1 year ago

“The driver was on time, actually a little bit early, and was parked exactly where we expected to meet him. Clean car, safe ride.”

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Posted 1 year ago

“The driver helped with our luggage including our scooter. He drove us to the hotel safely and in comfort. We now have no worries about the return trip!”

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Posted 1 year ago

“The day before checking out of our hotel, the driver called to suggest an earlier pick up because of the heat in Antalya. Great service.”

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Posted 1 year ago

“Gettransfer is reliable and safe. I have been using them for 2 years now mostly in Turkey and Greece. I highly recommend them.”

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Posted 1 year ago

“The driver was punctual. But he often hooted at other cars which made us a little nervous.”

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Posted 1 year ago

“I booked a minivan for some friends who were visiting. They were pleasantly surprised by how well it all worked. I recommend GT.”

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Posted 1 year ago

“We will NEVER use this service again. Our driver no showed. OK… things happen. But there is ZERO support if this happens. Get Transfer essentially doesn’t care and has charged you already and will do nothing to assist. I called Get Transfer at the time of the no show. Zero assistance. It was a supremely time wasting and frustration exercise. We eventually got a taxi and tried to dispute the charge. After wasting no fewer than 2 hours over the course of a few weeks to get a refund, I realized they were stringing me along and alternatively ghosting me. No support. Our experience was Get Transfer is not much different than a catfishing transfer service. I had to dispute the charge with my credit card company in the end.”

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Posted 1 year ago

“Great transfer with Marcelo in Faro. Very helpful guy. Many thanks to gettransfer.”

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Posted 1 year ago

“Both drivers were friendly, the rides were smooth both ways and on time. Definitely recommend.”

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Posted 1 year ago

“We were very satisfied, we will use again and recommend to our friends. Our driver got a little lost looking for the hotel but still got there on time.”

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Posted 1 year ago

“So far I have only ever experienced a very reliable service. Despite the fact our plane was delayed coming into JFK airport, the driver was still there to meet us. Thank you!!!”

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Posted 1 year ago

“Another great ride from GetTransfer. The booking process is easy and the drivers are always responsive. I will continue to use them.”

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Posted 1 year ago

“The car wasn't perfect, but it was clean and the driver was punctual and polite. Good ride. Well worth recommending!”

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Posted 1 year ago

“Thanks to our driver Maurizio for his patience and friendliness. I had a broken leg and Maurizio helped me to get in and then out of the car. Excellent!”

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Posted 1 year ago

“No wonder the drivers don't come to work. They do not pay the drivers who make the trip. We, a transportation company, made several trips for them from 2021 and they still haven't paid me. Hanging up the phone, not returning to emails, just a shame for a company”

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Posted 1 year ago

“Thanks. The driver was very informative about what to see and do in London and even got the weather forecast right! She was also very patient while we were waiting for our luggage, so we didn't feel rushed at all. The car was clean and comfortable. Recommend”

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Posted 1 year ago

“This company is hopeless at best and dishonest at worst. I nominated my date, destination and time well in advance and received several quotes and then accepted one. They then took my money, (not an insubstantial amount) and as far as I knew we were all set. Weeks later I received a WhatsApp text saying they were cancelling my ride, however would find another one. Over the next few weeks, not once did they update me, I initiated every conversation and every time they assured me they would find me another ride. With a week to go until my journey, when finding another ride became almost impossible, they said they found one, however it was 76% more expensive. Dispite my complaining, they bluntly said either take the ride or get a refund, leaving me with no ride at all. In my view, appalling behaviour. We had a contract with money exchanged, which they chose to break. I feel like it was a scam, tricking me into paying 76% more.”

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Posted 1 year ago

“The entire transfer went smoothly with no delays or problems. The driver was professional yet friendly and welcoming. The vehicle was exceptionally clean.”

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Posted 1 year ago

Gettransfer is rated 4.2 based on 3,514 reviews