Go Outdoors Reviews

2.0 Rating 632 Reviews
24 %
of reviewers recommend Go Outdoors
2.0
Based on 632 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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08450 020888

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Go Outdoors 3 star review on 2nd January 2023
Anonymous
Go Outdoors 1 star review on 14th July 2022
Steven
Go Outdoors 5 star review on 18th June 2022
Jayne Bowen
Go Outdoors 5 star review on 18th June 2022
Jayne Bowen
Go Outdoors 5 star review on 18th June 2022
Jayne Bowen
Go Outdoors 5 star review on 15th April 2022
Sarah Bates
Go Outdoors 1 star review on 4th March 2022
Frank Grad
9
Anonymous
Anonymous  // 01/01/2019
Great store and staff, only thing that grates on me is the large price on each product then in small print tells you this is the price with discount card! In my opinion kidoligy!
Helpful Report
Posted 4 years ago
Had to chase them after money taken immediately. No email to confirm order. Tried to contact customer service at 8am recorded message to say very busy ring back later. Did get to speak to James who said he would send email which didn’t arrive. Contacted him the next day and resent it and both arrived. Anyway today are purchase arrived all ok and we are very happy with it and the cost
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Posted 4 years ago
Experience with Go Outdoors awful. Ordered some climbing shoes for son, who was going on holiday and needed a slightly bigger size. Ordered for next day delivery which gave plenty of time before he was due to leave. Five days later, after four phone calls and numerous vague messages from courier via Go Outdoors, shoes still not arrived. Order cancelled as too late for holiday. One very unhappy boy and frustrated dad. I understand that the root of the problem may have been with the courier company used but staff at Go Outdoors, although pleasant, seemed unable to make anything happen as it should!
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Posted 6 years ago
They promised the item in stock in the local store, and when we arrived to pick it up there wasnt one there. And they could not arrange to have one delivered from another store, and were quite happy to just leave it at that!
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Posted 6 years ago
Go Outdoors is rated 2.0 based on 632 reviews