Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bait and switch, just a money collection service. Still waiting for my refund......”

Helpful Report

Posted 10 years ago

Hi, sorry to hear you feel this way. We've checked your file and your card was refunded back in March. Please don't hesitate to contact customer services if we can be of any help.

Posted 10 years ago

“Communication was awful, pricing was outrageous, left hanging with a broken appliance and no support”

Helpful Report

Posted 10 years ago

Sorry you feel this way. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 10 years ago

“Where shall I start! Extremely disappointing is an understatement - Ice maker not working on my Maytag Fridge/Freezer. Go-Assist appointed a Hotpoint engineer to carry out the repair. The engineer claimed he could not find the model number on his system and left without further investigation. Go-Assist withheld £69 of my prepaid £160.15 fee apparently 'to cover the engineers visit'. I then found a company called Service Nation/Maytag (online). They came out the following day identified the problem and repaired the Ice maker there and then, offering a 2 year guarantee. Service Nation replaced the damaged Ice bucket, fixed a water inlet pipe to the rear of the fridge/freezer and fixed the ice dispenser that had not been working for a number of years. I then requested full reimbursement from Go-Assist and despite numerous emails to and fro, I am still waiting. My advice is to STEER CLEAR of Go-Assist. Their customer service is, in my opinion, appalling. Take heed, I can see just how easy it is to take money and do nothing to earn it!!”

Helpful Report

Posted 10 years ago

Hello. The vast majority of our repairs go smoothly so we are sorry to hear you feel disappointed with your experience. This is currently being looked into by our customer services department as a matter of priority, but if there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 10 years ago

“Everything. My advice is don't bother.Read the other one star comments-they say it all!!”

Helpful Report

Posted 10 years ago

Sorry to hear you have not had a great experience with our service. Please do not hesitate to contact our customer services team who will do their best to solve the problem.

Posted 10 years ago

“Since contacting your company I have been passed from one person to another . The fault has been completed by the engineer who was very polite and helpful, but your staff are totally frustrating. I have had to ring to speak to people, Explained a situation to one then told by them they can't decide so I need to speak to customer services....... Explained to a manager who led me to believe a problem could be sorted only to be told by someone else from a different section it can't!!!”

Helpful Report

Posted 10 years ago

Hi there, we're sorry to hear that you are having trouble with the service. I can see a member of our customer services department is currently looking into this for you. We want all customers to remain satisfied with our service so please contact our customer services team and we can resolve any issue you might have. Thank you!

Posted 10 years ago

“What went wrong, where do I start, I first of all booked a repair via the Go Assist website, all seemed ok an engineer from Candy/Hoover came out, then said he didn't have the part. Call was re booked then the engineer called just before he was due to arrive and said he didn't have the part. The engineer then came out and then said the part he had was wrong and that then the part was obsolete and couldn't repair it but not to worry as they would replace the oven. Then I get a call from the company saying that this was not the case and the engineer should not have told me this (which he did on two separate occasions). So now it has been over 2 months and I still have no working oven, then they have the audacity to charge my £69+vat admin charge after wasting MY TIME, for the past two months. Claiming they cannot repair an oven that is only 3/4 years old as parts (a thermostat!!) are not available! What utter rubbish, I would avoid this company as they couldn't fit a fireguard.”

Helpful Report

Posted 10 years ago

Hello Mr Dunn, We do aim to use manufacturer approved engineers where possible, which in your case, meant that the manufacturers themselves attended to repair your appliance. We are sorry to hear that you feel the engineers service was not to a high enough standard. I can see that we have been investigating this for you and that the outcome of this has been sent to you via email. You have also received a refund. Please do not hesitate to contact us if you have any further problems.

Posted 10 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

Helpful Report

Posted 10 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

“They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.”

Helpful Report

Posted 10 years ago

Hi there, We're sorry that we missed your calls. Please do contact us for free on 0800 8654111 so we can sort your issue asap! Thanks. Go Assist

Posted 10 years ago

“This is a complete con. You contact them and they say they wlll get someone out as soon as possible and they suggest a day and ask if you would prefer morning or afternoon. You then go ahead and pay for the fix only to find out on the expected day of repair that there is no engineer booked and that it will be at least another week before one can come out. I have contacted Trading Standards regarding the selling practices of this company, I will also be cancelling the repair and demanding a full refund.”

Helpful Report

Posted 10 years ago

Hello Mr Lowe, We are sorry to hear of your bad experience with us. Please contact our customer services department on 0800 8654111 if there is anything further we can do for you.

