Go Outdoors Reviews

2.0 Rating 632 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Go Outdoors deliver? How long does Go Outdoors take to deliver? Does Go Outdoors deliver on time? How is accuracy and good condition of items delivered by Go Outdoors?

Returns

How is Go Outdoors returns process?

Customer Service

How can I contact Go Outdoors? How quickly does Go Outdoors resolve customer queries?

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Phone:

08450 020888

How quickly does Go Outdoors resolve customer queries?

Helpful Report

(1 week ago)

Greater than 57% of reviewers feedback is Go Outdoors takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

50.79%

Industry Average

“ I bought a tent from this company, they say they can price match and offer 10% off, if found elsewhere cheaper, this is incorrect! Recently I found the same tent but cheaper so I called customer service and said that I found it cheaper elsewhere, I was told to fill out forms, take pictures etc!! Why not just look yourselves? Now to save the messing around I’ve asked to return it so I can purchase elsewhere and i’ve had the membership cancelled and refunded. ”

- Simon mckinley

“ PLEASE NOTE: THIS IS A REVIEW OF THE Go Outdoors CUSTOMER SERVICE DEPT NOT THEIR SHOP SERVICE. ”

- Cliff Hawkins

“ Arguably the worst customer service I’ve received in 20 years After placing an order on the 27th Dec and receiving a despatch confirmation and tracking number it turned out the parcel was never given to the courier. ”

- Anonymous

Go Outdoors Reviews

Customer Service - Average