Gooseberry Shop Reviews

Name: Gooseberry Shop
Rating: 4.49

4.5 Rating 3,294 Reviews

88 %

of reviewers recommend Gooseberry Shop

4.5

Based on 3,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01159988553

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Gooseberry Shop 1 star review on 17th March 2025

Peter

Gooseberry Shop 1 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gooseberry shop DO NOT USE THEM I have never ever left a negative review BUT I don't have choice this time around as I do not want anyone else to have to order anything from such a company! Gooseberry shop takes money for good that they never send out and just mess around with you! I never thought a company that have UK address can be so dodgy! I ordered some good from Gooseberry’s website on 4 October. According to the information on their website I was supposed to receive the goods I ordered within 8 working days HOWEVER instead or received the goods I paid for, I received an email saying that there were some delays and my order will be with me in a few days. So I waited a few days and NOTHING … since the first email I sent on 15 Oct we have exchanged over 30 email! Gooseberry shop had promised number of times that they will send my order and I will receive my goods by the end of the week … 6 weeks later NOTHING. The address on the website is Nottingham NG3 5QR and this is the only reason I ordered from them! I finally had to cancel my order last Friday on 15 Nov. Now almost a week later they have not refunded my money. Since 4 October I tried to phone them but they never answer the phone. I am truly baffled by all the stellar reviews on their page! These must be friends, paid reviewers or simple people who lucked out with Gooseberry. If they don't send you an email and you wish to leave a review please contact support@reviews.co.uk. Also they have really bad rating on https://uk.trustpilot.com/review/www.gooseberrysalon.com Please do not make the same mistake and do not ever use them! This company is obviously not fit to operate in the UK!!!”

Helpful Report

Posted 6 years ago

“Ordered over 2 weeks ago and still have not received my Order even though the money came out of my account 2 weeks ago. When I emailed them I was told I should have been informed that there is a delay with my order, but I was not told this. I asked that it be sent ASAP but this was a week ago and I have still not received it. Not happy with this at all as I need this delivery.”

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Posted 6 years ago

“Been using is been out for long time always receive my item prices are great can’t complain”

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Posted 6 years ago

“Quick shipping, easy purchase process & nice range of products. Too good :)”

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Posted 6 years ago

“Item received in time stated, Great Prices”

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Posted 6 years ago

“No Problem, Really pleased”

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Posted 6 years ago

“Very good service.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Great product, good value, timely delivery :)”

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Posted 7 years ago

“I did not receive what I ordered. I ordered 4 x 250ml shampoos as this order was for several individuals. I received 1 bottle of 1ltr of shampoo with cello tape keeping the lid on!”

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Posted 7 years ago

“Delivery took far too long to arrive”

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Posted 7 years ago

“Good price however would have appreciated updates on delivery delay - had to follow up on it...”

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Posted 7 years ago

“Ordered products on 23rd Dec. Still not received them so not sure whats going on”

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Posted 7 years ago

“After two weeks still do not have order, rather a long time to wait on delivery.”

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Posted 7 years ago

“Paid for 2-3 day delivery, did not receive the order until 3 weeks later. Prices are good but in future I’ll pay more and shop elsewhere.”

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Posted 7 years ago

“Delivery was quick would recommend”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Excellent service, the order arrived on time. I would highly recommend.”

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Posted 7 years ago

Gooseberry Shop is rated 4.5 based on 3,294 reviews