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Glasses Direct Reviews

2.0 Rating 127 Reviews

24 %

of reviewers recommend Glasses Direct

Company Reviews

2.0

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Glasses Direct Reviews

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

Glasses Direct 1 star review on 19th August 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke my varifocals and needed a replacement fast. So I ordered them from glasses Direct, due to discount offer. What a mistake! After entering my CORRECT! prescription into the system, it took them a week to contact me regarding the need of a physical prescription, signed by my doctor. (not a problem, the law is the law) So I sent it in. My prescription includes Far/ Near and ADD. It took them another week to confirm. Another to make the glasses. Then another to ship. So after almost 5 weeks of me being nearly blind, I received glasses that ended up being all wrong! Even though I initially gave them the correct measurements AND added the prescription from my doctor upon request, somehow NO ONE stumbled over the fact that for my left eye they used measurements given for NEAR SIGHT right eye (reading glasses) ?? How is that possible? Especially when I myself had added the measurements correctly into the system BEFORE the wonderful "confirmation" of the prescription through glasses Direct. Now I had to sent yet another Email, which wont be answered in a timely fashion and will be going into the Christmas holidays nearly blind. Calling them is not even an option, since calls made from Germany to the UK are extremely expensive! I sure hope that I won't be asked to return the wrong glasses on my dime, before they even consider sending out correct ones. Not only am I not willing to pay for their mistake, but it will also delay me being able to see again! Big thumbs down!”

Posted 3 years ago

“The glasses arrived promptly and I thought the frames were attractive and good quality. However, I couldn't see anything through them! When trying to read all I could see was white paper with grey rectangles that I took to be paragraphs. I got my money back but then started an email exchange saying that I would gladly buy again if they could get the prescription right. They made no attempt to do this and even blamed the optician (I have other glasses on the same prescription with no problem). Very disappointed.”

Posted 3 years ago

“Just demanded refund of the money that they took up front for my order. They didn’t have a web site as user friendly as mister specs ( you can attach your prescription photo straight away. I had to send it after paying & because I had cropped & attached the photo to my orders with other spec providers I binned the paper copy. Direct Specs wouldn’t take my start until I submitted a prescription with the date on . I twice had to email before getting a refund. I work full time for NHS & can’t be doing with the hassle of arranging to get a copy of my prescription. Won’t use them again.”

Posted 3 years ago

“Very poor service. Placed an order in June still have not received the glasses. Sent last email on 29/07/2020 to get an update but until today 11/10/2020 still there is no response!! Extremely disappointed-:(”

Posted 3 years ago

“I have now sent several queries email to glasses direct an order placed and paid for on the a month ago. They were keen enough to take the £300 but seemingly not interested in to reply to my questions – simple question what is the current status of the order, if you can not fulfil it then cancel and refund the order ?. no reply and. No reply on the Phone and no refund. They used to be good but I will not be using them again as communications is poor and you have to be carful as headline costs escalate when you add "extras" - cheaper and better service from independent can be obtained from independents on the high street”

Posted 3 years ago

“Ordered two pairs of sunglasses for £22. One to be plain lenses one to be prescription after 23 days both arrived plain. Think that shipping times have all been effected by Covid they must have their labs abroad I guess. Not too impressed with frames I could have bought plain sunglasses a lot cheaper elsewhere. Actually I have just ordered a pair for £1 expected delivery 10 days. Glasses Direct accepted straight away they had made a mistake. Only way I can resolve issue is to send them back... Simple I hear you say...but I'm shielded and can't visit the post office until it's safe and I'm not going to ask someone else to take the risk for £22..... But I can't have them replaced until I get to the post office they tell me I have 90 days to get around to it. A lot of businesses have made exceptions during covid but not Glasses Direct it appears. It would be crazy of me to take risks for £22 so I won't be bothering but don't use them if you are old fashioned like me and expect their fault to remain their fault and not become yours.”

Posted 3 years ago

“Glassesdirect have not acknowledged return of glasses. Glassesdirect do not answer the telephone. Glassesdirect have not replied to emails. Glassesdirect are not a company I will trust ever again.”

Posted 3 years ago

“Placed an order in mid may and have still not even been given an accurate ETA for the delivery. Was initially told that there will be a 2-3 week delay from the usual time of 1-2 weeks - I am not a mathematician but i'm pretty sure if you add 2-3 weeks to 1-2 weeks you do not get 7+weeks! I am extremely disappointed that they have subsequently flagged my review to Trustpilot in order to have it removed despite me giving only the facts.”

Posted 3 years ago

“I placed my order on the 13th of June, by the 3rd of July I emailed on four separate occasions for an update on my order but I did not get one reply. Today the 6th of July I tried to contact them by telephone, I was left listening to music for over 20 minutes at international rates before hanging up. Thankfully I paid by pay pal and I cancelled my order this morning. Within an hour I was notified by pay pal they had accepted my request for a refund. Amazing they replied to PayPal within an hour but failed to reply to me for almost a month. Also to note I have not received as much as an apology for a disgusting and unprofessional service. Michael O Hehir”

Posted 3 years ago

“Takes far to long it bin saying sent to laboratory for a week and it's stupid so I asked for a refund as takes to long and they take ages picking up the bloody phone what a waste of time and money . Avoid!”