Posted 10 years ago

“Very under handed, they only cover £200 limit on parts, which IS in the terms and conditions but they didn't tell me that when I was getting talked into purchasing the fixed price plus insurance..... I feel ripped off as they tell me the parts come to over £300, would rather cancel my agreement with them and lose £49 than have to deal with these scumbags, 3 kids in the house with no cooker for 3 weeks now when they said someone would be out within 2 days, then some rude women phones me while on the school run to tell me I have to wait another 10 days before an engineer comes out and that was to just check the parts an not to fix it... Total waste of time”

Helpful Report

Posted 10 years ago

Hello Mr Johnson, Our customer services department is currently looking into this for you. They will be in contact with you as soon as they have reached a resolution for you.

Posted 10 years ago

“This is a very slick sales operation and will almost certainly be the first option you will find if you search online. Do yourself a favour and scroll down to see what other options are available. I had multiple problems with a cooker when we moved to our new house and agreed a 'fixed cost repair' with them that consisted of three items and was promised an engineer visit the following Monday. Monday came and went without anyone appearing so I called them back to be told that someone else was handling it and would get back to me. No one did. After more chasing we finally got a call from an engineer promising to come the following Tuesday (so 8 days after the original time), which he did but only to fix two items: the third he decided was "cosmetic" so wasn't included. More chasing, more promises of call backs (which were finally kept only at the third time of asking) to eventually to told that the item was indeed "cosmetic" so the repair was completed. When I asked for one third of the fee be refunded, that, apparently, was not possible. Slick sales and nice telephone manners are all very well but welching on an agreement is simply not on. Go elsewhere.”

Helpful Report

Posted 10 years ago

Hello Mr Forbes, We are sorry to hear of your experience with us. We do use manufacturer approved engineers where possible and unfortunately, in this instance they decided one of the items needed a repair due to cosmetic damage, which they would not be able to repair. If there is anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

“For a repair that will cost £168 I would expect beeter service. The engineers visit took 5 minutes to agree my diagnosis, take the part nuber I had found and then leave, Good value not at £49. A follow up call from Go Assist tells me they cant fix it as the part is obsolete. Many calls later and more than a week since agreeing the repair Go assist is still argueing about the part. I rang Smeg engineers who confirm that I have found the right part, that it is not obsolete and that they have stock, yet still Go assist will not do anything they wait for the engineer to contact Smeg. I did it in 5 minutes. SO if you want to spend a lot of money on nothing then be aware this will not be an easy journey”

Helpful Report

Posted 10 years ago

Hi Keith, we're really sorry to hear you're having trouble with this repair. I understand that you are now talking with our managers to resolve this, which I'm sure will happen today. Thanks and have a great weekend.

Posted 10 years ago

“After paying the fixed price fee I waited 2 weeks for an engineer who on arrival told me he had never seen this appliance before, which tells me he was not a manufacturer or manufacturer recommended engineer, he told me he would have to order a part, without taking a part number, another 2 weeks and many phone calls later was allowed to cancel my order less a £49 admin fee. I then ordered the part from Partmaster it came the next day and I fitted it at a cost of £24. Feel very disappointed with this company and conned out of £49 plus £102 warranty I had to take out with them to get a cheaper fixed price repair. Would certainly never recommend to anyone else”

Helpful Report

Posted 10 years ago

Hi Neil, I'm really sorry to see it appears you did not get the service you were expecting. I have passed your comments onto our head of customer services who will be in touch soon to resolve the matter.

Posted 10 years ago

“I have been sold goassist cover for my washing machine that is 8 years old.When my washing machine broke down I reported it and they adviced me to clean the filter and put on the hot wash that should clear the fault.after following instructions and flooding my garage fault did not clear.They said that engineer will contact me .I called again and they told me that I have to fill the form and send it via email.I've done that.I phoned again after 3 days and they told me that engineer will contact me all I need to do is sit and wait.After few days nobody calling I called again and they have told me that form needs 5 working days to be processed.I called after 5 working days they told me that they are reviewing my form and they will contact me.they finally contacted me 13 days after filling the form trying to establish exect date when washing machine broke down instead of trying to rectify the fault or do something about it.For person speaking to me it was more imortant if washing machine broke down 13 or 14 days ago.we ended up conversation that his manager will call me to rectify the problem.I will write another review if there is improvement and they fix my washing machine but right now service was so poor and slow,wasting my precious time and money.When I told this to my friends at work they reccomended British Gas cover as excellent.No form filling no delay .”

Helpful Report

Posted 11 years ago

Hi Tatjana, We're really sorry to hear about your problems. We aim to get an engineer to you within 48 hours once we have the service information from you. I can see now that an engineer was despatched and I hope you found the repair fast and efficient. If there's anything else you need please do contact our customer service team via the freephone number or via customerservices@go-assist.co.uk Thank you.

Posted 11 years ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews