Glasses Direct Reviews

Name: Glasses Direct
Address: Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom, Wiltshire
Rating: 2.02

2.0 Rating 127 Reviews

24 %

of reviewers recommend Glasses Direct

Company Reviews

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Metrics

2.0

Based on 127 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

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Glasses Direct 1 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid a small fortune for a pair of varifocals the leg fell off because the screw came out and we were asked to pay just short of £40.00 a 1/3 of the price for a new frame ( the leg was lost in a restaurant)as they don't supply spares they had only been used a few times I feel this should not have happened in the first place and is a bit of a rip off”

Helpful Report

Posted 6 years ago

“Ordered two pairs 8th January 2018 and at end of February have still received nothing other than excuses. When you telephone them (last week) they have a pre-recorded message saying that they are so busy answering emails that nobody is taking calls. Clearly going out of business.”

Helpful Report

Posted 6 years ago

“Do NOT buy from these. I purchased 3 pairs of glasses: One badly made, one hurt my nose and one I didn't like. I returned all 3 pairs, asking for a refund on 1 pair and alteration on the other 2 pairs. Over the last 5 weeks I have had several different excuses regarding the whereabouts of my returned glasses. It started with them saying they've returned 2 pairs and refunded 1 pair. After many emails back and forth, they said they'll deal with it. Now they're saying they haven't received my glasses, despite me seeing on royal mail tracking that they back in mid January, along with their claim to have returned them to me. It's infuriating. I just want my glasses/refund. What's going on?”

Helpful Report

Posted 6 years ago

“THINK TWO WISE BEFORE BUYING FROM THIS COMPANY . two month after ordered my glasses, they arrived 'not very happy with it at all, the lens did not match my prescription , sent it back and after one week i received the same lens, i lost £70 , customer service not good , quality not good , my recommendation is buy from high street which are better value and services.”

Helpful Report

Posted 6 years ago

“I have purchased two pairs of designer glasses from them with scratch resistant lenses. After 4 weeks the lenses were so scratched they were in in - usable. I am sitting here in Boots glasses which have perfect lenses after 5 years. There customer services were not prepared to do anything.... Unless I paid again.... don't buy from these cowboys!”

Helpful Report

Posted 6 years ago

“If it sounds too god to be true......... Made my order and gave them my prescription. Then they sent me yet another letter claiming they need a better pupil distance measurement so they would need an old pair of glasses (I had already sent a measurement from my current pair) and would send a prepaid envelope. Which never arrived. I cancelled after a couple of weeks back and forth when it became quite apparent online ordering of prescription glasses is never going to be as easy as they claim, or certainly reliable. Relying on customers to take their own measurements etc is a recipe for disaster Whilst on paper it all seems like a good idea. It aint a pleasant experience and at the end of the day can you trust the results anyway? Back to the high strasse for me.”

Helpful Report

Posted 6 years ago

“Not sure where to begin - never had hassle from Glasses Direct before and have purchased several pairs over the last couple of years - no real problems until I needed to return some glasses that were not suitable and chose a different pair. First of all they tell me the new glasses were sent to the lab and after not hearing anything for 5 days, I email them and 3 days later the respond to my email saying they were wrong and have now been sent to the lab....4 days later I receive the new glasses which have been made up with the WRONG prescription - nothing like the 'free' pair that came with the original returned glasses. So now, nearly 3 weeks later, I still do not have a decent pair of glasses, only the 'free' second pair. I will have to send these back and wait another 10 days or more for the correct pair - if that ever happens. Not sure what's happened to Glasses Direct but they just don't care anymore - you get slow email responses and standard 'copy and paste' replies and no attempt to placate the customer or offer any goodwill. Seriously, go to the high street and maybe spend a bit more and SAVE the hassle. AVOID this company,”

Helpful Report

Posted 7 years ago

Glasses Direct is rated 2.0 based on 127 reviews