Posted 3 years ago

“Ordered 10 pairs of glasses over the last 5 years never had any problems. The last two pairs I got 2 months ago. One of the pairs had small scratches all over them, despite having scratch resistant covering. I returned them and was told I must have scratched them whilst cleaning and would have to pay another £40 to have them re coated with the same failed scratch resistant coating. Having worn glasses daily for over 30 years I know how to clean them and also realistic about the conditions lenses should be in after 2 months of wear! Very poor customer service. Avoid completely I know I will from now on.”

Posted 3 years ago

“Glasses are OK but not happy with misleading marketing? They advertise the glasses coming with a really nice Timerland water bottle and this influenced my decision to buy. No water bottle arrives and initial response is "we will send them out". One day later I get a "sorry but none left" When I ordered there was nothing telling me that they had run out and they were still advertising the bottle. Not acceptable!”

Posted 4 years ago

“Rubbish quality control - both pairs of glasses had wonky arms on delivery. One pair was bent so wide you'd need two heads for it to fit on. Called customer service to see what happens if I return one - as it was buy one get one free on frames I'd only get £20 back from a total price of £75. If I wanted to spend £55 on one pair of wonky glasses then I'd have gone to a designer store and trodden on some.”

Posted 4 years ago

“Shocking customer service Ordered had it confirmed and waited 3 weeks when I chased It their attitude was “oh well” “ do you want to cancel” Refunds the much longer to get back than they took the money - bunch of jokers There are so many retailers that now do this I would recommend someone else if you want to get something or like the service”

Posted 4 years ago

“Buyer beware! Normal glasses are only covered by a 30 day guarantee!. Therefore if they become defective after this period they will not replace them. If you buy cheap, you will get cheap. Avoid”

Posted 4 years ago

“Glasses were great on receipt and for a while, but gradually become a nightmare in just a few months :( The problem is that the (so called) scratch resistance is totally non-existent, leaving my glasses looking like they have been through sand paper!! I reported it to Glasses Direct and sent them back to be checked and of course remedied. Yet they just said there was nothing wrong with them and sent them back to me :O I have got reading glasses that I wear every day and just stick them in my pocket (no case) that I have had for years. These have not one scratch on them. Yet I keep my Glasses Direct glasses in a case when not worn and only ever use proper glasses cleaning cloths on them at all times. They are a very poor company :(”

Posted 4 years ago

“Don't be fooled by the low prices...the saying "if it sounds too good to be true"...is 100% relevant here! I ordered 2 pairs but only one pair arrived. Despite numerous attempts to explain this, I just gave up as no one really seems interested. A bad job. I'd sooner pay a little more, get better quality and get what I ordered!”

Posted 4 years ago

“If I could give this no stars, I would. I ordered the glasses a bit over a year ago and have worn them every day. I recently started having a lot of eye pain, dizziness and feeling sick. Turns out, the glasses I ordered from here are not even CLOSE to the prescription that I sent them. The two lense strengths are the same (shouldn't be) and 0.5-0.75 weaker in both eyes than what is on the prescription I sent them. Tried to get a refund and was told I could send the glasses back, but at my own cost (I am now living abroad, paid the postage for this in the first place and the return would be as a result of their deception, why should I?) and that the refund wasn't guarenteed anyway. Complete waste of money, rubbish customer service, just sending you any glasses you could get in a supermarket for a marked up price. And my eye health has negatively suffered because of it. Disgusting.”

Posted 4 years ago

“The glasses are a great price but that really shows in the quality (or lack thereof). Initially I was happy with my purchase but the frames are extremely flimsy and one lense has popped out on a few occasions. The worst part is the lenses themselves which get very easily scratched (despite being advertised with an anti-scratch coating), even if you only clean with the provided microfibre cloth. I tried to get a replacement pair but they refused, instead blaming me for mishandling. A second pair I bought (sunglasses) are also flimsy and there is a chip in the plastic frame. All in all, the low price does not compensate for the poor quality of these glasses and you may be left looking for new ones after 3 months. Not Recommended.”

Posted 4 years ago

“The glasses are a great price but that really shows in the quality (or lack thereof). Initially I was happy with my purchase but the frames are extremely flimsy and one lense has popped out on a few occasions. The worst part is the lenses themselves which get very easily scratched (despite being advertised with an anti-scratch coating), even if you only clean with the provided microfibre cloth. I tried to get a replacement pair but they refused, instead blaming me for mishandling. A second pair I bought (sunglasses) are also flimsy and there is a chip in the plastic frame. All in all, the low price does not compensate for the poor quality of these glasses and you may be left looking for new ones after 3 months. Not Recommended.”

Posted 4 years ago

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Glasses Direct is rated 2.0 based on 127 reviews