“I sent the Glam Fleur roses to an elderly Aunt. She was very pleased with the roses, their fragrance and the beautiful keepsake box. It brightens a person's day!
Thank you, Glam Fleur.
Sincerely,
Antoinette”
“I ordered the flower in more than 2 weeks advance. I reserved it to deliver in December 31,2020. But they messed up. I even write to their costumer service to tell them to ship out earlier! They told me not to worry, the flower will be arrived in time. But today is January 2, 2021!! I still don’t have my order!!! So disappointing and will not buy anything from this store ever again and will not recommend to anyone!! I don’t even want to give a one star because I don’t have my order yet! How dare you!!”
Hi, Tao thank you for your review. We are sorry this is what you’ve experienced and can see how this is extremely frustrating. Our team advised you on this issue on the 2nd of January 2021 and explained that due to the ongoing pandemic, carriers are experiencing delays with order deliveries. We do our best to ship out orders promptly to prevent possible delays, however, we have little control over delivery times and are unable to guarantee an exact date of delivery. Our records show your order was delivered on the 4th of January, 2021. We have forwarded your comments to our team and again apologize for the delay with your order.
Stay safe and blessed! 🙏❤️
“Amazing product! I'm still trying to figure out how it lasts a year and won't need any care. I bought it for my wife (heart shaped rose box) and she said it would be the perfect anniversary gift.
The representative I spoke with was delightful, and the flowers arrived exactly on the day promised.”
“The roses are amazing, they are genuine. I bought for myself and love them. I plan to make this my go to purchase for all occasions for by my friends. It’s only been a few days, hopefully they will continue to look fresh and smell great throughout the duration (12 months).”
“Im still waiting for a return label to be emailed to me so i can “send back my incorrect order” and then have the issue resolved.. !?!?!?!? its been a few days. I’m very disappointed that the first concern wasn’t to get the correct colored roses I picked, shipped to me immediately!!! Over 200 dollars!! I understand mistakes happen, but your customer service is disappointing me. I even had someone reach out on Instagram messenger... they asked for pictures and I provided several that show pink and red roses. They look like a Valentine’s Day gift. I ordered them to impress my guests at a dinner party that is now over..those pink and red roses looked tacky in my dining room so I didn’t even put them out. I ordered antique vintage and dark burgundy. Is my correct irder on its way yet? I’m happy to send the pink and red ones back asap ..Debra Buccigrossi”
Hi, Debra thank you for your review and feedback. We're sorry you received the wrong order and completely understand your disappointment. Our records show that you've reached out to our team and we were able to send you a return label on December 30th, 2020. You went through the return process and requested to change the arrangement to Peach and Metallic Copper instead of the original one that you've ordered and this was delivered to you on Jan.19. We've shared your comments with our team and please reach out to us should you have further concerns.
Stay safe and well, Debra! 🙏❤️
