“The wrong color roses were delivered and without a note (which was included in the order). Recipient didn't know who had sent the roses until I inquired if she had received them.”
“Flowers were received quickly and as described.
However the note was not included at all. Only instructions. Not even a To: or From.. Except for the shipping label, My BF had to call me and ask if I sent them!
I was very disappointed to hear this because the whole sentiment for the flowers was in my note.
I had to try to recall what I had wrote and say it over the phone...
Certainly not what I pictured the reaction would be when ordering my BF $300 roses!”
Hi Theresa
We have received your feedback
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
We have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. If there's anything else that we can do to make it up to you and to fulfill where we fall short, we would love to hear it from you once more.
Thanks again,
Glam Fleur
“I wish I can give no stars! I ordered the flowers for my daughter for ‘s Mother’s Day, I asked them to deliver on Saturday because they are closed on Sunday, like day before Mother’s Day. They told me they deliver the flower on Wednesday which is very early and ,She did not receive the flowers, Now I’m stuck over $200 with them and no flowers or money back, for next 8 days, till They do their investigation.Very disappointing”
Hi Hom,
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide us your order number, email address or mobile number so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“05/04/21 I received my two orders and one of the orders the flowers were crushed and broken. So glad we had opened both upon delivery - the good arrangement was fragrant and beautifully packaged . I Immediately contacted Glam Fleur CS via email that night and I was shocked that they responded to me so quickly within a few minutes. They had me fill out online a warranty claim and they said they would contact me next day - I followed up with a call in am and the manager Josell was very apologetic and polite. They were happy to replace that arrangement but unfortunately they can’t ship it out before Mother’s Day do to the rush of holiday orders. 05/14/21 UPDATE: What a great company! They turned a disappointing experience into a fabulous outcome. My new replacement Montage arrangement arrived early the next week...absolutely gorgeous, pristine condition, very fragrant and enhanced 2.5 times larger than the original as a heartfelt apology. Wow, that was amazing good faith gesture from the company...you don't see that very often! That made me a loyal GF customer from that very moment. I highly recommend GLAM FLEUR!”
“The roses really beat up. Last years purchase was of higher quality. If you decide to get a gift for your partner here it might or might not have the effect you’re hoping for.”
Hi Jennifer
We have received your feedback
Our customers are always our top priority so we made sure to be as descriptive as possible on our website and that your order was in its best condition. We know that this has prevented you from achieving customer satisfaction and that we have fallen short of your expectations.
We can assure you that we will continue to thrive to make our products better. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Thanks again,
Glam Fleur
“My mom and I both love our GF flowers, they make for the perfect center piece on the table. I can't believe I get to look at them for a full year, how special!”
“I’m totally disappointed because the recipient received them a couple days early and she wasn’t home. Then, I’m not sure they’ll last a year like I understood. I’ll be going to check these flowers out, as I paid way tooooo much if they don’t last. The recipient has received flowers that lasted her 16 months, but she said these don’t appear to be those year type flowers.”
“I received some Glam Fleur flowers as a birthday gift. It was one of the best surprises I have ever gotten. 5 months later, my flowers are still gorgeous!! I have purchased these as gifts for friends and each time I get the sweetest thank you. You can't go wrong with these flowers”
