“I have attended 4 ITIL training courses at the Wokingham office in the last two months. All the sessions have been informative and enjoyable. The atmosphere is quite relaxed, focused and positive. Everything works, except the aircon in the classroom during my last visit, but I understand that has now been fixed. I cannot fault the training. The trainers have all been good communicators, and all very experienced in the subject matter. I have attained good scores in all the exams to date, with the exception of the ITIL LSS which was my first ITIL intermediate-level exam. LSS is a heavy introduction to the ITIL intermediates. I would recommend that candidates do not attempt Service Strategy until after completing the other intermediate modules. I am sure I will be successful when I retake the exam in April.
Thanks to all at Global Knowledge for helping me on my way to ITIL Expert certification.”
“Andrea was a lovely lady, and made you feel very comfortable in the training sessions.
We seemed to jump into alot of labs as soon as we moved on to a new section, and I therefore don't feel that we were shown the background as to what we were doing and why we were doing it.
We seemed to also digress off the subject quite alot, and we seemed to rush through some of the sections quite quickly.”
“Interesting course, went a bit off topic at times but over all you could tell the trainer knew the course inside out. Could be a bit disoraginised at times and things were rushed at the end of the day I think to finish and get home.”
“Not having had the opportunity to attend a classroom based course for a very long time, I approached CISSP Preparation with some trepidation. My concern was completely unfounded. The week was intensive, but highly professional and the instructor knew the material inside out. He'd also clearly had a lot of experience in the field, which was extremely useful as he was able draw on many examples to illustrate the principles of the various security domains. He was also excellent at getting us to bring out the best of our own experiences and knowledge. I thoroughly enjoyed myself.”
“Our intention in attending this course was to learn APPv, however disappointed with it since this only covered and basic layer and lasted just 2 days as the the rest 3 days were emphasis on using RDP.”
“The course promised so much and yet all we did was make our way through 9 or 10 chapters of the text book. The labs were limited and crammed into the last half hour of the day. Clive the course instructor was keen and knowledgeable on the subject.”
“The PMS course I attended was well presented and delivered and I did achieve a pass in the two exams Foundation and Practitioner which is what the course is designed for. It is not a practical course of experimentation with new techniques you take the knowledge away and do this on your own.
There needs to more consideration to pre work, even if it is only having enough time to read the reference material used, such as with PMS the really good manual... A4 x 2 cm thick... no small task.
Delegates are all busy people work, home and family and such a large undertaking needs spreading out and planning. I had eight days from the manual arriving and the course starting which due to other commitments only allowed me a couple hours to skim the manual.
Our expectation needs managing when we sign up for a course both from our employer and from Global Knowledge. You need to allow fifteen hours to read the manual and supporting material and set aside at least three/four hours each day of the course up to your exam.”
“Really enjoyed the course, is going to be extremely beneficial to my current employ. I feel receiving the pre-course study another week or two earlier would have been beneficial though. I also didn't receive any sort of official booking confirmation with details of course times / logistics etc which would have been helpful, probably just a technical error as I think others did :-)
cheers,
Vicki”
“Great Trainer, really enjoyed the course. Configuration of the training room in the first half of the week diddnt create the best colaborative atmoshere as the desks were not best placed”
