Gooseberry Shop Reviews

Name: Gooseberry Shop
Rating: 4.49

4.5 Rating 3,294 Reviews

88 %

of reviewers recommend Gooseberry Shop

4.5

Based on 3,294 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01159988553

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Gooseberry Shop 1 star review on 17th March 2025

Peter

Gooseberry Shop 1 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

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“Horrendous service! I placed my order on 21st of December, hadn’t received it by 3rd if January as they promised in email, kept told there were delays so on 7th of January I asked for a refund which they confirmed is being processed but this would take 3-10 working days, so when 10 working days had passed I chased them up as I hadn’t received the refund. 29th of January, I still haven’t received my refund and they’re ignoring my emails now. Time to report them to Trading Standards.”

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Posted 6 years ago

“Absolutely terrible shop no stock shouldnt have been able to order if out of stock asked for refund no refund after 10 days as promised would never order from them again.”

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Posted 6 years ago

“Absolutely disgusting service! I placed an order on 6th December and hadn’t received it as kept being told there were delays so on 30th December I asked for a refund which they agreed to. I was told this would take 3-10 working days, so when 10 working days had passed I chased them up as I hadn’t received the refund. I was told it would be sorted in the next few days. Still haven’t received my refund and they keep ignoring my emails and phone calls! I want my money back!”

Helpful Report

Posted 6 years ago

“Ordered in November £52 taken from my account. I see I have the same story as others! By mid December nothing arrived and told there was a delay I could wait or have a refund. Took the refund but it has still not happened. I contact them constantly as no refund arrives! but can only do this by email as phone is not answered. No name of any contact is given - all very anonymous. Will contact Trading Standards.”

Helpful Report

Posted 6 years ago

“I ordered a bottle of shampoo, and the price was so good I later ordered a second one. This was Nov 24th and 27th of 2019. On Dec 2nd 2019 I asked them if they had an update cause we wanted one for a Christmas give. On 3rd Dec an email apologizing say there was a back log, but if we are happy to wait we should have them in a couple day or we could cancel and get a refund. We were happy to way a few more days. On 17th Dec, we said we would have to get a refund on both orders if we wouldn't get them before Christmas. On the 19th Dec we asked them again to refund both orders, and again on 6th Jan, 15th Jan and 25th Jan then asking either for a refund or the product, as they are still selling it on their site. As of the 27th of Jan 2020, no reply or refund or status of any kind. Its £43 they owe. I feel sorry of those who are owed more. Not so Cheery, Tonia”

Helpful Report

Posted 6 years ago

“Ordered on 29th November had not received by 13th January. Asked for refund on 13th January, now 27th January no refund. Email acknowledgement and response in good time but absolutely no action taken on either request.”

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Posted 6 years ago

“Sorry but not a great place to shop if you want something on time. Ordered back on November 6th now jan 20th !!! I did email 4times each getting the same response of sorry for the delay. I was patient and kept waiting but I have now cancelled my order as I think I was not ever going to get what I ordered. It’s a shame .”

Helpful Report

Posted 6 years ago

“Ordered a product on 28/11/2019 for a Christmas present, still have not received it today 26/01/2020. Have now been advised that I need to wait a further 28 days before the product is considered missing despite the fact the company have had my money since I ordered the product. Disgusting service. WOULD NOT RECOMMEND TO ANYONE.”

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Posted 6 years ago

“Yet another completely abysmal review-a business who promise much but delivers nothing. Despite so many promises on delivery/refund nothing happens. Have had to put the rather substantial order into dispute and will never use this business again”

Helpful Report

Posted 6 years ago

“Truly terrible experience, as with others. Ordered, waited, for fobbed off with nonsense about delays, cancelled order 5 weeks later. Still waiting for refund 4 weeks later. They shouldn’t be allowed to operate.”

Helpful Report

Posted 6 years ago

“I would advise anyone thinking of ordering from this company NOT TO. I placed an order on 30th November, I have given up trying to get the outstanding goods and am now pursuing a refund but have not received a response to request.”

Helpful Report

Posted 6 years ago

“Due to very poor reviews have decided not to risk ordering from this company”

Helpful Report

Posted 6 years ago

“Order goods before Christmas, no updates were received as promised on the order confirmation and the goods were never despatched. After several emails I was promised a refund at the beginning of January and 3 weeks later still no refund. Can't get hold of anyone on the phone and the emails are not prompt in responding. Would not be confident in ordering from this company in the future based on this experience.”

Helpful Report

Posted 6 years ago

“I've given 2 stars for the product range, good prices and friendly customer service staff who I've had plenty of email correspondence with. Unfortunately, the two orders I placed before Christmas have still not arrived at nearly the end of January, even though I have repeatedly been told they will arrive in 'the next few days.' No tracking provided. Not sure they were ever dispatched.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“AVOID I order (and they took payment) 5 weeks ago and have still not received the item. Contacting doesn’t help as they string you along”

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Posted 6 years ago

“Hggggghhhhh”

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Posted 6 years ago

“I ordered an item on 6th December and still haven’t received it. I chased them and similar to other stories on here , they said there are delivery problems but I’d get it in the next few days . It’s not arrived and I can’t get them to reply to me - I’m now going to see if I can get my money back via my credit card company I’d suggest you stay away, don’t be fooled by their cheaper prices, go for a reputable company that will actually deliver your product.”

Helpful Report

Posted 6 years ago

“A scam shop. Do not use! I placed an order which never arrived but the company took my money. It took over 9 weeks, many emails and attempted phone calls to get a refund. Many times I was promised someone would look into it but would never get a response. This looks like a common problem with gooseberry looking at other review sites. This site (reviews.co.uk) is a paid for review site which requires a company to send review requests to all customers who place an order, obviously gooseberry are just picking and choosing who to send them to to create biased reviews, so I had to request one. I have reported them to trading standards and suggest you do too if you're reading this as you've been scammed too. The worst online shopping experience I've ever had.”

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Posted 6 years ago

“Great Salon”

Helpful Report

Posted 6 years ago

Gooseberry Shop is rated 4.5 based on 3,294 reviews