“Very disappointed. I was to have a item delivered on Order 5427. Contacted you for reasons that you claim it was delivered to front door but recipient never received it neither did her neighbors. I contacted you a couple of days later still did not hear back from you after it was supposed to be “looked into”. I am not happy the gift was supposed to be a surprise and I found it was very embarrassing”
Hi Janeen, thank you for your review. We regret to hear that UPS was not able to properly deliver this package to you. We totally understand where you're coming from and immediately filed a lost claim as soon as you notified us about it and was then advised to wait as they're conducting an investigation about the package's whereabouts. Unfortunately, we have not heard any updates from UPS despite our several follow-ups. We stepped up, our team reached out to you on Dec.29 and advised you that we just went ahead and expedited a new arrangement and gave you the tracking number. This arrangement was delivered to you on Dec.31. Feel free to let us know if you have further concerns about this order.
Thank you and stay safe! ❤️
Hi Tania,
Thank you for your review. We're very sorry to know that are not happy with your purchase. We offer a 7 day returns policy for customers that have changed their mind or are unhappy with their purchase once it’s delivered.
We've reviewed your orders and not sure which one you're referring to, however, one of your orders was the Round Metallic Vintage and Burgundy. All of our roses are scented except for the metallic ones. We regret that we're not given the chance to work things out with you prior to this review. We'll make sure to keep this comment in mind as we continue to enhance our products and services.
Stay safe and well! ❤️🙏
“The flowers arrived beautifully boxed. However, the flowers itself look a little worn and the color is not as vibrant as I had hoped. The color is also not consistent from one flower to the next. Although these are real roses they definitely don't look fresh.”
“You have to say WOW, when you open the box. Unbelievable. Flowers all set in their position waiting for the light of day to shine on them for the rest of the year. They are so beautiful, I purchase a 2nd one for my daughters home.”
“Arrived to my 90+ year old Grandma for a holiday gift
... she said that the included instructions were helpful. She has "never seen anything like it". The smell was "different than a regular rose, but still pleasant". Several petals did fall off, "maybe from the delivery man". "It says I need to keep it out of sunlight, do we know why?"
Overall it was an enjoyable experience.”
“I Purchased the largest, most expensive round container. Although they smell wonderful and look real and untreated I was disappointed how SMALL it was! The pics make the bouquet seem very large and in fact it’s quite small. I wish I had saved my Money.”
“Bought them as a gift for my Mom. Was delivered on the day requested, in perfect shape and the colors I chose. Very happy, because She Is Very Happy. Thank you.”
“They make beautiful arrangements and have outstanding customer service. I would definitely recommend them to friends and do business with them again.”
